Latest travel updates

Last Updated: Thursday 10 September - 19.01

Network Rail colleagues have resolved the points failure and services are able to continue moving in both directions.

We experienced disruption between York and Doncaster due to a points failure. Trains running through these stations may still be delayed, altered or cancelled at short notice. Disruption is expected until 20.00.

All Northbound and Southbound services were unable to travel between York and Doncaster while Network Rail colleagues assessed the situation and resolved the issue.

Please check your entire journey below by using the Journey Search tool.

What is our advice?

Have you already begun your journey?

• If you are already on board an LNER service affected by this disruption, your Train Manager will keep you updated with information about the incident and the impact on your journey. Our on-board team are working hard to keep you comfortable whilst we get you moving again. If you need any urgent help – onward travel connections / flights, medical needs etc., please speak to a member of the on-train team. Alternatively, please contact our Customer Solutions Team on 03457 225333.

• If you are currently waiting at a station, please listen out for station announcements or speak to a member of station staff. If you are unable to complete your journey today and require hotel accommodation, please speak to a member of station staff.

If you choose to travel today:

• If your LNER train has been cancelled, you will be able to use your existing ticket on another LNER service. Please make a new seat reservation here.

Compensation/Refunds

• If you are delayed by more than 30+ minutes, compared to your scheduled arrival time, you may be entitled to compensation under the Delay Repay scheme. If you’ve booked with another retailer, or did not opt into One-click Delay Repay, you can submit a claim here.

• If you purchased your ticket directly with LNER, and opted into One-click Delay Repay, you should receive an email within 48 hours. If you do not receive an email, please submit your claim using the web form here.

• If you chose not to travel because of this disruption, you are entitled to full refund. Please contact your original point of purchase or if you booked with LNER this can be done via your LNER account.

Support Channels

• For regular up-to-date service information from our Service Delivery Team, please subscribe to our WhatsApp channel.

• If you need any additional help in real-time, send us a message on Social Media, using X, Facebook or Instagram or contact our Customer Solutions Team on 0345 722 5333.

Find out more about this issue at: http://www.networkrail.co.uk/running-the-railway/looking-after-the-railway/delays-explained/signals-and-points-failure/

We’re sorry for the inconvenience to your journey today.

Major planned upgrade works are taking place between Newcastle and Edinburgh over three consecutive weekends. Works are happening on the following dates:

• Saturday 19 and Sunday 20 September

• Saturday 26 and Sunday 27 September

• Saturday 3 and Sunday 4 October

View a map of the works.

On the affected weekends, LNER will operate an approximately hourly service to and from Scotland diverted via Carlisle, extending journey times by up to two hours. Other operators are also affected and will be running amended timetables.

Rail replacement coaches will be in place for customers travelling to and from Morpeth, Alnmouth, Berwick-upon-Tweed, Reston and Dunbar. For details of the rail locations at each station, please use see here.

We recommend planning ahead and allowing extra time if you are travelling over this period.

Updated Wednesday 9 September at 10.00

To support customers affected by airline disruption due to the recent air traffic outage, the following ticket arrangements are now in place.

Travelling at different time or on a different date:

If you have been affected by a flight cancellation or amendment and have a ticket dated Tuesday 8 and Wednesday 9 September, your original ticket can be used on alternative service with the same operator on the new date for which your flight has been rebooked. This includes LNER services and connections with other operators, who are also supporting customers affected by airline cancellations at this time.

You don’t need to change or amend your existing ticket. If you are travelling on an alternative LNER service, we recommend making a new seat reservation before you travel. Please also be prepared to show evidence of your affected flight, such as:

• Your airline ticket

• A flight cancellation notification or email

• An airline rebooking confirmation or email

Returning from the airport:

If you have travelled to the airport but are no longer travelling because of a flight cancellation and wish to return to your original station, you can use your original ticket to do this.

No longer travelling:

If you are no longer travelling by train because of a flight cancellation, you may be entitled to a fee-free refund from the original point of purchase, depending on the ticket type. For tickets purchased through the LNER website, please request this via My Account.

Our onboard and station colleagues are on-hand to support customers affected by flight cancellations and changes. Please speak to a member of staff if you need assistance with your journey.

Last Updated: Tuesday 1 September at 15.30

East Midlands Railway (EMR) is currently operating a reduced Intercity timetable to and from London St Pancras. Customers affected by EMR cancellations as a result of this timetable reduction can use their tickets on alternative EMR services or claim a refund from their original point of purchase if they no longer wish to travel.

To further support EMR customers at this time, tickets for cancelled EMR Intercity services can also be used on LNER trains in Standard Class* from either Doncaster or Grantham to London King’s Cross, in both directions.

For EMR Intercity customers booked to start their journey in Sheffield, tickets will be accepted on Northern and TransPennine Express services to Doncaster if your booked EMR service is cancelled. Customers can then use their EMR ticket on LNER services to London King’s Cross.

Travelling with LNER:

• To locate available seating, EMR customers should use the seat reservation display screens inside the train. Seats with a green light marked “Available” are unreserved. Please note, it is possible for LNER customers to book unreserved seats after a train has departed from its origin station. If this occurs, you may be required to find an alternative available seat.

• During busy periods, EMR customers may be advised by LNER colleagues to travel on a later, quieter service for a more comfortable journey.

• *EMR tickets can only be used in LNER Standard Class. This includes EMR First Class tickets.

For the latest advice and updates from EMR regarding their timetable, please visit their website here.