Make a seat reservation

To ensure a safe number of customers can travel on each of our trains. Anyone travelling with LNER must have a seat reservation.

If you book direct with us you'll have a reserved seat. You'll only to need to reserve a seat if:

  • Your ticket doesn't show a coach or seat number because you have a flexible ticket. You'll need a reservation for all of your journeys
  • You’re a season ticket holder.

You can make a reservation even if you haven't bought your ticket directly from LNER. A reservation can be made up to 5 minutes before a trains' scheduled departure.

Seat maps

Azuma train seat map.pdf      Electric train seat map.pdf

* denotes a mandatory field
Reserve a Seat
Outward journey
Outward journey time
Journey type
Return journey
Return journey time

For groups larger than 9 please contact our Group Travel team.

You have exceeded the maximum seat reservations. If your group is larger than four, please make a separate reservation for the additional passengers.

You must enter at least 1 adult or 1 child passenger
Route options


How do I know if I have a seat reservation already?

If you already have a seat reservation your ticket will show ‘seat reserved’ and will have a coach and seat number. 

  • You must sit in your designated coach and seat number, as this is socially distanced from other passengers.

How to cancel your reservation 

If you no longer need your reservation you can cancel this quickly and easily in your account area.

  • Choose the seat reservation you no longer need
  • Click on 'See all reservations under this booking' and tap 'View or cancel'

Cancel a reserved seat

Choose your seat

We've made some changes so that you can now choose your own seat. When reserving your seat, view our seat map and choose your favourite spot onboard.

You can see where things like the Let's Eat Cafe Bar is, which seats have been removed from sale to allow for social distancing and which seats have been reserved by other passengers, giving you total freedom to choose where you want to sit.

Boarding the train and finding a seat

Please arrive at the station in good time before your train is due to depart.

  • If you've booked assistance for your journey you will be given guidance by station staff
  • When you’re onboard it may appear that some coaches are emptier than others, please don't worry or move seats, it may be that these seats are booked for customers boarding at a later station
  • Ignore any onboard seat indicators showing red or green lights
  • You sit in your designated coach and seat number, as this is socially distanced from other passengers.


What do I do if I already have a seat reservation?

I am travelling as part of a group. Can we all sit together?

What if I have a ticket from another train company, but am using LNER for part of my journey?

What if there is unplanned disruption?

Can I still book Passenger Assist support during Coronavirus?

Do I need to book a seat reservation for my child who is four (or under)?