Claim a refund for a ticket bought on this site

1. Sign in to My Account
2. Click My Bookings
3. Select View against the ticket transaction that you wish to refund
4. Click the Refund button
5. Tell us the reason for the refund request
6. Click Submit request

No refund is available on Advance tickets as per terms and conditions of your ticket (where you must specify the date and time you will travel at the time of purchase).

if you have booked a Peak, Off-Peak or Anytime (not Advance) ticket online with us, apply for a refund only by following these steps:

1. Sign in to My Account
2. Click My Bookings
3. Select View against the ticket transaction that you wish to refund
4. Click the Refund button
5. Tell us the reason for the refund request - selecting Service Disruptions and Cancellations will ensure that the £10 refund fee is waived.
6. Click Submit Request

If you wish to apply for a refund for Advance tickets purchased online with us, please print out and complete our refund form. Then return it and your tickets by post to:

LNER Refunds,

PO BOX 1259,

Crawley,

RH10 0JR

Telephone: 03457 225 111