Coronavirus travel guidance

Things might have changed since you last travelled with us - here's what you need to know before you go!

Find the latest government advice on the UK government website and Scotland's government website. Remember if you're not feeling well, don't travel.

View an accessible version of this page 

Last updated: 27 May 2021

Travel restrictions

Where can you travel in the UK?

We have now moved into Stage three of the UK government's roadmap. This means you can now:

  • Travel between England and Scotland for leisure (however, some local restrictions may be in place, so please check before you travel)
  • Stay in a hotel, B&B or private accommodation with up to two households
  • Sit indoors at restaurants, pubs and bars (although in Scotland, pubs and restaurants must close at 22:30)
  • Visit entertainment venues such as cinemas, visitor attractions, zoos and bowling alleys

View the full roadmap to travel

Enhanced cleaning and safety

We've stepped up the cleaning making our stations and trains as clean and safe as possible for you.

Here's what we're doing to keep you safe when you travel with us:

Travel tips

Our commitment to you when you're ready to travel:

  • Ticket changes and flexibility
  • Peace of mind onboard, with seat guarantee
  • And our price promise means we've always got the best fares and no booking fees, ever!


What to know before you go

  • Check your seat reservation, if your ticket or pass doesn't have a seat reservation simply make one here, at least 5 minutes before you board the train! 
  • Bike reservations: You can now book your bike space when you're buying your ticket on our website! If you haven't booked your bike space yet call 03457 225 333.
  •  Face coverings must be worn onboard our trains and in stations, unless exempt. It's important you follow this one, otherwise you could be fined £200. For exemptions in England click here, and exemptions in Scotland click here

Our full travel guide

At the station

  •  Face coverings must be worn in stations, unless exempt. Otherwise you could be fined £200. For exemptions in England click here, and exemptions in Scotland click here
  • Our toilets are open for you to wash your hands regularly. We are also in the process of installing hand sanitisers at our stations.
  • Our First Class Lounges and waiting rooms are open, however, there will be no complimentary refreshments in our First Class Lounges.
  • If you need help view the Station Travel Centre opening hours. You can pay cash here but we'd prefer if you can use a contactless payments method.
  • And please follow the latest guidance in stations to allow you and other passengers to travel safely.


  •  Face coverings must be worn onboard our trains unless exempt. Otherwise you could be fined £200. For exemptions in England click here, and exemptions in Scotland click here
  • Food and drinks onboard: There is a limited menu onboard. In Standard you can order from the Let's Eat cafe bar once you're onboard the train and we'll bring your tasty treats direct to your seat (card only). In First Class the onboard host will serve you complimentary snacks and drinks.
  • Each of our trains has toilets with soap, running water and hand dryers so you can wash your hands on the go. 

Finding a seat

  • It is important that you sit in your coach and seat number shown on your ticket or reservation confirmation email. These have been socially distanced from other passengers to keep you safe on your journey.

What to expect onboard 

Useful information


Are trains still running?

Can I use a train if I am feeling unwell?

Is it safe to travel on a train?

What can I do if I want to cancel or change my travel plans due to Coronavirus?

Are ticket inspectors still operating onboard train services?

What happens when the train I want to travel on is full?

Can you eat and/or drink on trains?

What should I do if I’m sitting in a carriage with someone who isn’t wearing a face covering?

Why are rail companies asking me to book in advance?

Will the ticket office be open?

Is Assisted Travel still available?

When is best to travel and how do I avoid busy periods?

Are toilets still open on trains and at stations?

Do I need to wear a face covering on the train?

How do I social distance on the train?

What should I do if my train is cancelled?