If you want to change your Advance ticket
- Purchase a new Advance ticket (this must be for the same two stations as your original ticket)
- If you bought the ticket through the LNER website or mobile app, please fill in this web form and choose "change of journey" as the reason
- Your original ticket will be refunded, which can take up to 28 days to process. An industry-wide £10 admin fee will apply
- We will confirm to you via email that your original ticket has been refunded back to your original payment method. If we are unable to refund back to the original payment method used online, our Customer Service team will arrange a BACS transfer and will contact you via email about this
Please note that Advance tickets are non-refundable unless you have rebooked a new journey from the same starting and end stations.