Our Customer Services
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Refunds and Compensation
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FAQs by category
Questions and answers about our station and train accessibility and how to book Passenger Assist
From seat maps to food and drink - here's the questions and answers for your onboard queries.
Car parking, accessibility and more in our stations.
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Got a question about your account, find the answer here.
Looking for a career in rail or interested in our rail history? Find out more.