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Book Assistance for your journey

If you or someone you know has restricted mobility or access needs, let us know as soon as possible and we'll help in any way we can.

Just fill out the form below so we can understand what you need, and our Assisted Travel team will get back to you as soon as possible.

Please let us know at least six hours before travelling if you require assistance. If you are travelling in a morning, please let us know before 22:00 the day before by calling us to on 03457 225 225. Our phone lines are open 08:00 to 22:00. You can also book by visiting one of our Travel centres at our stations.

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1. Your details
2. Journey details
Have you already bought your ticket? *
One way or return Journey? *
Outbound Journey Details
Date of journey *
Return Journey Details
Date return of journey
3. Assistance requirements
At which points of your journey do you need assistance *
Please indicate which of the following best describes your disability or impairment (tick all that apply) *
What type of wheelchair assistance you require. *
Do you agree for your personal and journey data to be gathered and held within the Passenger Assist booking system for two years, and made available to all Train Operating Companies and Network Rail for all your bookings, in order that they can arrange and carry out assistance on your behalf?
From time to time we need to share Passenger Assist data with the rail regulator and their research suppliers to conduct research in order to drive customer journey improvements. Do you agree to be contacted regarding your experience?
4. Please answer this simple question to help us reduce spam
How many days are in a year? *