If you want to change your Advance ticket
If you bought your ticket through the LNER website or LNER Mobile App, changing your Advance ticket is easy.
- Go to My bookings in your LNER account on our website and find the ticket you want to change and click View and Edit
- Click the Amend your journey button
- Use the date and time picker to find a new ticket
- The price shown includes an industry-wide £10 fee plus the difference in price
- Select your new ticket, choose your new seat (or let us choose one for you) and then pay the balance
- You'll be emailed your new booking and it will show in your account on the LNER website and LNER Mobile App.
Please note that Advance tickets are non-refundable except when we cancel your booked train due to disruption.