The latest news & updates from LNER

LNER opens nominations for the customer choice awards

16/09/20

LNER wants to hear from customers as nominations for the LNER Customer Choice Awards 2020 are now open.

Refurbished First Class lounge at Berwick station opens to customers

16/09/20

LNER has officially re-opened its refurbished First Class Lounge at Berwick Station.

New Travel Centre at York Station

09/09/20

London North Eastern Railway (LNER) has officially opened a new Travel Centre at York Station. Offering a much lighter and modern environment the Travel Centre has been relocated from its previous location at the front of the station to a more central position on the main concourse, making better use of the space within the Grade II listed building.

Boost for LNER customers as services return

05/09/20

London North Eastern Railway (LNER) is to introduce a number of extra services to the existing timetable from next week. This will add more than 1,600 seats for customers each weekday compared to the current timetable.

LNER contactless car parking is just the ticket

18/08/20

LNER is introducing a new contactless parking system across the East Coast route, enabling customers to have a contactless journey experience from door to door.

LNER eases Friday peak to assist with social distancing

17/08/20

LNER is easing ticket restrictions on Fridays to spread demand throughout the day, further supporting customers in maintaining social distancing when travelling by train.

A message of condolence from LNER

12/08/20

The thoughts of everyone at LNER are with our industry colleagues at ScotRail and Network Rail Scotland after today’s tragic incident involving a ScotRail service at Carmont, near Stonehaven, which has sadly involved a loss of life.

LNER celebrates Yorkshire Day with new face mask design

31/07/20

LNER is today launching the latest design in a collection of regionally-inspired face masks with a striking blue and white Yorkshire Rose pattern to celebrate Yorkshire Day 2020.

Let's Eat - at your seat! LNER to launch ‘at-seat’ food and drink delivery service onboard

29/07/20

In a first for the UK rail industry, LNER will begin trials of an ‘at-seat’ catering offer onboard trains this August.

LNER LAUNCHES ‘LOCAL GEM’ COMPETITION TO FIND THE BEST DINING SPOTS IN HARROGATE

27/07/20

We are looking for the top places to eat in Harrogate. Nominate your favourite restaurant for the chance to win First Class travel and a fabulous dinner.

Auction offers a chance to bid for a piece of LNER’s history

24/07/20

LNER is offering people the chance to own a piece of LNER history as it auctions off nameplates in aid of charity partner, the Campaign Against Living Miserably (CALM).

LNER celebrates local landmarks with regional face mask designs

16/07/20

LNER has revealed three regionally-inspired face masks which are launching this week for customers to order.

Sunflower lanyards smooth journeys for thousands in first year

06/07/20

LNER has helped thousands of customers enjoy smoother journeys since it became the first UK train company to introduce Sunflower Lanyards.

LNER strengthens customer satisfaction score success

02/07/20

LNER has achieved one of the highest overall scores for a long-distance train company as part of the latest National Rail Passenger Survey results.

Better mobile signal between Newcastle & Edinburgh

04/06/20

London North Eastern Railway (LNER) has announced plans in partnership with mobile phone operator O2 to boost network coverage along a 45-mile stretch of the East Coast route between Newcastle and Edinburgh.

LNER selects startups to help set new standards for rail travel

28/05/20

LNER will be working with five of the most innovative startups around the world to accelerate new projects to improve rail travel in the UK.

LNER to introduce reservation only services

15/05/20

LNER will introduce ‘reservation only’ travel from 11:00 on Monday 18 May 2020 until further notice.

LNER celebrates Azuma first birthday with the chance to name a train

15/05/20

LNER celebrates a full year since the world-class Azuma train launched into passenger service on the LNER route.

LNER to put rail industry at forefront of innovation

04/05/20

LNER is aiming to fast-track digital and tech developments into the rail industry through a groundbreaking new innovation programme called LNER FutureLabs.

LNER reserves’ reach 2000 volunteering hours milestone

01/05/20

LNER workers who are volunteering to support the NHS, emergency services, charities and other organisations during the Coronavirus outbreak have clocked up 2000 hours of service in just a matter of weeks.

‘LNER Reserves’ rally to support communities

15/04/20

LNER has launched ‘LNER Reserves’ enabling its people to volunteer to help the NHS, emergency services, charities and other organisations during the Coronavirus outbreak.

LNER sandwiches shared with charity fighting food hunger

30/03/20

LNER is continuing to support its suppliers and communities during the COVID-19 outbreak by supplying fresh sandwiches that would have been served onboard LNER services to a charity fighting food hunger.

