Make a seat reservation

To ensure a safe number of customers can travel on each of our trains you must have a seat reservation when you travel with LNER.

If you have an Advance ticket you'll have a seat reservation with your ticket. You'll only to need to reserve a seat if:

  • Your ticket doesn't show a coach or seat number because you have a flexible ticket (ie Off-Peak Single or Return)
  • You’re a Season Ticket holder (to book multiple days at a time, please email with the date and times you'd like to travel).
  • If you have a valid travel pass.

You can make a reservation up to 5 minutes before a trains' scheduled departure, even if you haven't bought your ticket directly from LNER.

Seat map

Azuma train seat map.pdf 

Electric train seat map.pdf

* denotes a mandatory field
Reserve a Seat
Outward journey
Outward journey time
Journey type
Return journey
Return journey time

For groups larger than 9 please contact our Group Travel team.

You have exceeded the maximum seat reservations. If your group is larger than four, please make a separate reservation for the additional passengers.

You must enter at least 1 adult or 1 child passenger
Route options

How do I know if I have a seat reservation already?

If you already have a seat reservation your ticket will show ‘seat reserved’ and will have a coach and seat number. 

  • You must sit in your designated coach and seat number, as this is socially distanced from other passengers, and ignore any seat indicators showing red or green lights.
  • Onboard it may appear that some coaches are emptier than others, please don't move seats, it may be that these seats are booked for customers boarding at a later station.

Choose your seat

We've made some changes so that you can now choose your own seat. When reserving your seat, view our seat map and choose your favourite spot onboard. 

Our reservation system automatically creates space between separate bookings in accordance with government guidelines.

Group bookings

If you are travelling as a group or household, we’ll seat you all together. Please stick to government guidelines and only book together if it’s in line with the advice. If not, you’ll need to make separate bookings or individual seat reservations. 

Your group will be socially distanced from other customers in accordance with government guidelines.

How to cancel your reservation 

If you no longer need your reservation you can cancel this easily in your account area.

  • Choose the seat reservation you no longer need
  • Click on 'See all reservations under this booking' and tap 'View or cancel'

Cancel a reserved seat



What is the difference between a ticket and reservation?

I have a seat reservation but no ticket, can I still travel?

Can I cancel a seat reservation if my plans change?

Can I make multiple reservations then just pick one?

Can we travel as a group?

Do I need to book a seat reservation for my child if they are under five?

What if I have a ticket from another train company, but am using LNER for part of my journey?

I have an Advance Single, do I need a seat reservation as well?

I have a season ticket, do I need to reserve a seat for each journey with LNER?

I have an open Return ticket, do I need to reserve a seat with LNER?

Do pass holders need to reserve seats?

Do I still need to book Passenger Assist support?

I can’t reserve a seat on the service I want to travel on. What do I do?

Are reservations needed for short journeys like Durham/Newcastle or Leeds/Wakefield?

How do I book more than four seats together?

What if there is unplanned disruption?

Does the LNER Seat Guarantee apply if my seat isn’t available?

Does this mean I will not be able to walk up and take any train?

What about people who are not good with technology or don’t own a smartphone?

Are there any unreserved seats?

Is how the system works today what it’s going to be like in the future?

I am travelling as part of a group. Can we all sit together?

I have an open Return ticket, do I need to reserve a seat with LNER?