FAQs

I no longer wish to travel. How do I apply for a refund?

If you decide not to travel, some tickets allow you to claim a refund.

  • Advance tickets are not usually refundable. However, we understand that sometimes your plans might change. In some circumstances we have removed the £10 admin fee and are able to offer an eVoucher for journeys you're no longer able to make due to Covid restrictions.
  • Anytime and Off-Peak tickets are always refundable. You can follow the steps in the next section to apply for a refund for these kinds of tickets. A £10 admin fee will apply. Refunds for Anytime and Off-Peak tickets can be applied for up to 28 days after the date of travel.
  • Season ticket refunds will apply from the date of the refund application, although an exception will remain for certified sickness as per National Rail Conditions of Travel.

More information and claim a refund