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Latest travel updates
We'll keep you updated with the latest travel and service information here.
Disruption due to a person being hit by a train - 5 November 2026
Disruption due to a person being hit by a train - 5 November 2026
Last updated: 18.26
No further cancellations are planned at this time; services continue to be delayed as the timetable recovers. Ticket acceptance with other operators has now been stood down.
We're sorry to report that a person was hit by a train between Newark North Gate and Grantham earlier today.
As a result, trains are currently disrupted in both directions, as both the northbound and southbound lines were previously blocked. Trains may be delayed, altered or cancelled at short notice across the LNER route.
Due to the volume of late-running trains, and our crews being displaced, trains will be disrupted as we continue to recover our service.
Disruption is now expected until 19.00
Please check your entire journey for any changes and/or delays, using the journey search tool below this update.
What are your options?
If you choose to travel today
If your LNER train has been cancelled, you will be able to use your existing ticket on another LNER service up to 2 hours before or 2 hours after your cancelled service. Please make a new seat reservation here.
You can use your ticket on the following train companies at no extra cost:Avanti West Coastbetween London Euston, Manchester and Glasgow Central/Edinburgh.East Midlands Railway (EMR)between London St Pancras, Leicester and Sheffield.CrossCountrybetween Sheffield, Doncaster/Leeds, York and Newcastle/Edinburgh.TransPennine Expressbetween Leeds, Manchester, York and Newcastle /EdinburghGreatNorthern and Thameslinkbetween London Kings Cross, Stevenage and Peterborough.Grand Centralbetween London Kings Cross and YorkLUMObetween Kings Cross and EdinburghScotrailbetween Edinburgh and Aberdeen
See our alternative route map for guidance on rerouting your journey.
Please be aware other operators' services are also likely to be busy.
If you have a connecting service with another train operator, please contact them directly about your options.
Advice for customers who have already commenced their rail journey
If you are on board an LNER service affected by this disruption, your Train Manager will keep you updated with information about the incident and the impact on your journey today. Our on-board team are working hard to keep you comfortable whilst we get you moving again. If you need any urgent help – onward travel connections / flights, medical needs etc. please speak to a member of the on-train team.
If you are currently waiting at a station, please listen out for station announcements or speak to a member of station staff.
Compensation/Refunds
If you are delayed by more than 30+ minutes, compared to your scheduled arrival time, you may be entitled to compensation under the Delay Repay scheme. If you’ve booked with another retailer, or did not opt into One-click Delay Repay, you can submit a claim here.
If you purchased your ticket directly with LNER, and opted into One-click Delay Repay, you should receive an email within 48 hours. If you do not receive an email, please submit your claim using the web form here.
If you choose not to travel, due to your service being affected by the disruption, you are entitled to full refund. Please contact your original point of purchase or if you booked with LNER this can be done via your LNER account.
Support Channels You can now sign up to receive regular travel updates, direct from our Service Delivery Team, via WhatsApp here. For additional assistance, send us a message using X, Facebook or Instagram. You can also contact our Customer Solutions Team on 0345 722 5333, between 08.00-22.00 or by using the Live Webchat on our website, between 09.00-17.00.
LNER works closely with The Samaritans and The Campaign Against Living Miserably (CALM).
If you or someone close to you has been affected by this incident or any other, there is always someone to talk to. You can contact the Samaritans on 116123 free at any time, on any phone. The CALM Helpline number is 0800 58 58 58, or 0808 802 58 58 in London. You can also visit their website www.thecalmzone.net for confidential Webchat.
We are working with Network Rail to get services moving again as quickly as possible.
We’re sorry for the inconvenience to your journey today.
East Coast Digital Programme upgrades affecting services to and from London King’s Cross on Saturday 28 and Sunday 29 November
East Coast Digital Programme upgrades affecting services to and from London King’s Cross on Saturday 28 and Sunday 29 November
Further upgrade work as part of the East Coast Digital Programme means there will be no direct LNER trains to or from London King’s Cross on Saturday 28 and Sunday 29 November.
On these dates, LNER trains will start and terminate at Peterborough, where rail replacement coaches will operate to and from Bedford for onward connections with Thameslink to London St Pancras. Journey times will be extended and routes to other London stations, especially trains from Sheffield and Chesterfield to London St Pancras with East Midlands Railway, will be busier than usual.
To provide additional capacity and a direct route to and from central London fully by rail while work is carried out, the following LNER services will also be running between Newcastle and Bedford (calling at Durham, Darlington, Northallerton, York and Doncaster) in both directions. These trains also connect with Thameslink services to and from London St Pancras.
Saturday 28 November southbound
08.27 Newcastle to Bedford
10.27 Newcastle to Bedford
Saturday 28 November northbound
12.52 Bedford to Newcastle
14.53 Bedford to Newcastle
Sunday 29 November southbound
10.27 Newcastle to Bedford
Sunday 29 November northbound
14.51 Bedford to Newcastle
For more information about purchasing tickets on these direct services, please see here.