UK women missing out on job opportunities in rail

06/03/20

LNER runs special ‘Flying Scotswoman’ service with all-female crew celebrating opportunities for women in the industry as part of International Women’s Day 2020.

LNER offers stranded Flybe staff and customers free travel

05/03/20

LNER is responding to the collapse of UK based airline Flybe with free travel for stranded staff and customers.

Hull and Peterborough up to bat as Wicketz cricket charity receives funding boost from LNER

20/02/20

Dozens of young people in Hull and Peterborough are gaining new sporting experiences following community cricket sessions organised as part of The Lord’s Taverners Wicketz programme, with support from LNER.

Sustained success for LNER passenger satisfaction

29/01/20

LNER has once again secured one of the highest scores for a long-distance train company as part of the latest National Rail Passenger Survey results revealed today.

LNER bids farewell to the InterCity 125

19/12/19

LNER bids a fond farewell to the iconic InterCity 125 High-Speed Train as it embarks on a special tour for its last journey on the East Coast route.

Boost along the East Coast as extra Azuma services begin

13/12/19

In welcome news for people along the East Coast route, London North Eastern Railway (LNER) is introducing additional services from Sunday 15 December.

Highland Chieftain welcomes Azuma to the clan

10/12/19

London North Eastern Railway (LNER) is celebrating the arrival of Azuma services on its Highland Chieftain route between Inverness and London King’s Cross.

LNER bids farewell to the InterCity125 high speed train

04/12/19

LNER will celebrate more than four decades of service from the iconic InterCity125 High Speed Train (HST) on the East Coast route with a special farewell tour in December.

Harrogate to welcome new LNER Azuma services

03/12/19

LNER is proud to announce the introduction of new Azuma services between Harrogate and London King’s Cross.

Azuma arrives for LNER Aberdeen services

26/11/19

LNER is celebrating the arrival of Azuma services on the East Coast route between Aberdeen and London King’s Cross.

LNER Azuma: Six trains to serve Harrogate

29/10/19

London North Eastern Railway (LNER) will introduce new Azuma services between Harrogate and London King’s Cross from 15 December 2019.

Azuma Services Transform Travel to Lincoln

21/10/19

LNER launches new Azuma services between Lincoln and London King’s Cross.

Free and friendly Wi-Fi

15/10/19

London North Eastern Railway (LNER) onboard and station Wi-Fi has become Friendly Wi-Fi certified.

Pioneering Partnership Reaches £100,000 for Charity

10/10/19

LNER is proud to reveal that combined fundraising activities have resulted in £100,000 being raised for the charity CALM.

LNER Offers Former Thomas Cook Employees 50% Travel Deal

07/10/19

LNER offers special discount to former Thomas Cook employees travelling by train to attend job interviews.

LNER nominated for investing in lifesaving cardiac equipment

04/10/19

LNER is investing more than £100,000 in lifesaving equipment and training for staff to provide greater cardiac support for customers.

AZUMA TO TRANSFORM TRAVEL TO SCOTLAND

27/09/19

London North Eastern Railway (LNER) is pleased to announce that Azuma trains will be introduced into passenger services to and from Glasgow, Aberdeen and Inverness for the first time.

More Trains for UCI Road World Championships in Harrogate

17/09/19

We will run a special Azuma train services between Harrogate and Leeds during the UCI Road World Championships, find out more here.

LNER RUNNING EXTRA TRAINS FOR GREAT NORTH RUN

06/09/19

London North Eastern Railway (LNER) will run an additional six trains to help runners and spectators arrive on Tyneside in good time for the 2019 Great North Run.

LINCOLN LAUNCH DATE SET FOR LNER AZUMA SERVICES

30/08/19

We are proud to announce new Azuma services will be introduced between Lincoln and London King’s Cross from Monday 21 October 2019.

LNER TO TRIAL SIMPLER FARES

29/08/19

We will begin a trial to offer simpler ticketing options for customers booking travel on some LNER routes. Find out which routes we're trialing here.

LNER celebrates summer of Pride

26/08/19

York, Edinburgh, Newcastle and Doncaster are among the locations LNER have been supporting Pride celebrations over the summer months . Plans have included decorating stations in Pride colours and a free pop up glitter bar being available to help visitors and customers add some extra sparkle to the celebrations.

