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How we're performing

Overall punctuality

Whether it’s getting to that big business pitch in time, or heading home to pick the kids up from school, we know your time is precious. Unfortunately, delays happen. We all wish they didn’t but sometimes, it’s out of our control.

Every month we share useful information to help you understand just how punctual we really are.

Last updated: 15 May 2026

Latest punctuality report

LNER's Period 2 Train Service Performance

LNER's performance was below the Department for Transport (DfT) Target level for punctuality and cancellations during Period 2 of Financial Year 2026-27 which ran from 3 May to 30 May 2026. These targets are included in the Services Agreement between LNER and the DfT.

Performance Commentary

LNER’s punctuality and cancellations in Rail Period 2 were adversely affected by trespass incidents and fatalities, train faults and infrastructure defects. There were five separate incidents of a person being struck by a train during the four weeks of the period, with the most significant event being on 28 May 2026 near Welwyn North station, resulting in around 30% of LNER services being cancelled on that day. Punctuality was also impacted by infrastructure faults, including damage to the overhead line equipment near New Barnet on 22 May.

Action Plan

LNER and Network Rail (NR) continue to work to understand the root causes of these events and mitigate their impact to customers’ journeys. Actions being implemented in response to the above incidents include:

LNER and Network Rail work with the British Transport Police, Local Authorities and partner organisations such as The Samaritans to understand the root causes of trespass and fatality incidents, help prevent these from occurring and improve our operational response when such incidents do occur
NR has a programme of ongoing overhead line renewals work to improve resilience of the overhead line equipment

Train Service Performance

Department for Transport (DfT) Operator Performance Targets

What We’re Measuring	FY2526P1	FY2526P2	FY2526P3	FY2526P4	FY2526P5	FY2526P6	FY2526P7	FY2526P8	FY2526P9	FY2526P10	FY2526P11	FY2526P12	FY2526P13	FY2627P1	FY2627P2
On-time arrivals (within 3 mins)	73.5%	73.5%	69.6%	69.6%	69.6%	69.61%	69.6%	60.4%	60.4%	63.4%	69.6%	69.6%	69.6%	68.5%	64.9%
Arrivals within 3 mins	75.8%	73.6%	76.4%	74.3%	68.5%	75.8%	74.7%	72.6%	68.7%	68.0%	69.2%	71.1%	72.8%	66.4%	66.2%
Within 3 mins - rolling average	72.8%	72.8%	72.7%	72.9%	72.5%	72.8%	73.0%	72.8%	73.3%	73.0%	73%	72.8%	72.4%	71.6%	71.1%
DfT target cancelled services at each station	2.5%	2.5%	2.5%	3.1%	3.1%	3.1%	3.5%	3.5%	3.5%	3.0%	3.0%	3.0%	3.0%	2.8%	2.8%
Cancelled stops	1.9%	1.6%	1.1%	1.6%	3.6%	1.1%	1.3%	1.7%	3.6%	2.4%	3.4%	2.7%	2.1%	4.2%	3.4%
Cancelled stops – rolling average	2.9%	2.8%	2.6%	2.4%	2.2%	2.1%	1.9%	2.0%	2.0%	2.0%	2.1%	2.1%	2.2%	2.4%	2.5%

Additional Key Performance Indicators

What We’re Measuring	FY2526 P1	FY2526 P2	FY2526 P3	FY2526 P4	FY2526P5	FY2526P6	FY2526P7	FY2526P8	FY2526P9	FY2526 P10	FY2526 P11	FY2526 P12	FY2526 P13	FY 2627 P1	FY 2627 P2
LNER-caused delays (per 1,000 miles)	3.41	3.28	2.94	3.99	3.79	4.13	3.25	3.81	3.82	4.08	4.81	3.8	3.75	8.17	4.65
LNER-caused delays – rolling average	5.00	4.97	4.77	4.60	4.44	4.38	4.34	4.37	3.99	3.81	3.82	3.80	3.77	4.23	4.32
LNER-caused cancellations	0.9%	0.5%	0.4%	0.6%	1.0%	0.4%	0.5%	0.7%	0.9%	0.8%	1.4%	0.8%	0.7%	1.9%	1.1%
LNER-caused cancellations – rolling average	2.1%	1.9%	1.6%	1.3%	1.0%	0.8%	0.8%	0.8%	0.7%	0.7%	0.7%	0.7%	0.7%	0.8%	0.9%
Fewer seats than planned	0.09%	0.02%	0.07%	0.18%	0.07%	0.13%	0.00%	0.02%	0.09%	0.14%	0.37%	0.17%	0.2%	0.22%	0.63%
Fewer seats – rolling average	0.07%	0.06%	0.06%	0.07%	0.07%	0.08%	0.08%	0.08%	0.07%	0.08%	0.1%	0.11%	0.12%	0.13%	0.18%

How we're performing

Overall punctuality

LNER's Period 2 Train Service Performance

Performance Commentary

Action Plan

Train Service Performance

Department for Transport (DfT) Operator Performance Targets

Additional Key Performance Indicators

Early bird ticket alerts

Early bird ticket alerts

How we're performing

Overall punctuality

LNER's Period 2 Train Service Performance

Performance Commentary

Action Plan

Train Service Performance

Department for Transport (DfT) Operator Performance Targets

Additional Key Performance Indicators

Early bird ticket alerts​

Early bird ticket alerts​

Early bird ticket alerts

Early bird ticket alerts