Travel with confidence
(Travel with confidence)
Our commitment to you
At LNER we're doing everything to help you travel safely. So when you're on your journey, you know that we're here for you, every step of the way.
Keeping you safe on board
There are a number of factors that combine to keep you safe when onboard our trains:
Why do you need to sit in your reserved seat?
We're asking you to sit in your designated seat to keep you and other passengers safe when travelling with LNER.
Our booking system seats people so that they are distanced in accordance with government guidelines or you can select your own distanced seat from our seat map. If you have a flexible ticket (one without a coach and seat number), you must reserve a seat.
If you are travelling as a group or household, we’ll seat you all together. Please stick to government guidelines and only book together if it’s in line with the advice. If not, you’ll need to make separate bookings or individual seat reservations.
It is essential that you sit in your reserved seat and here's why:
- Your seat is distanced from other passengers in accordance with government guidance at time of travel and takes into account other passengers boarding throughout the journey
- Some areas of the train or entire coaches may appear available. These seats may be booked for other passengers boarding at a later station, so we need you to sit in your seat for the whole journey
- Our reservation displays (above the seats on our trains) are not in use. Please sit in your designated seat
- You can make a seat reservation up to five minutes before departure from the station
- Our onboard ventilation system supplies fresh air which is cycled every six minutes. Keeping people distanced reduces the droplet transmission between passengers.