Coronavirus travel guidance

Yes, you can travel by train. We've put in place safety measures to make it safer and more comfortable to travel. Plus, you can book with confidence with our fee-free refunds and change of journey until 31 December 2021.

For the latest government travel advice in England advice click here. For advice in Scotland click here.

Read the full Coronavirus travel advice

If you feel unwell with any of these symptoms then you should stay at home and isolate for 14 days, avoiding public transport:

• new continuous cough
• a high temperature
• A loss or change in your sense of smell or taste.

You cannot use the train if you have Coronavirus or have been asked to self-isolate.

You can find more information about self-isolating on the NHS website.

We're staying Covid Aware so that you can book and travel with confidence.

We know that travelling on long journeys can be overwhelming. We have:

• Removed admin fees for ticket changes (and refunds for refundable tickets)
• Increased our onboard and station cleaning
• Made it easier to make a seat reservation so you can have the most comfortable journey.

What to expect when travelling

Up until 31 December 2021, if you cancel your booking BEFORE 18:00 the day before travel, you can get a fee-free refund.

If you cancel your ticket AFTER 18:00 the day before travel, an industry-standard £10 admin fee is applied.

If you're a Season Ticket holder click here to find out how to get a refund.

Refunds and change of journey

We are reintroducing ticket checks onboard. Before travelling please ensure you have a valid ticket for the train you are on.

If you've bought a flexible ticket (i.e. Off-Peak or flexible return) and the train you're trying to make a seat reservation for is full, please consider changing your journey time.

• If you're at the station and you don't have a seat reservation you can make one before you board so you have a more comfortable journey
• You can do this five minutes before the train leaves.

Make a seat reservation 

Our station Travel Centres are open. Please check the various opening times here.

Yes, if you require assistance for your journey you can book Passenger Assist when you're booking your ticket with LNER.

Alternatively, you can book assistance here. All assistance requests must be made at least 6 hours before your time of travel. Where your journey takes place in a morning, we recommended booking by 22:00 the day before travel.

Our trains are quieter midweek Monday to Thursday, and avoid busy travel times. Use our tool to check for quieter trains. 

Check for quieter trains

Our station toilets are open for you to wash your hands regularly when travelling.

Each of our trains has toilets with soap, running water and hand dryers so you can travel safely and wash your hands on the go.

Face coverings in England

• Please continue to wear a face covering on our trains and in our stations, unless exempt. Thank you for being considerate of other customers and our colleagues.

Face coverings in Scotland

• Face coverings must be worn onboard all our trains and in stations, unless exempt. It's important you follow this legal requirement, otherwise you could be fined. For exemptions in Scotland click here.

Following changes in government guidance, our customers no longer need to keep their distance from people they don’t live with. However, please be mindful of other customers and employees who may still wish to maintain a level of personal distance from others. 

If you’re booked to travel on an LNER train that has been cancelled or changed, your ticket will be valid for travel on the next available LNER train to your destination.

You can make a new seat reservation for the next train you'd like to travel on. You can do this for free online or in station Travel Centres.

Alternatively, if you choose not to travel, then you will be entitled to a full refund or voucher without any admin fees.