FAQs

I no longer wish to travel. How do I apply for a refund?

If you decide not to travel, some tickets allow you to claim a refund. To find out if your ticket is eligible, check the terms and conditions of the ticket. You can find these by signing in to the My Account section of the website and selecting My Bookings.

There will be a £10 administration fee per transaction. To claim your refund, you’ll need to return your unused ticket within 28 days of expiry.

No refund is available on Advance tickets. If you aren't eligible for a refund, you can still change your booking for a £10 administration fee. Alternative tickets may not be available at the same price as your original ticket.