Heatwave travel advice
On Tuesday 19 July, customers were advised not to travel.
Tickets are valid for travel on Wednesday 20, Thursday 21 and Friday 22 July.
Here's your options:
When are your tickets valid?
Your tickets dated for travel on Monday 18 July and Tuesday 19 July are valid for travel on:
- Wednesday 20 July
- Thursday 21 July
- Friday 22 July
To make sure you have a comfortable journey you can book a new seat reservation for free and use your original ticket onboard the train you select.
What to do if your train has been cancelled
If your train was cancelled, your ticket will be valid on Wednesday 20 July, Thursday 21 July and Friday 22 July.
Travelling: Make a seat reservation to travel on an alternative train
No longer travelling: You'll be entitled to a full refund or you can change your ticket to another date.
Refunds if you don't travel
If you choose not to travel, you will be entitled to a full refund.
Advice if you are travelling
If you do travel on Tuesday we highly recommend you bring water and wait in cool areas or in shade when you're at the station.
Our stations also have water refill points available.
If you need assistance or are feeling unwell, please contact a member of our station team.
We are running a reduced timetable on Monday 18 July and Tuesday 19 July.
Use our journey planner to check before you travel.
Download LNER app
Get the best journey experience.
Stay up to date all in one place with your digital tickets, platform and live journey information. If you need to change your ticket it couldn't be quicker (or easier) in the app! And to top it off you can get £5 free and 2% credit on LNER Advance tickets with LNER Perks.
Available to download on iOS and Android.