FAQs

I no longer wish to travel. How do I apply for a refund?

If you decide not to travel, some tickets allow you to claim a refund.

  • Advance tickets are not refundable.
  • Anytime and Off-Peak tickets are refundable. You can follow the steps on our refunds page to apply for a refund for these kinds of tickets. Refunds for Anytime and Off-Peak tickets can be applied for up to 28 days after the date of travel.
  • Season ticket refunds depend on the original length of the Season ticket and how much time is left. You can find out more in the Season ticket section on our refunds page.

More information and claim a refund