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Latest travel updates
We'll keep you updated with the latest travel and service information here.
Travel advice for East Midlands Railway customers
Travel advice for East Midlands Railway customers
Last updated: Tuesday 21 July, 08.53
From Monday 20 July, EMR has introduced a temporary Intercity timetable. This means that a number of EMR services to and from London St Pancras have been cancelled.
Customers who were booked to travel on an EMR service which is now cancelled are advised to travel on the two EMR trains before or after their original service.
To support EMR customers at this time, tickets for cancelled EMR services can also be used to travel on LNER services between Doncaster and London King’s Cross in both directions.
EMR customers travelling between Sheffield and London with a ‘Via Chesterfield’ ticket will be able to travel via Doncaster instead, using Northern and TransPennine Express services between Sheffield and Doncaster and LNER services between Doncaster and London.
Important information for EMR customers using LNER services:
Please use the seat reservation display screens inside of the coach to find an available seat. Seats with a green light marked “Available” are unreserved. Please note that this is a live system and LNER customers may book the seat after the train has departed and you may be required to find an alternative available seat.
LNER trains are expected to be busy over the summer period. Where the train is especially busy or formed of 5 coaches, you may be advised by our teams to travel on a later, quieter service.
For the latest information and updates about EMR cancellations, including which InterCity services are no longer running, please visit the EMR website here.
Today's travel status
Future travel advice
Helping you plan for future journeys.
Long-stay car park closure at York
Long-stay car park closure at York
Major upgrade work as part of the York Station Gateway project means that the long-stay car park is closed until further notice. This is to allow for construction of a new multi-storey car park. Parking for blue badge holders is available in the short-stay car park.
Please allow extra time to reach the station and make alternative arrangements if you are arriving by car.
For other car park locations in the city centre, visit: York.gov.uk/CarParks.
Disrupted journey?
We're here to help if you are affected by delays or cancellations.
Cancelled train?
Cancelled trainIf your LNER train is cancelled, here are your options. Most of the time, you won't need to buy a new ticket or get a refund.
Delay Repay
Delay RepayIf your train was delayed by more than 30 minutes, you may be eligible for compensation that's different to a refund. For example, if you completed your journey, but it was delayed, you would get Delay Repay.
Seat Guarantee
Seat guaranteeIf your reserved seat was not available, and you were unable to find another onboard, you may be eligible for compensation under our Seat Guarantee scheme.
Request a refund
RefundsIf you bought your ticket with LNER or at an LNER-managed station, you can request a refund for cancelled trains if you chose not to travel. If your plans changed but your train is still running, not all tickets are refundable, so we'll help you understand what you can do.
Cancelled train?
Cancelled trainIf your LNER train is cancelled, here are your options. Most of the time, you won't need to buy a new ticket or get a refund.
Delay Repay
Delay RepayIf your train was delayed by more than 30 minutes, you may be eligible for compensation that's different to a refund. For example, if you completed your journey, but it was delayed, you would get Delay Repay.
Seat Guarantee
Seat guaranteeIf your reserved seat was not available, and you were unable to find another onboard, you may be eligible for compensation under our Seat Guarantee scheme.
Request a refund
RefundsIf you bought your ticket with LNER or at an LNER-managed station, you can request a refund for cancelled trains if you chose not to travel. If your plans changed but your train is still running, not all tickets are refundable, so we'll help you understand what you can do.
Customer Pledges
We’re committed to keeping our customers informed at every step of their journey, particularly during disruption. Our Customer Pledges, created by the rail industry, are designed to provide confidence and assurance when travelling by train.
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