Coronavirus travel guidance

Things might have changed since you last travelled with us - here's what you need to know before you go so you can travel with confidence.

Find the latest government advice on the UK government website and Scotland's government website. Remember if you're not feeling well, don't travel.

View an accessible version of this page 

Last updated: 26 July 2021

Social distancing and face coverings on trains

Let's stay Covid Aware and keep travelling safely.

Social distancing

At busier times you may be sat next to another passenger. In Scotland, the guidance remains to keep physical distance where possible

Face coverings in England

  • Please continue to wear a face covering on our trains and in our stations, unless exempt. Thank you for being considerate of other customers and our colleagues.

Face coverings in Scotland

  • Face coverings must be worn onboard all our trains and in stations, unless exempt. It's important you follow this legal requirement, otherwise you could be fined. For exemptions in Scotland click here.

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Enhanced cleaning and safety

We're continuing to keep our stations and trains as clean and safe as possible for you.

Here's what we're doing to stay Covid Aware:

Useful information

FAQs

Can I travel by train

Can I use a train if I am feeling unwell?

Is it safe to travel on a train?

What can I do if I want to cancel or change my travel plans due to Coronavirus?

Are ticket inspectors still operating onboard train services?

What happens when the train I want to travel on is full?

Will the ticket office be open?

Is Assisted Travel still available?

When is best to travel and how do I avoid busy periods?

Are toilets still open on trains and at stations?

How do I social distance on the train?

What should I do if my train is cancelled?