Welcome to LNER Assistant

Live train journey updates straight to your phone when you book direct with LNER. Choose between receiving these updates via the LNER app, SMS or Facebook Messenger!

Make sure your app is up to date (version 4.23.0 and above) to keep receiving LNER Assistant push notifications. 

The benefits of LNER Assistant

Do you want to know which platform your train departs from? If there are delays due to weather conditions? A reminder of your seat reservation before you depart? This is where LNER Assistant can help. Get from A to B stress-free with live journey updates every step of the way. 


How to sign up

LNER Assistant is a personalised alert system. You will only be messaged with information about your journey, including changes to your upcoming train, to help you with your journey in real-time.

To take advantage of LNER Assistant simply:

1. Book direct on the LNER website or on the LNER app and choose your chanel preference on the confirmation page

2. If you've already booked, choose one of the following ways to receive your updates

Good to know

To receive updates on your next journey, this information must be provided 24hrs or more before you travel. 

To stop receiving LNER Assistant updates you can turn off notifications or text STOP to LNER Assistant on 07860019724.