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We'll keep you updated with the latest travel and service information here.
Disruption due to a person hit by a train earlier today between Retford and Doncaster - Tuesday 05 May
Disruption due to a person hit by a train earlier today between Retford and Doncaster - Tuesday 05 May
Last Updated: 13:20, 05 May
There is major disruption between Retford and Doncaster due to a person being hit by a train earlier today. The affected lines have now reopened following the incident, but train services running across the LNER route may still be delayed, cancelled or altered whilst our services recover.
Please check your entire journey using the planner below before you travel.
We’re sorry for the inconvenience to your travel plans today.
Advice for customers who have not yet started their rail journey:
We strongly advise you to avoid travelling if you can. Trains are running, but there is major disruption, and you may be heavily delayed and/or experience severe overcrowding.
What is our advice?
Have you already begun your journey?
If you are already on board an LNER service affected by this disruption, your Train Manager will keep you updated with information about the incident and the impact on your journey. Our on-board team are working hard to keep you comfortable whilst we get you moving again. If you need any urgent help – onward travel connections / flights, medical needs etc., please speak to a member of the on-train team. Alternatively, please contact our Customer Solutions Team on 03457 225333.
If you are currently waiting at a station, please listen out for station announcements or speak to a member of station staff. If you are unable to complete your journey today and require hotel accommodation, please speak to a member of station staff.
You can use your LNER ticket to travel on the following services at no extra cost:
Avanti West Coast between London Euston and Manchester.
TransPennine Express between Manchester, Leeds and York/Newcastle.
Northern Rail between Carlisle and Newcastle.
East Midlands Railway (EMR) between London St Pancras, Leicester and Sheffield.
CrossCountry between Sheffield, Doncaster/Leeds, York and Newcastle/Edinburgh.
Great Northern and Thameslink between London Kings Cross,Stevenage and Peterborough.
Grand Central between London Kings Cross and York.
ScotRail between Glasgow Central and Edinburgh Waverley.
LUMO between London Kings Cross and Edinburgh.
Please note that other train operators are also likely to be busy.
For information on how you may use the ticket information above to complete your journey, please check this alternative route map here – journey times may be extended.
Refunds/Compensations
If you were delayed getting into your booked destination by 30+ minutes you may be entitled to compensation under our Delay Repay scheme.
If you booked directly with LNER and opted into One Click Delay Repay, you’ll receive an email confirmation of this within 48 hours.
If you haven’t received an email or if you haven’t opted in for One Click Delay Repay/have booked your tickets elsewhere then please fill in a claim form.
Support Channels
For regular up-to-date service information from our Service Delivery Team, please subscribe to our WhatsApp channel.
If you need any additional help in real-time, send us a message on Social Media, using X, Facebook or Instagram or contact our Customer Solutions Team on 0345 722 5333.
We’re sorry for the inconvenience to your journey today.
Today's travel status
Future travel advice
Helping you plan for future journeys.
Long-stay car park closure at York
Long-stay car park closure at York
Major upgrade work as part of the York Station Gateway project means that the long-stay car park is closed until further notice. This is to allow for construction of a new multi-storey car park. Parking for blue badge holders is available in the short-stay car park.
Please allow extra time to reach the station and make alternative arrangements if you are arriving by car.
For other car park locations in the city centre, visit: York.gov.uk/CarParks.
Disrupted journey?
We're here to help if you are affected by delays or cancellations.
Cancelled train?
If your LNER train is cancelled, here are your options. Most of the time, you won't need to buy a new ticket or get a refund.
Cancelled trainDelay Repay
If your train was delayed by more than 30 minutes, you may be eligible for compensation that's different to a refund. For example, if you completed your journey, but it was delayed, you would get Delay Repay.
Delay RepaySeat Guarantee
If your reserved seat was not available, and you were unable to find another onboard, you may be eligible for compensation under our Seat Guarantee scheme.
Seat guaranteeRequest a refund
If you bought your ticket with LNER or at an LNER-managed station, you can request a refund for cancelled trains if you chose not to travel. If your plans changed but your train is still running, not all tickets are refundable, so we'll help you understand what you can do.
Refunds
Cancelled train?
If your LNER train is cancelled, here are your options. Most of the time, you won't need to buy a new ticket or get a refund.
Cancelled trainDelay Repay
If your train was delayed by more than 30 minutes, you may be eligible for compensation that's different to a refund. For example, if you completed your journey, but it was delayed, you would get Delay Repay.
Delay RepaySeat Guarantee
If your reserved seat was not available, and you were unable to find another onboard, you may be eligible for compensation under our Seat Guarantee scheme.
Seat guaranteeRequest a refund
If you bought your ticket with LNER or at an LNER-managed station, you can request a refund for cancelled trains if you chose not to travel. If your plans changed but your train is still running, not all tickets are refundable, so we'll help you understand what you can do.
Refunds
Customer Pledges
We’re committed to keeping our customers informed at every step of their journey, particularly during disruption. Our Customer Pledges, created by the rail industry, are designed to provide confidence and assurance when travelling by train.
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Travel updates and advice now available via WhatsApp
Get the latest travel updates and helpful advice sent straight to your phone via our new WhatsApp broadcast channel.
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Heading out soon? Just tap the bell icon in the top right corner to turn them on.
You’re always in control - switch notifications on or off whenever it suits you.
It's a one-way channel, so while you won't be able to message us directly, you will still receive helpful notifications to support your journey.
