I no longer wish to travel. How do I apply for a refund?
If you decide not to travel, some tickets allow you to claim a refund.
- Advance tickets are not usually refundable. However, we understand that sometimes your plans might change. In some circumstances we have removed the £10 admin fee and are able to offer an eVoucher for journeys you're no longer able to make due to Covid restrictions.
- Anytime and Off-Peak tickets are always refundable. You can follow the steps in the next section to apply for a refund for these kinds of tickets. A £10 admin fee will apply. Refunds for Anytime and Off-Peak tickets can be applied for up to 28 days after the date of travel.
- Season ticket refunds will apply from the date of the refund application, although an exception will remain for certified sickness as per National Rail Conditions of Travel.