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Travelling with LNER

Experiencing disruption? Check our Live travel updates page to get the latest information for your journey.

Live travel updates

Are you train ready?

Being train ready makes a big difference to everyone’s journey and helps us keep your train running on time. Smarter departers know what to expect and what to do at the station and onboard the train to help us avoid delays.

When getting on the train, don’t slow the flow and be mindful of those boarding behind you and keep moving down the aisle to allow other customers to also get on.

Read more handy tips below so you’re prepared for the smoothest possible journey.

  • The right zone for the best start

    Platform zones at most of our stations tell you where to wait for your coach on the platform, so that you’re in exactly the right spot to board the train and keep it running on time. To find your zone, see the Customer Information Screens, sign up for LNER Assistant alerts or ask a member of the station team.

  • Stow it quick, keep it clear

    Get ready to stow your bags quicky and in the right place, so that there’s space for everyone. Most luggage can be stored overhead or under your seat, meaning you can take your seat promptly and allow other customers to get to theirs.

  • Fold buggies to stay on track

    Doorways, aisles and unfolded buggies don’t mix well. Please collapse prams and buggies before you board to keep things moving. Need a hand? Just ask a member of staff.

  • Book your bike and ride on time

    Boarding with a bike can cause delays if you’re unprepared. You’ll need to reserve a space and check your bike fits our maximum dimensions. Bikes also take longer to board and you need to be in the right part of the platform, so please arrive early and make yourself known.

Let's get you there on time

Whether you're planning your next adventure by train or making last-minute preparations for your journey, we've pulled together some helpful tips for you.

Travel stress-free knowing that you've got everything you need for your journey. From luggage limits and travelling with a bike, to what to expect at our stations and top tips for boarding our trains, there are lots of ways to make your journey that little bit smoother.

Booking and savings

Get more for your money with LNER.

We're lifting back the curtain and showing the best ways to save money and get cheap LNER train tickets, without compromising quality.

  • LNER Perks​

    Join LNER Perks today to get £5 free to spend on LNER journeys and 2% credit for all eligible LNER journeys. Plus, get exclusive discounts and offers from partner businesses.

    Join LNER Perks

  • Railcards​

    Save 1/3 on your journey or 50% for under 18s with a Railcard. Use our Railcard checker to find a Railcard that's right for you.

    Save with a Railcard

  • Cheap ticket alerts​

    Save money when you buy your tickets early. Sign up for ticket alerts to get an email when your chosen dates become available to buy.

    Create a ticket alert

  • Family Singles​

    Buy a Family Single and travel between London and sixteen other cities on one family ticket from just £30.50 for Peterborough to London. Travel with up to 2 adults and 4 children for one great price.

    Family Singles

  • Offers, discounts and competitions​

    Find all of our offers and our latest competitions on our offers page. Don't forget to create an account and sign up for marketing emails or SMS so you never miss out on an opportunity to save.

    Offers and discounts

Tips for travelling with LNER

Knowing what to expect at our stations and onboard our trains makes for a smooth, comfortable, on time journey. Our short travel video covers our top tips, with everything from luggage limits and boarding zones, to getting the latest updates.

Before your journey

Your journey with LNER starts before you get to our station.

We've put together some of our top tips for making your journey with LNER even easier. From booking your ticket, getting to the station, and saving money.

  • Getting ready to travel​

    If you're travelling with us now, check when your next train will be by using our travel updates tab above. If you're looking for live updates for your journey today, go to our live alerts page to learn about what's happening on our route.

    Live alerts and updates

  • Arriving at the station​

    We recommend arriving in plenty of time to find your platform. At most stations, we use platform zones to tell you where the coach is going to stop, so you’re in the correct place. Use the information screens or sign up for LNER Assistant alerts to find which zone you need to wait at. Orange squares on the floor and blue circles on pillars tell you where each zone is. Helping us board the train quickly and safely keeps our trains running on time.

    Download the LNER App

  • Check our luggage policy​

    Sticking to our luggage limits ensures there is space for everyone and helps us to keep the train running on time. You must be able to carry your own luggage, so consider how heavy or large your bags are. We’ll also tell you how and where to store your bags, to make the most of the space onboard.

    You can also send your bags ahead Luggage Buddy, our trusted luggage courier service.

    Luggage policy

  • Travel updates and advice now available via WhatsApp​

    Get travel updates and advice direct to your phone with LNER’s new WhatsApp broadcast channel. Notifications are off by default, but you can turn them on anytime by tapping the bell icon - you're always in control.

