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Latest travel updates
We'll keep you updated with the latest travel and service information here.
Fault with the signalling system in the Leeds area - Saturday 11 July
Fault with the signalling system in the Leeds area - Saturday 11 July
Last Updated: Sunday 12 July, 03.00
We experienced disruption yesterday (11/07) in the Leeds area due to a fault with the signalling system.
We’re sorry if your journey was affected.
Compensation/Refunds
If you were delayed by more than 30+ minutes, compared to your scheduled arrival time, you may be entitled to compensation under the Delay Repay scheme. If you’ve booked with another retailer, or did not opt into One-click Delay Repay, you can submit a claim here.
If you purchased your ticket directly with LNER, and opted into One-Click Delay Repay, you should receive an email within 48 hours. If you do not receive an email, please contact customers@lner.co.uk
If you chose not to travel as your train was cancelled, please get in touch with the company you purchased your ticket from for a refund. If you purchased your ticket directly with LNER on the website or app, you can claim a refund via your LNER account.
If you require reimbursement for hotels and/or taxis, please email your train ticket and any receipts to customers@lner.co.uk.
Support ChannelsYou can now sign up to receive regular travel updates, direct from our Service Delivery Team, via WhatsApp here.
For additional assistance, send us a message using X, Facebook or Instagram.
You can also contact our Customer Solutions Team on 0345 722 5333 or by using the Live Webchat.
High temperatures forecast – important travel advice
High temperatures forecast – important travel advice
Last updated - Sunday 12 July, 06:45
We are currently experiencing high temperatures across parts of our route, particularly in the south. There are currently no planned cancellations affecting LNER services, however, if you are travelling over this period, for a safe and comfortable journey we recommend:
Carrying water with you. You can also find water refill points at most of our stations.
Waiting for your train in the shade or a station waiting room.
Speaking to staff before you board the train if you feel unwell.
Lowering your window blind onboard the train. This helps to reduce the temperature inside the coach.
Checking your full journey before you travel. Due to the heat, some operators will be running reduced services. Please note that if you miss your LNER train because of a delayed or cancelled connection provided by another operator, your ticket is automatically valid on the next available LNER service. You can make a new seat reservation here.
Additional train formation information
Due to the forecasted high temperatures, some of our InterCity 225 trains have been temporarily removed from service. This means that some services will now be operated using Azuma trains and the original seat reservations will not be in place. Please take any available seat in your original class of accommodation.
Services changed to 5 car Azuma trains from InterCity 225 trains on Sunday 12 July:
10.40 Leeds to London King's Cross
13.36 London King's Cross to Bradford Forster Square
17.35 Bradford Forster Square to London King's Cross
21.33 London King's Cross to York
Services changed to 9 car Azuma trains from InterCity 225 trains on Sunday 12 July:
07.58 York to London King's Cross
11.10 London King's Cross to Leeds
14.40 Leeds to London King's Cross
17.37 London King's Cross to Bradford Forster Square
We will continue to update this page should new information become available. However, we recommend checking your full journey before you travel, including any connections with other operators.
We apologise for the inconvenience caused.
Today's travel status
Future travel advice
Helping you plan for future journeys.
Long-stay car park closure at York
Long-stay car park closure at York
Major upgrade work as part of the York Station Gateway project means that the long-stay car park is closed until further notice. This is to allow for construction of a new multi-storey car park. Parking for blue badge holders is available in the short-stay car park.
Please allow extra time to reach the station and make alternative arrangements if you are arriving by car.
For other car park locations in the city centre, visit: York.gov.uk/CarParks.
Disrupted journey?
We're here to help if you are affected by delays or cancellations.
Cancelled train?
Cancelled trainIf your LNER train is cancelled, here are your options. Most of the time, you won't need to buy a new ticket or get a refund.
Delay Repay
Delay RepayIf your train was delayed by more than 30 minutes, you may be eligible for compensation that's different to a refund. For example, if you completed your journey, but it was delayed, you would get Delay Repay.
Seat Guarantee
Seat guaranteeIf your reserved seat was not available, and you were unable to find another onboard, you may be eligible for compensation under our Seat Guarantee scheme.
Request a refund
RefundsIf you bought your ticket with LNER or at an LNER-managed station, you can request a refund for cancelled trains if you chose not to travel. If your plans changed but your train is still running, not all tickets are refundable, so we'll help you understand what you can do.
Cancelled train?
Cancelled trainIf your LNER train is cancelled, here are your options. Most of the time, you won't need to buy a new ticket or get a refund.
Delay Repay
Delay RepayIf your train was delayed by more than 30 minutes, you may be eligible for compensation that's different to a refund. For example, if you completed your journey, but it was delayed, you would get Delay Repay.
Seat Guarantee
Seat guaranteeIf your reserved seat was not available, and you were unable to find another onboard, you may be eligible for compensation under our Seat Guarantee scheme.
Request a refund
RefundsIf you bought your ticket with LNER or at an LNER-managed station, you can request a refund for cancelled trains if you chose not to travel. If your plans changed but your train is still running, not all tickets are refundable, so we'll help you understand what you can do.
Customer Pledges
We’re committed to keeping our customers informed at every step of their journey, particularly during disruption. Our Customer Pledges, created by the rail industry, are designed to provide confidence and assurance when travelling by train.
Download LNER app
Our app has all the latest updates you need for a smooth journey.
Stay up to date all in one place with your digital tickets, platform and live journey information. If you need to change your ticket it couldn't be quicker (or easier) in the app! And to top it off you can get £5 free and 2% credit on LNER Advance tickets with LNER Perks.
Travel updates and advice now available via WhatsApp
Get the latest travel updates and helpful advice sent straight to your phone via our new WhatsApp broadcast channel.
Notifications are off by default, so you won’t be disturbed unless you choose to be.
Heading out soon? Just tap the bell icon in the top right corner to turn them on.
You’re always in control - switch notifications on or off whenever it suits you.
It's a one-way channel, so while you won't be able to message us directly, you will still receive helpful notifications to support your journey.
