How we're performing

On-time arrivals (within 3 mins)

73.5%

73.5%

69.6%

69.6%

69.6%

69.61%

69.6%

60.4%

60.4%

63.4%

69.6%

69.6%

69.6%

68.5%

64.9%

64.9%

Arrivals within 3 mins

75.8%

73.6%

76.4%

74.3%

68.5%

75.8%

74.7%

72.6%

68.7%

68.0%

69.2%

71.1%

72.8%

66.4%

66.2%

65.0%

Within 3 mins - rolling average

72.8%

72.8%

72.7%

72.9%

72.5%

72.8%

73.0%

72.8%

73.3%

73.0%

73%

72.8%

72.4%

71.6%

71.1%

70.2%

DfT target cancelled services at each station

2.5%

2.5%

2.5%

3.1%

3.1%

3.1%

3.5%

3.5%

3.5%

3.0%

3.0%

3.0%

3.0%

2.8%

2.8%

2.8%

Cancelled stops

1.9%

1.6%

1.1%

1.6%

3.6%

1.1%

1.3%

1.7%

3.6%

2.4%

3.4%

2.7%

2.1%

4.2%

3.4%

2.6%

Cancelled stops – rolling average

2.9%

2.8%

2.6%

2.4%

2.2%

2.1%

1.9%

2.0%

2.0%

2.0%

2.1%

2.1%

2.2%

2.4%

2.5%

2.6%

LNER-caused delays (per 1,000 miles)

3.41

3.28

2.94

3.99

3.79

4.13

3.25

3.81

3.82

4.08

4.81

3.8

3.75

8.17

4.65

5.6

LNER-caused delays – rolling average

5.00

4.97

4.77

4.60

4.44

4.38

4.34

4.37

3.99

3.81

3.82

3.80

3.77

4.23

4.32

4.46

LNER-caused cancellations

0.9%

0.5%

0.4%

0.6%

1.0%

0.4%

0.5%

0.7%

0.9%

0.8%

1.4%

0.8%

0.7%

1.9%

1.1%

4.0%

LNER-caused cancellations – rolling average

2.1%

1.9%

1.6%

1.3%

1.0%

0.8%

0.8%

0.8%

0.7%

0.7%

0.7%

0.7%

0.7%

0.8%

0.9%

1.2%

Fewer seats than planned

0.09%

0.02%

0.07%

0.18%

0.07%

0.13%

0.00%

0.02%

0.09%

0.14%

0.37%

0.17%

0.2%

0.22%

0.63%

0.46%

Fewer seats – rolling average

0.07%

0.06%

0.06%

0.07%

0.07%

0.08%

0.08%

0.08%

0.07%

0.08%

0.1%

0.11%

0.12%

0.13%

0.18%

0.21%

Title

Explanation

Arrivals within 3 mins

Punctuality at each station within 3 minutes of scheduled time

The percentage of trains that arrive at each station within 3 minutes of the timetable, showing how often services run on time.

Within 3 mins - rolling average

Punctuality at each station within 3 minutes of scheduled time – moving annual average

The average percentage of trains arriving within 3 minutes of the timetable over a rolling 13 periods, giving a longer-term view of how punctual services are.

Cancelled stops

Cancelled services at each station

The percentage of planned train stops that didn’t run, showing how reliable services are at each station.

Cancelled stops – rolling average

Cancelled services at each station – moving annual average

The average percentage of cancellations over the past year, helping to show longer-term reliability.

LNER-caused delays (per 1,000 miles)

Delay minutes per 1000 train miles caused by LNER

The amount of delay caused by LNER’s own services, measured for every 1,000 miles travelled, showing the impact we have on overall delays.

LNER-caused delays – rolling average

Delay minutes per 1000 train miles caused by LNER – moving annual average

The average level of delay caused by LNER over a rolling 13 periods, providing a longer-term view of our performance.

LNER-caused cancellations

Part or fully cancelled services caused by LNER

The percentage of services LNER planned to run that were cancelled or only partly completed, showing how often issues within our control affect journeys.

LNER-caused cancellations – rolling average

Part or fully cancelled services caused by LNER – moving annual average

The average percentage of LNER-caused cancellations over a rolling 13 periods, giving a clearer picture of longer-term performance.

Fewer seats than planned

Services with fewer seats than planned

The percentage of services that run with fewer seats than expected, showing how often we deliver the planned level of capacity.

Fewer seats - rolling average

Services with fewer seats than planned – moving annual average

The average level of services running with fewer seats than planned over a rolling 13 periods, showing how consistently we deliver capacity over time.