Significant disruption this August bank holiday weekend across LNER route

21/08/19

Customers advised NOT TO TRAVEL on Saturday 24 August and Sunday 25 August. On Monday 26 August there will be a reduced train service, with customers strongly recommended to make seat reservations in advance. Read more here.

LNER to continue accepting Eurail and InterRail passes

08/08/19

LNER will continue to accept tickets booked through the Eurail and Interrail system of pan-European train travel.

Azuma welcomed to the north by legends of the east coast

30/07/19

LNER legends Mallard and Flying Scotsman join Azuma to celebrate the launch of passenger services from 1 August 2019.

LNER funding boost for local communities

08/07/19

London North Eastern Railway (LNER) is inviting customers and communities along its route to apply for the next round of funding available through its Customer and Community Investment Fund (CCIF)

Renewed focus on customers delivers winning scores for LNER

27/06/19

London North Eastern Railway (LNER) have been awarded some of the highest scores for a long-distance train operator in the latest National Rail Passenger Survey (NRPS) results revealed today.

Join the LNER Summer Academy

18/06/19

The LNER Summer Academy is back from Monday 5 to Friday 9 August and is aimed at 16 to 19 year olds who are keen to learn more about the rail industry and develop skills they can take forward into future employment.

Azuma roll-out accelerates to the north east and Scotland

30/05/19

Our world-class Azuma trains will be introduced on the route connecting Edinburgh, the North East of England and London King’s Cross from Thursday 1 August 2019.

Azuma has arrived on the iconic east coast route

15/05/19

Our world-class Azuma trains arrive today (15 May) travelling between London King’s Cross and Leeds. This Azuma train will be the first of 65 new trains to replace our existing fleet of 45 trains which run along the 940 miles of track between Scotland, North East England, Yorkshire, the East Midlands and London.

A new refreshed menu now available onboard our trains

03/05/19

We have introduced a new onboard menu of freshly prepared meals for our First Class customers and a new and improved range of hot dishes from the newly branded Let’s Eat Café Bar.

50% discount for Ryanair customers

11/04/19

Following Ryanair’s reduction in Edinburgh to London flights, we are offering a 50% discount to keep you moving between the two capitals.

Introducing Sunflower lanyards to help customers with hidden disabilities

05/04/19

Sunflower lanyards are now available to customers who may need extra help at our stations or on our trains.

Brand-new Azuma trains are coming

14/03/19

We're delighted to announce our brand-new Azuma trains will be ready for passenger journeys from London King's Cross to Leeds from Wednesday 15 May 2019.

Improvement work at Berwick Station completed

08/03/19

Improvements at the station include a new Costa and Travelines outlet, an original ‘LNER’ drinking water fountain on the platform has been restored and the ticket office has been returned to its original position.

Our customer satisfaction score

29/01/19

Last June LNER took over the running of the East Coast Mainline franchise. Since June we've achieved a customer satisfaction score of 87%.

LNER Social Media Team in award winning finish to the year

09/01/19

Congratulations to our social media team who finished 2018 on a high after picking up multiple industry awards. The team picked up two big awards at the UK Social Media Communications Awards in London.

Over £1,000 raised for CALM in Festive fundraising

01/01/19

LNER staff from across the route were out and about in December wearing their Christmas jumpers and fancy dress outfits in order to raise money for the Campaign Against Living Miserably (CALM).

LNER hosts Christmas Eve dinner for Newcastle homeless

28/12/18

London North Eastern Railway (LNER) and North East Homeless joined forces on Christmas Eve to provide a hot meal for the homeless of Newcastle.

Stirling to London Kings Cross train are being reinstated

05/12/18

We're pleased to announce that the direct Stirling to London train is being reinstated from 9 December, following a temporary suspension of this train over the summer.

New seat finding technology onboard

08/11/18

We all want a seat when we board a train, but if you don't have a reservation how do you bag the best spot onboard? We did some research to find out what the best seat finding tactics are.

LNER and CALM join forces

26/10/18

We are proud to announce our new partnership with the Campaign Against Living Miserably (CALM), looking at the impact of suicide on those working in the rail industry.

Musical delight for customers at Darlington Railway Station

22/08/18

Between platform announcements, customers may hear something a little bit more musical next time they visit Darlington Train Station, after a piano was installed on Platform 4.

£90,000 upgrade for Retford Railway Station

17/08/18

Retford Railway Station is set to receive funding for a £90,000 upgrade, to include new LED lighting, repairs and a new surface for the tunnel footpath.

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