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Latest travel updates
We'll keep you updated with the latest travel and service information here.
Disruption due to a signalling fault at Doncaster station - Tuesday 13 October
Disruption due to a signalling fault at Doncaster station - Tuesday 13 October
Last Updated: Tuesday 13 October - 18.23
We are experiencing disruption at Doncaster station due to a signalling fault at the station.
Trains running through the station may be delayed, altered or cancelled at short notice.
Find out more about this issue at: http://www.networkrail.co.uk/running-the-railway/looking-after-the-railway/delays-explained/signals-and-points-failure/
The crew is on site and are looking to resolve the issue.
Please check your journey below.
What are your options?
If your LNER train has been cancelled, you will be able to use your existing ticket on another LNER service. Please make a new seat reservation here.
We have sourced the following rail replacement services:
York
1x York Pullman
3x DMMS
Doncaster
4 x CAB
2x Ultimate
Leeds
4x J&B
You can find the location of the rail replacement bus stops here: https://www.lner.co.uk/travel-information/rail-replacement-stop-locations/ Please speak to station staff for further assistance.
Compensation/Refunds
If you are delayed by more than 30+ minutes, compared to your scheduled arrival time, you may be entitled to compensation under the Delay Repay scheme. If you’ve booked with another retailer, or did not opt into One-click Delay Repay, you can submit a claim here.
If you purchased your ticket directly with LNER, and opted into One-click Delay Repay, you should receive an email within 48 hours. If you do not receive an email, please contact customers@lner.co.uk
If you chose not to travel as your train was cancelled, please get in touch with the company you purchased your ticket from for a refund. If you purchased your ticket directly with LNER on the website or app, you can claim a refund via your LNER account.
Support Channels
You can now sign up to receive regular travel updates, direct from our Service Delivery Team, via WhatsApp here.
For additional assistance, send us a message using X, Facebook or Instagram.
You can also contact our Customer Solutions Team on 0345 722 5333, between 08.00-22.00 or by using the Live Webchat on our website, between 09.00-17.00.
We’re sorry for the inconvenience caused to your journey today.
East Midlands Railway Intercity timetable
East Midlands Railway Intercity timetable
Last Updated: Tuesday 1 September at 15.30
East Midlands Railway (EMR) is currently operating a reduced Intercity timetable to and from London St Pancras. Customers affected by EMR cancellations as a result of this timetable reduction can use their tickets on alternative EMR services or claim a refund from their original point of purchase if they no longer wish to travel.
To further support EMR customers at this time, tickets for cancelled EMR Intercity services can also be used on LNER trains in Standard Class* from either Doncaster or Grantham to London King’s Cross, in both directions.
For EMR Intercity customers booked to start their journey in Sheffield, tickets will be accepted on Northern and TransPennine Express services to Doncaster if your booked EMR service is cancelled. Customers can then use their EMR ticket on LNER services to London King’s Cross.
Travelling with LNER:
To locate available seating, EMR customers should use the seat reservation display screens inside the train. Seats with a green light marked “Available” are unreserved. Please note, it is possible for LNER customers to book unreserved seats after a train has departed from its origin station. If this occurs, you may be required to find an alternative available seat.
During busy periods, EMR customers may be advised by LNER colleagues to travel on a later, quieter service for a more comfortable journey.
*EMR tickets can only be used in LNER Standard Class. This includes EMR First Class tickets.
For the latest advice and updates from EMR regarding their timetable, please visit their website here.
Today's travel status
Future travel advice
Helping you plan for future journeys.
Long-stay car park closure at York
Long-stay car park closure at York
Major upgrade work as part of the York Station Gateway project means that the long-stay car park is closed until further notice. This is to allow for construction of a new multi-storey car park. Parking for blue badge holders is available in the short-stay car park.
Please allow extra time to reach the station and make alternative arrangements if you are arriving by car.
For other car park locations in the city centre, visit: York.gov.uk/CarParks.
Disrupted journey?
We're here to help if you are affected by delays or cancellations.
Cancelled train?
Cancelled trainIf your LNER train is cancelled, here are your options. Most of the time, you won't need to buy a new ticket or get a refund.
Delay Repay
Delay RepayIf your train was delayed by more than 30 minutes, you may be eligible for compensation that's different to a refund. For example, if you completed your journey, but it was delayed, you would get Delay Repay.
Seat Guarantee
Seat guaranteeIf your reserved seat was not available, and you were unable to find another onboard, you may be eligible for compensation under our Seat Guarantee scheme.
Request a refund
RefundsIf you bought your ticket with LNER or at an LNER-managed station, you can request a refund for cancelled trains if you chose not to travel. If your plans changed but your train is still running, not all tickets are refundable, so we'll help you understand what you can do.
Cancelled train?
Cancelled trainIf your LNER train is cancelled, here are your options. Most of the time, you won't need to buy a new ticket or get a refund.
Delay Repay
Delay RepayIf your train was delayed by more than 30 minutes, you may be eligible for compensation that's different to a refund. For example, if you completed your journey, but it was delayed, you would get Delay Repay.
Seat Guarantee
Seat guaranteeIf your reserved seat was not available, and you were unable to find another onboard, you may be eligible for compensation under our Seat Guarantee scheme.
Request a refund
RefundsIf you bought your ticket with LNER or at an LNER-managed station, you can request a refund for cancelled trains if you chose not to travel. If your plans changed but your train is still running, not all tickets are refundable, so we'll help you understand what you can do.
Customer Pledges
We’re committed to keeping our customers informed at every step of their journey, particularly during disruption. Our Customer Pledges, created by the rail industry, are designed to provide confidence and assurance when travelling by train.
Download LNER app
Our app has all the latest updates you need for a smooth journey.
Stay up to date all in one place with your digital tickets, platform and live journey information. If you need to change your ticket it couldn't be quicker (or easier) in the app! And to top it off you can get £5 free and 2% credit on LNER Advance tickets with LNER Perks.
Travel updates and advice now available via WhatsApp
Get the latest travel updates and helpful advice sent straight to your phone via our new WhatsApp broadcast channel.
Notifications are off by default, so you won’t be disturbed unless you choose to be.
Heading out soon? Just tap the bell icon in the top right corner to turn them on.
You’re always in control - switch notifications on or off whenever it suits you.
It's a one-way channel, so while you won't be able to message us directly, you will still receive helpful notifications to support your journey.
