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Latest travel updates
We'll keep you updated with the latest travel and service information here.
Seat reservation system error - Thursday 12 November
Seat reservation system error - Thursday 12 November
Updated: Thursday 12 November, 14.00
We are aware of an issue with our onboard seat reservation system across the LNER route.
During this time, the reservation displays above seats may appear blank and not show reservation details. If you have a seat reservation, please continue to sit in your reserved seat when boarding.
We are working with our maintenance partners, Hitachi, to resolve the issue as quickly as possible.
Thank you for your patience and understanding. We apologise for any inconvenience caused to your journey.
East Coast Digital Programme upgrades: no direct trains to or from London King's Cross on Saturday 28 and Sunday 29 November
East Coast Digital Programme upgrades: no direct trains to or from London King's Cross on Saturday 28 and Sunday 29 November
Further upgrade work as part of the East Coast Digital Programme means there will be no direct LNER trains to or from London King’s Cross on Saturday 28 and Sunday 29 November.
On these dates, LNER trains will start and terminate at Peterborough, where rail replacement coaches will operate to and from Bedford for onward connections with Thameslink to London St Pancras. Journey times will be extended and routes to other London stations, especially trains from Sheffield and Chesterfield to London St Pancras with East Midlands Railway, will be busier than usual.
To provide additional capacity and a direct route to and from central London fully by rail while work is carried out, the following LNER services will also be running between Newcastle and Bedford (calling at Durham, Darlington, Northallerton, York and Doncaster) in both directions. These trains also connect with Thameslink services to and from London St Pancras.
Saturday 28 November southbound
08.27 Newcastle to Bedford
10.27 Newcastle to Bedford
Saturday 28 November northbound
12.52 Bedford to Newcastle
14.53 Bedford to Newcastle
Sunday 29 November southbound
10.27 Newcastle to Bedford
Sunday 29 November northbound
14.51 Bedford to Newcastle
For more information about purchasing tickets on these direct services, please see here.
East Midlands Railway Intercity timetable
East Midlands Railway Intercity timetable
Last Updated: Tuesday 1 September at 15.30
East Midlands Railway (EMR) is currently operating a reduced Intercity timetable to and from London St Pancras. Customers affected by EMR cancellations as a result of this timetable reduction can use their tickets on alternative EMR services or claim a refund from their original point of purchase if they no longer wish to travel.
To further support EMR customers at this time, tickets for cancelled EMR Intercity services can also be used on LNER trains in Standard Class* from either Doncaster or Grantham to London King’s Cross, in both directions.
For EMR Intercity customers booked to start their journey in Sheffield, tickets will be accepted on Northern and TransPennine Express services to Doncaster if your booked EMR service is cancelled. Customers can then use their EMR ticket on LNER services to London King’s Cross.
Travelling with LNER:
To locate available seating, EMR customers should use the seat reservation display screens inside the train. Seats with a green light marked “Available” are unreserved. Please note, it is possible for LNER customers to book unreserved seats after a train has departed from its origin station. If this occurs, you may be required to find an alternative available seat.
During busy periods, EMR customers may be advised by LNER colleagues to travel on a later, quieter service for a more comfortable journey.
*EMR tickets can only be used in LNER Standard Class. This includes EMR First Class tickets.
For the latest advice and updates from EMR regarding their timetable, please visit their website here.
Today's travel status
Future travel advice
Helping you plan for future journeys.
Long-stay car park closure at York
Long-stay car park closure at York
Major upgrade work as part of the York Station Gateway project means that the long-stay car park is closed until further notice. This is to allow for construction of a new multi-storey car park. Parking for blue badge holders is available in the short-stay car park.
Please allow extra time to reach the station and make alternative arrangements if you are arriving by car.
For other car park locations in the city centre, visit: York.gov.uk/CarParks.
Disrupted journey?
We're here to help if you are affected by delays or cancellations.
Cancelled train?
If your LNER train is cancelled, here are your options. Most of the time, you won't need to buy a new ticket or get a refund.
Cancelled trainDelay Repay
If your train was delayed by more than 30 minutes, you may be eligible for compensation that's different to a refund. For example, if you completed your journey, but it was delayed, you would get Delay Repay.
Delay RepaySeat Guarantee
If your reserved seat was not available, and you were unable to find another onboard, you may be eligible for compensation under our Seat Guarantee scheme.
Seat guaranteeRequest a refund
If you bought your ticket with LNER or at an LNER-managed station, you can request a refund for cancelled trains if you chose not to travel. If your plans changed but your train is still running, not all tickets are refundable, so we'll help you understand what you can do.
Refunds
Cancelled train?
If your LNER train is cancelled, here are your options. Most of the time, you won't need to buy a new ticket or get a refund.
Cancelled trainDelay Repay
If your train was delayed by more than 30 minutes, you may be eligible for compensation that's different to a refund. For example, if you completed your journey, but it was delayed, you would get Delay Repay.
Delay RepaySeat Guarantee
If your reserved seat was not available, and you were unable to find another onboard, you may be eligible for compensation under our Seat Guarantee scheme.
Seat guaranteeRequest a refund
If you bought your ticket with LNER or at an LNER-managed station, you can request a refund for cancelled trains if you chose not to travel. If your plans changed but your train is still running, not all tickets are refundable, so we'll help you understand what you can do.
Refunds
Customer Pledges
We’re committed to keeping our customers informed at every step of their journey, particularly during disruption. Our Customer Pledges, created by the rail industry, are designed to provide confidence and assurance when travelling by train.
Download LNER app
Our app has all the latest updates you need for a smooth journey.
Stay up to date all in one place with your digital tickets, platform and live journey information. If you need to change your ticket it couldn't be quicker (or easier) in the app! And to top it off you can get £5 free and 2% credit on LNER Advance tickets with LNER Perks.
Travel updates and advice now available via WhatsApp
Get the latest travel updates and helpful advice sent straight to your phone via our new WhatsApp broadcast channel.
Notifications are off by default, so you won’t be disturbed unless you choose to be.
Heading out soon? Just tap the bell icon in the top right corner to turn them on.
You’re always in control - switch notifications on or off whenever it suits you.
It's a one-way channel, so while you won't be able to message us directly, you will still receive helpful notifications to support your journey.