Service of Remembrance travel arrangements: November 2026
Service of Remembrance travel arrangements: November 2026
LNER and other rail operators will be offering complimentary Standard Class travel to serving military personnel and veterans to and from Services of Remembrance across Great Britain.
Travelling to Remembrance Services in London
For those attending the Service of Remembrance at the Cenotaph, free travel is allowed to any London Terminal station on Saturday 7 November or Sunday 8 November and returning from any London Terminal on Sunday 8 November only.
For Bereaved Travel for Remembrance complimentary ticket holders, free travel is allowed to any London Terminal station on Saturday 7 November or Sunday 8 November and returning from any London Terminal on Sunday 8 November only.
Complimentary travel is available for current serving Armed Forces personnel travelling in uniform or carrying a current MOD90 Ministry Defence-issued identity card, and veterans carrying a Veterans Railcard, Veterans Oyster card, MOD issued Veterans ID or other appropriate form of identification.
We recommend making a seat reservation for the service you wish to travel on.
Rest of Great Britain
As in previous years, free return travel to attend a Service of Remembrance outside of London will be offered on Sunday 8 November only. This offer is open to serving military personnel, veterans and Bereaved Travel for Remembrance 2026 complimentary ticket holders.
For further information, please visit the Rail Delivery Group website here.
East Midlands Railway Intercity timetable
East Midlands Railway Intercity timetable
Last Updated: Tuesday 1 September at 15.30
East Midlands Railway (EMR) is currently operating a reduced Intercity timetable to and from London St Pancras. Customers affected by EMR cancellations as a result of this timetable reduction can use their tickets on alternative EMR services or claim a refund from their original point of purchase if they no longer wish to travel.
To further support EMR customers at this time, tickets for cancelled EMR Intercity services can also be used on LNER trains in Standard Class* from either Doncaster or Grantham to London King’s Cross, in both directions.
For EMR Intercity customers booked to start their journey in Sheffield, tickets will be accepted on Northern and TransPennine Express services to Doncaster if your booked EMR service is cancelled. Customers can then use their EMR ticket on LNER services to London King’s Cross.
Travelling with LNER:
To locate available seating, EMR customers should use the seat reservation display screens inside the train. Seats with a green light marked “Available” are unreserved. Please note, it is possible for LNER customers to book unreserved seats after a train has departed from its origin station. If this occurs, you may be required to find an alternative available seat.
During busy periods, EMR customers may be advised by LNER colleagues to travel on a later, quieter service for a more comfortable journey.
*EMR tickets can only be used in LNER Standard Class. This includes EMR First Class tickets.
For the latest advice and updates from EMR regarding their timetable, please visit their website here.
Today's travel status
Future travel advice
Helping you plan for future journeys.
Long-stay car park closure at York
Long-stay car park closure at York
Major upgrade work as part of the York Station Gateway project means that the long-stay car park is closed until further notice. This is to allow for construction of a new multi-storey car park. Parking for blue badge holders is available in the short-stay car park.
Please allow extra time to reach the station and make alternative arrangements if you are arriving by car.
For other car park locations in the city centre, visit: York.gov.uk/CarParks.
Disrupted journey?
We're here to help if you are affected by delays or cancellations.
Cancelled train?
If your LNER train is cancelled, here are your options. Most of the time, you won't need to buy a new ticket or get a refund.
Cancelled trainDelay Repay
If your train was delayed by more than 30 minutes, you may be eligible for compensation that's different to a refund. For example, if you completed your journey, but it was delayed, you would get Delay Repay.
Delay RepaySeat Guarantee
If your reserved seat was not available, and you were unable to find another onboard, you may be eligible for compensation under our Seat Guarantee scheme.
Seat guaranteeRequest a refund
If you bought your ticket with LNER or at an LNER-managed station, you can request a refund for cancelled trains if you chose not to travel. If your plans changed but your train is still running, not all tickets are refundable, so we'll help you understand what you can do.
Refunds
Cancelled train?
If your LNER train is cancelled, here are your options. Most of the time, you won't need to buy a new ticket or get a refund.
Cancelled trainDelay Repay
If your train was delayed by more than 30 minutes, you may be eligible for compensation that's different to a refund. For example, if you completed your journey, but it was delayed, you would get Delay Repay.
Delay RepaySeat Guarantee
If your reserved seat was not available, and you were unable to find another onboard, you may be eligible for compensation under our Seat Guarantee scheme.
Seat guaranteeRequest a refund
If you bought your ticket with LNER or at an LNER-managed station, you can request a refund for cancelled trains if you chose not to travel. If your plans changed but your train is still running, not all tickets are refundable, so we'll help you understand what you can do.
Refunds
Customer Pledges
We’re committed to keeping our customers informed at every step of their journey, particularly during disruption. Our Customer Pledges, created by the rail industry, are designed to provide confidence and assurance when travelling by train.
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Travel updates and advice now available via WhatsApp
Get the latest travel updates and helpful advice sent straight to your phone via our new WhatsApp broadcast channel.
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It's a one-way channel, so while you won't be able to message us directly, you will still receive helpful notifications to support your journey.
