Latest travel updates

Last Updated: Saturday 26 September - 16.35

Disruption caused by an operational incident at Peterborough has now ended. Services are no longer affected.

Lines have now reopened, and services are on the move. However, some services remain delayed whilst congestion in the area clears.

We're experiencing disruption at Peterborough due to an operational incident. As a result, all lines through the station are currently blocked.

Trains running through Peterborough may be delayed, revised or cancelled at short notice.

Disruption is expected until 15.3016.30

Customers are advised to check before travelling and allow extra time for their journey. We'll provide further updates as soon as more information becomes available.

We apologise for the disruption and thank you for your patience.

Please check your journey below.

What are your options?

• If your LNER train has been cancelled, you will be able to use your existing ticket on another LNER service. Please make a new seat reservation here.

You can use your ticket to travel with the following train companies at no extra cost:

• Avanti West Coast between London Euston, Manchester and Glasgow Central/Edinburgh.

• TransPennine Express between Manchester, Leeds and York/Newcastle.

• ScotRail between Glasgow Central and Edinburgh Waverley.

• Northern between Sheffield, Doncaster, York, Leeds

• East Midlands Railway (EMR) between Doncaster and Peterborough

• CrossCountry between Sheffield, Doncaster/Leeds, York and Newcastle/Edinburgh.

• Greater Anglia between London Liverpool Street and Peterborough.

• Great Northern and Thameslink between London Kings Cross and Peterborough.

Compensation/Refunds

• If you are delayed by more than 30+ minutes, compared to your scheduled arrival time, you may be entitled to compensation under the Delay Repay scheme. If you’ve booked with another retailer, or did not opt into One-click Delay Repay, you can submit a claim here.

• If you purchased your ticket directly with LNER, and opted into One-click Delay Repay, you should receive an email within 48 hours. If you do not receive an email, please contact customers@lner.co.uk

• If you chose not to travel as your train was cancelled, please get in touch with the company you purchased your ticket from for a refund. If you purchased your ticket directly with LNER on the website or app, you can claim a refund via your LNER account.

Support Channels

You can now sign up to receive regular travel updates, direct from our Service Delivery Team, via WhatsApp here. For additional assistance, send us a message using X, Facebook or Instagram.

You can also contact our Customer Solutions Team on 0345 722 5333 or by using the Live Webchat.

We’re sorry for the inconvenience caused to your journey today.

Major planned upgrade works are taking place between Newcastle and Edinburgh over three consecutive weekends. Works are happening on the following dates:

• Saturday 19 and Sunday 20 September

• Saturday 26 and Sunday 27 September

• Saturday 3 and Sunday 4 October

View a map of the works.

On the affected weekends, LNER will operate an approximately hourly service to and from Scotland diverted via Carlisle, extending journey times by up to two hours. Other operators are also affected and will be running amended timetables.

Rail replacement coaches will be in place for customers travelling to and from Morpeth, Alnmouth, Berwick-upon-Tweed, Reston and Dunbar.

Rail replacement locations:

• At Edinburgh, coaches heading south depart from St Andrew Square, a short walk from the station entrance. Please exit the station via the Princes Street entrance and turn right onto St Andrew Street. Use what3words inform.office.slim to find the coach stop.

• At Newcastle, coaches heading north depart from the short-stay car park at the front of the station (in front of Sainsbury's). Please exit the station via the main entrance and turn left to access the car park. Use what3words path.plus.puts to find the coach stop.

For details of the rail locations at each station, please see here.

We recommend planning ahead and allowing extra time if you are travelling over this period.

Last Updated: Tuesday 1 September at 15.30

East Midlands Railway (EMR) is currently operating a reduced Intercity timetable to and from London St Pancras. Customers affected by EMR cancellations as a result of this timetable reduction can use their tickets on alternative EMR services or claim a refund from their original point of purchase if they no longer wish to travel.

To further support EMR customers at this time, tickets for cancelled EMR Intercity services can also be used on LNER trains in Standard Class* from either Doncaster or Grantham to London King’s Cross, in both directions.

For EMR Intercity customers booked to start their journey in Sheffield, tickets will be accepted on Northern and TransPennine Express services to Doncaster if your booked EMR service is cancelled. Customers can then use their EMR ticket on LNER services to London King’s Cross.

Travelling with LNER:

• To locate available seating, EMR customers should use the seat reservation display screens inside the train. Seats with a green light marked “Available” are unreserved. Please note, it is possible for LNER customers to book unreserved seats after a train has departed from its origin station. If this occurs, you may be required to find an alternative available seat.

• During busy periods, EMR customers may be advised by LNER colleagues to travel on a later, quieter service for a more comfortable journey.

• *EMR tickets can only be used in LNER Standard Class. This includes EMR First Class tickets.

For the latest advice and updates from EMR regarding their timetable, please visit their website here.