    Subscribe now to start receiving updates
  • app demo

    LNER app​

    Live journey updates, simple change of journeys and easy one-click Delay Repay, all in the palm of your hand. Download the updated LNER mobile app for all of this, plus £5 free when you join LNER Perks.

    LNER app

  • First Class upgrades​

    Fancy being fancy? Bid to upgrade your ticket to First Class with SeatFrog and enjoy comfier seats, more legroom, and great First Class dining.

    First Class travel
  • m_d_car-parking

    Car parking​

    Car parking made simple. Most of our car parks have ANPR pay on exit technology, meaning it's easy to park up and get to your train. Check our station pages for specific car park information.

    Car parking

  • Select a seat​

    If you've booked an Advance ticket, you can choose your favourite seat in your account. If you have a flexible ticket or are travelling on a pass or Season ticket, use our seat reservation tool to be reserve a seat.

    Reserve a seat

  • Assisted travel​

    If you have restricted mobility or access needs, we can help you with your journey. You can book your assisted travel, as well as wheelchair spaces and companion seats when booking on our website or mobile app.

    Assisted travel

Interactive station maps

Explore a select number of stations with interactive maps from Goodmaps, to find out where platforms and facilities are.

During your journey

Our tips will make boarding the train and your journey as smooth as can be.

Be prepared to get on your train and know what to expect once you're onboard.

  • Help us keep the train on time

    Some trains may be on the platform for as little as 90 seconds. It’s important that you’re ready to board and we need your help to keep the train running on time. That means finding your boarding zone so you’re in the right place on the platform, using all the doors and storing your luggage correctly. Allow other customers to get off first and if you’re travelling with larger items, consider boarding last.

    When it’s time to leave us, we’ll let you know the next station is approaching. Start making your way towards the doors and if you’re travelling with luggage, allow extra time.

  • Travelling with children​

    Kids love trains and you'll love travelling with them too with these tips for making your journey as smooth as possible, as well as some money-saving tips.

    If you’re travelling with a pushchair or buggy, please collapse this before you board. These should be stored in one of the luggage racks or storage cupboards and should never block the aisles or doors

    Travelling with children

  • Luggage ​

    Our luggage policy is in place to make sure there is enough space for everyone. When you board the train, place small and medium-size bags, including overnight cabin-size suitcases, overhead or under seats. Only large suitcases should go in the racks at the ends of the coaches, as space here is limited, and these must be placed on their sides to make the best use of the space.

    There’s also space between some of the seats and large storage cupboards throughout the train. On our 9 car Azuma trains, these can be found in Coaches B and L.

    Luggage
  • first-class-news

    First Class upgrade onboard​

    Ever get onboard and see empty seats in First Class and wish you could upgrade? Now you can! Just find your Train Manager and ask about our onboard upgrades from £35.

    First Class upgrade onboard

  • Let’s Eat At Your Seat​

    Ever dreamt of food being delivered at the press of a button? Well, Let's Eat At Your Seat is pretty close. Scan the barcode at your seat and your food is just a few taps away.

    Let's Eat At Your Seat

  • Travelling with pets​

    Can you take your pet on the train? We'll answer all of your questions about travelling with your furry companions.

    Travelling with pets

  • Travelling with your bike​

    To travel with a bike you must have a reservation, and it must not exceed our maximum dimensions to ensure it fits in the storage cupboard. Please arrive in plenty of time to find the right boarding zone.

    Travelling with your bike

  • Travel info on the move

    On the train and want to check your live journey information? Look out for the QR code at your seat or under the window, scan it and get live journey information, use Let's Eat At Your Seat or get £5 credit free by joining LNER Perks.

At your destination

We're there to help once you get off our train, too.

There are so many destinations to choose from and so many incredible things to do. That's why we've broken them down for you to help you decide what to go and what to do.

  • Get inspired​

    Still can't decide where to go? Find an array of things to do, hotels to stay at, and places to eat across our route.

    Travel inspiration

  • Discounted attraction tickets by train​

    Get 2FOR1 and other great offers on select attraction tickets when you travel by train. With over 100 attractions in London and more across the country, you're sure to get a saving.

    Discounted attractions

Booking in advance?

Create a ticket alert for your future travel dates, and enjoy travelling with the cheapest tickets.

Train Ticket alert