How we're performing

Overall punctuality

Whether it’s getting to that big business pitch in time, or heading home to pick the kids up from school, we know your time is precious. Unfortunately, delays happen. We all wish they didn’t but sometimes, it’s out of our control. 

Every month we share useful information to help you understand just how punctual we really are.

Last updated: 23 November 2023

Latest punctuality report

  • Anglo Scottish train services covers LNER's services between London and Edinburgh.
  • Anglo Scottish train extensions covers those services which then go on to other places from Edinburgh, such as Aberdeen and Inverness. The Sunderland service also sits within the group.
  • West Yorkshire train services covers LNER's services between London and Leeds, Bradford Harrogate or Lincoln.
  • West Yorkshire extension services cover between London and Skipton and London and Hull.

Social Media Response times

Handling times are measured by a management software tool used to engage with our customers on social media.

Platform Response times from 1 June to 1 October 2023
X (formally Twitter)  9 min 33 secs
Facebook 16 min 12 secs


Environmental Improvement Figures

Achieved to date –  reduction targets recommended by the Carbon Trust

 Measure 2018/19 2022/23
  Baseline footprint
 Traction (kg CO2e ppkm) 0.034 0.018
 Non Traction (tCO2e) 5,488 3,898
 Total Carbon Emissions (tCO2e) 201,661 100,669
 Metered Water (m3) 69,431 5,520
 % of waste recycled at LNER managed sites 14% 27%