How we're performing
Overall punctuality
Whether it’s getting to that big business pitch in time, or heading home to pick the kids up from school, we know your time is precious. Unfortunately, delays happen. We all wish they didn’t but sometimes, it’s out of our control.
Every month we share useful information to help you understand just how punctual we really are.
Last updated: Thursday 7 July 2021
- Anglo Scottish train services covers LNER's services between London and Edinburgh.
- Anglo Scottish train extensions covers those services which then go on to other places from Edinburgh, such as Aberdeen and Inverness. The Sunderland service also sits within the group.
- West Yorkshire train services covers LNER's services between London and Leeds, Bradford Harrogate or Lincoln.
- West Yorkshire extension services cover between London and Skipton and London and Hull.
Social Media Response times
Handling times are measured by a management software tool used to engage with our customers on social media.
| Platform | Latest response times updated 2020 |
| 1 min 26 secs | |
| 1 min 54 secs |
Environmental Improvement Figures
Achieved to date – reduction targets recommended by the Carbon Trust
| Measure | 2015/16 | 2016/17 |
| Baseline footprint | ||
| Traction (kg CO2e ppkm) | 0.043 | 0.041 |
| Non Traction (tCO2e) | 15,711 | 12,009 |
| Water (m3) | 130,938 | 120,213 |
Summary of our performance
View a PDF summary of our train performance below. The measures are agreed in partnership with Network Rail as part of our alliance with them and commitment to deliver a better rail experience for the people and places along the East Coast mainline
View our performance summary here (PDF)
Scores are subject to year-end assurance process