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Latest travel updates
We'll keep you updated with the latest travel and service information here.
Disruption due to a signalling issue between Peterborough and London Kings Cross - Saturday 16 May
Disruption due to a signalling issue between Peterborough and London Kings Cross - Saturday 16 May
Last Updated: Sunday 17 May - 00.01
We experienced disruption yesterday due to a fault with the signalling system between Peterborough and London King’s Cross.
As a result, LNER services were delayed, altered or cancelled.
We’re sorry if your journey was affected.
Compensation/Refunds
If you were delayed by more than 30+ minutes, compared to your scheduled arrival time, you may be entitled to compensation under the Delay Repay scheme. If you’ve booked with another retailer, or did not opt into One-click Delay Repay, you can submit a claim
here.
If you purchased your ticket directly with LNER, and opted into One-Click Delay Repay, you should receive an email within 48 hours. If you do not receive an email, please contact
If you chose not to travel as your train was cancelled, please get in touch with the company you purchased your ticket from for a refund. If you purchased your ticket directly with LNER on the website or app, you can claim a refund via your LNER account.
Support Channels
For regular up-to-date service information from our Service Delivery Team, please subscribe to our WhatsApp channel.
If you need any additional help in real-time, send us a message on Social Media, using
X, Facebook or Instagram or contact our Customer Solutions Team on 0345 722 5333.
Transport for London Industrial Action: Tuesday 19 to Friday 22 May
Transport for London Industrial Action: Tuesday 19 to Friday 22 May
Planned industrial action at Transport for London means that a reduced service will be in operation on London Underground between Tuesday 19 and Friday 22 May. Service levels will vary depending on the time of day and will affect all Tube lines.
Elizabeth Line, DLR, London Overground, and tram services will be running normally on strike days, as will most buses. However, these services are expected to be busier than usual.
If you are travelling over this period, please plan ahead and allow extra time to reach London King’s Cross on the affected dates .
For the latest information, please visit the TfL website.
Bank Holiday update: planned engineering between York and Darlington from Saturday 23 to Monday 25 May
Bank Holiday update: planned engineering between York and Darlington from Saturday 23 to Monday 25 May
Major planned upgrade works are taking place between Darlington and York over the May Bank Holiday weekend. Works are happening on the following dates:
Saturday 23 May
Sunday 24 May
Monday 25 May
On these dates, southbound LNER services from Scotland and Newcastle will terminate at Darlington or Northallerton. Northbound services from London King’s Cross, which would normally continue to Newcastle or Scotland, will terminate at York.
Rail replacement coaches will be in operation to help you travel. Journey times will be extended, so we recommend planning ahead and allowing extra time.
To view the map, please click here
Travelling with LNER from the North East and Scotland towards York and stations south of York:
Please alight at Darlington to connect with direct rail replacement coaches to York and onward train connections from York. Please note there are no southbound LNER rail replacement coaches from Northallerton which connect with arriving LNER services.
If you are travelling over the Bank Holiday weekend, please check your full journey itinerary to confirm which stations you will be changing at, including any rail replacement coach connections. Other operators will also be running amended timetables on the affected dates.
Today's travel status
Future travel advice
Helping you plan for future journeys.
Long-stay car park closure at York
Long-stay car park closure at York
Major upgrade work as part of the York Station Gateway project means that the long-stay car park is closed until further notice. This is to allow for construction of a new multi-storey car park. Parking for blue badge holders is available in the short-stay car park.
Please allow extra time to reach the station and make alternative arrangements if you are arriving by car.
For other car park locations in the city centre, visit: York.gov.uk/CarParks.
Disrupted journey?
We're here to help if you are affected by delays or cancellations.
Cancelled train?
Cancelled trainIf your LNER train is cancelled, here are your options. Most of the time, you won't need to buy a new ticket or get a refund.
Delay Repay
Delay RepayIf your train was delayed by more than 30 minutes, you may be eligible for compensation that's different to a refund. For example, if you completed your journey, but it was delayed, you would get Delay Repay.
Seat Guarantee
Seat guaranteeIf your reserved seat was not available, and you were unable to find another onboard, you may be eligible for compensation under our Seat Guarantee scheme.
Request a refund
RefundsIf you bought your ticket with LNER or at an LNER-managed station, you can request a refund for cancelled trains if you chose not to travel. If your plans changed but your train is still running, not all tickets are refundable, so we'll help you understand what you can do.
Cancelled train?
Cancelled trainIf your LNER train is cancelled, here are your options. Most of the time, you won't need to buy a new ticket or get a refund.
Delay Repay
Delay RepayIf your train was delayed by more than 30 minutes, you may be eligible for compensation that's different to a refund. For example, if you completed your journey, but it was delayed, you would get Delay Repay.
Seat Guarantee
Seat guaranteeIf your reserved seat was not available, and you were unable to find another onboard, you may be eligible for compensation under our Seat Guarantee scheme.
Request a refund
RefundsIf you bought your ticket with LNER or at an LNER-managed station, you can request a refund for cancelled trains if you chose not to travel. If your plans changed but your train is still running, not all tickets are refundable, so we'll help you understand what you can do.
Customer Pledges
We’re committed to keeping our customers informed at every step of their journey, particularly during disruption. Our Customer Pledges, created by the rail industry, are designed to provide confidence and assurance when travelling by train.
Download LNER app
Our app has all the latest updates you need for a smooth journey.
Stay up to date all in one place with your digital tickets, platform and live journey information. If you need to change your ticket it couldn't be quicker (or easier) in the app! And to top it off you can get £5 free and 2% credit on LNER Advance tickets with LNER Perks.
Travel updates and advice now available via WhatsApp
Get the latest travel updates and helpful advice sent straight to your phone via our new WhatsApp broadcast channel.
Notifications are off by default, so you won’t be disturbed unless you choose to be.
Heading out soon? Just tap the bell icon in the top right corner to turn them on.
You’re always in control - switch notifications on or off whenever it suits you.
It's a one-way channel, so while you won't be able to message us directly, you will still receive helpful notifications to support your journey.
