Make a reservation
To help keep you safe when you travel with us and to support social distancing, we are working to ensure a safe number of customers can travel on each of our train services.
To manage this, we are introducing reservation only travel. This means that anyone who needs to travel with LNER will require a seat reservation.
You will need to make a seat reservation before you travel onboard our trains if:
- You have a flexible ticket that doesn’t have a seat reservation for one or both of your journeys
- Or you’re a season ticket holder
- You will need to make a reservation, if you don't already have one, even if you haven't bought your ticket directly from LNER.
Reservation only travel will be in place until further notice. During this time existing seat reservations remain valid but will no longer be linked to a specific seat number. We're asking you to choose your own seat onboard following our guidance below. We are working to provide you with an improved solution that will give you a designated seat number, in the coming weeks.
How do I know if I have a seat reservation already?
- If you already have a seat reservation your ticket will show ‘seat reserved’.
- Please note, eTickets or tickets purchased before Monday 18 May with an exisiting seat reservations remain valid but will no longer be linked to a specific seat number. We're asking you to choose your own seat onboard our trains using our guidance on how to choose a socially distanced seat, below.
What happens after I’ve reserved my seat?
When you make your seat reservation you won’t be given a specific coach or seat number to sit in. Please arrive at the station in good time before your train is due to depart.
- Station staff will be giving boarding directions to all customers
- If you've booked assistance for your journey you will be given guidance by station staff
- There will be clear directional signage in the station & on the platforms, so that we can travel safely together.
Boarding the train and finding a seat
If your eTicket or a ticket purchased before Monday 18 May has a seat number or coach reference please ignore this and instead we are asking you and other passengers to use our guidance on how to choose a socially distanced seat
How to board and find a seat safely on our trains:
- Ignore any seat numbers or coach references given and choose your own seat
- Sit at a window seat
- In Standard, leave at least two rows vacant between yourself and other passengers
- In First Class, leave at least one row vacant between yourself and other passengers
- Use alternate sides of the train
- Avoid facing other passengers
- If you are travelling with members of your household you can sit together, but please ensure you maintain a safe distance from other customers, who are not from your household.
Reservation only travel will be in place until further notice and we are working to provide you an improved solution that will give you a designated seat number, in the coming weeks.