Latest travel updates

Last updated: Thursday 18 June 10:07

RESOLVED: The points failure has been fixed and disruption has ended. Services are no longer affected by this issue.

There is disruption between Doncaster and York due to a points failure just south of York. Both the Northbound and Southbound lines are blocked between these stations while the issue is rectified.

Services may be delayed, cancelled or altered, and disruption is expected until 10.30. We are working with Network Rail to get services moving again as quickly as possible.

Please continue to check your entire journey using the planner below before you travel.

What is our advice?

If you choose to travel today

• If your LNER train has been cancelled, you will be able to use your existing ticket on another LNER service. Please make a new seat reservation here.

You can use your ticket on the following train companies at no extra cost:

• TransPennine Express between Manchester, Leeds and York/Newcastle

• Northern between Carlisle and Newcastle

• CrossCountry between Sheffield, Doncaster/Leeds, York and Newcastle/Edinburgh

Please see this alternative route map to help you reroute your journey around this disruption. Please be aware that other operators’ services are also likely to be busy.

Have you already begun your journey?

• If you are already on board an LNER service affected by this disruption, your Train Manager will keep you updated with information about the incident and the impact on your journey. Our on-board team are working hard to keep you comfortable whilst we get you moving again. If you need any urgent help – onward travel connections / flights, medical needs etc., please speak to a member of the on-train team. Alternatively, please contact our Customer Solutions Team on 03457 225333.

• If you are currently waiting at a station, please listen out for station announcements or speak to a member of station staff. If you are unable to complete your journey today and require hotel accommodation, please speak to a member of station staff.

Refunds and Compensations

• If you were delayed getting into your booked destination by 30+ minutes you may be entitled to compensation under our Delay Repay scheme.

• If you booked directly with LNER and opted into One Click Delay Repay, you’ll receive an email confirmation of this within 48 hours.

• If you haven’t received an email or if you haven’t opted in for One Click Delay Repay/have booked your tickets elsewhere then please fill in a claim form.

If you choose not to travel, you are entitled to a full refund:

• Tickets bought via the LNER website or app can be refunded through your account.

• Tickets purchased elsewhere should be refunded via the original retailer.

Support Channels

• For regular up-to-date service information from our Service Delivery Team, please subscribe to our WhatsApp channel.

• For real-time assistance, send us a message on Social Media, using X, Facebook or Instagram

• You can also reach our Customer Solutions Team on 0345 722 5333.

We’re sorry for the inconvenience to your travel plans today.

High temperatures are expected across parts of the UK, specifically the south east, from Friday 19 June. If you are travelling to or from London King's Cross this weekend, we recommend taking extra precautions to ensure a safe and comfortable journey.

• Carry water with you. You can also find water refill points at most of our stations.

• Wait for your train in the shade or a station waiting room.

• If you feel unwell at the station, please don't board a train. Speak to staff for help. If you start to feel unwell on a train, please speak to the onboard team.

There are no planned changes to our timetable in reaction to the weather. We will continue to update this page should new information become available. However, we recommend checking your journey before you travel, including any connections with other operators.

Due to a short-notice change to our timetable, some customers booked to travel on specific weekday trains between London King’s Cross (and intermediary stations) and Aberdeen, in both directions, may have received an email advising that their train is no longer running.

However, we would like to reassure customers that all trains are still planned to run between London King’s Cross and Aberdeen in both directions and customers who have received these emails will still be able to travel. These services will now operate as direct trains, rather than requiring a change in Edinburgh as previously timetabled.

Updated LNER train services:

The following LNER services will now operate as direct trains between Aberdeen and London King’s Cross via Edinburgh between Monday 22 and Friday 26 June, inclusive. Please note that trains between Monday 15 and Friday 19 June are not impacted by this change. Journey planners are now up to date and showing the latest updated timetables.

• 14.52 Aberdeen to London King’s Cross

• 14.03 London King’s Cross to Aberdeen

Previously, customers would have been required to change trains at Edinburgh. However, we have been able to change this so that these trains will run as direct services.

What do you need to do?

If you still want to travel on your original booked train, you don’t need to do anything. Your original ticket is still valid and you don’t need to make any changes or buy a new ticket. Please travel as originally planned.

In most cases, your original seat reservation will also still be apply. If your seat reservation is not showing as expected on the display screens inside the train, we’d recommend taking an alternative seat which is showing as “Available” with a green light. You can also make a new seat reservation for the same train for free here.

Why did I receive an email if the train is still running?

Some of our email communications are automatically issued when a train is removed or altered in the timetable due to operational reasons.

I’ve already bought a new ticket or claimed a refund when I was told the train was cancelled.

If you’ve amended your ticket or bought a new one and you would still like to travel on your revised service, your original refund request will still be honoured.

If you have requested a refund of the ticket or changed the ticket but want to travel on your original train, you can use your new ticket to travel at the original time. If the tickets you rebooked were more expensive than your original journey, please contact our team via customers@lner.co.uk. Please attach copies of all your tickets with your enquiry.

We apologise for any inconvenience this may cause.