Upcoming disruption information

Due to industrial action, we are running a reduced timetable.

LNER tickets for this date are available in our journey planner.

Please make sure you check your entire journey before you travel.

Trains are expected to be busy. Make sure you have a seat reservation.

LNER Timetable Saturday 29 July

If you still want to travel

Your existing ticket will be valid on Friday 28 July and up to Tuesday 1 August in the same class of travel, to your original destination. You do not need to rebook if you want to travel during this period. Just make a new seat reservation before you travel.

If you want to travel outside of this period, and you booked through the LNER website or app, when our confirmed timetable is published (approximately one week before the travel date) you can change your booking for free to another date up to 14 days after the date on your original ticket.

You’ll be contacted by email to arrange this.

If your ticket includes a journey on the London Underground, it will not be valid on London Underground services on an alternative date.

If you're travelling beyond Edinburgh be aware we do not have ticket acceptance with ScotRail. Only tickets with ‘LNER & Connections’ on will be valid for travel on ScotRail trains from Edinburgh Waverley or Haymarket. If you need to travel beyond Edinburgh Waverley or Haymarket and your ticket is for LNER only, please follow the steps below to claim a refund and purchase a new ticket using our journey planner which will have LNER and ScotRail journeys in.

Refunds

If either part of your journey is affected by Industrial Action then you are entitled to a full, fee-free refund for your whole journey if you decide not to travel.

Go to our Support page for more information.

If you decide not to travel

That's OK. We offer a fee-free refund if you're booked to travel on a strike day (the admin fee will not be applied). You can request a refund via your LNER account.

Go to our Support page for more information.

If you did not book direct with LNER you can rebook your ticket, or request a refund, through your original point of sale.

This is not a strike day however there are some minor alterations to our timetable due to the impact of Industrial Action the previous day.

LNER tickets for this date are available in our journey planner.

Please make sure you check your entire journey before you travel.

Trains are expected to be busy. Make sure you have a seat reservation.

LNER Timetable Sunday 30 July

The strike that was planned for this day has been cancelled. Unfortunately, due to the late notice of the cancelled strike, we are unable to run our full timetable.

We will still be running to a reduced timetable. Please check before you travel.

Northbound Monday 7 November timetable

Southbound Monday 7 November timetable

Your train is still running as planned

You don't need to do anything, just check our website or app before you travel.

Train changed or cancelled and you still want to travel

If you want to travel on an alternative day, you can use your original ticket to travel on a train:

Between Sunday 6 and Friday 11 November

We recommend making a new seat reservation as trains may be busy. 

If you booked direct with LNER you can also change your booking for free to another date or time and you will be issued new ticket(s). You’ll be contacted by email to arrange this or you can do it in your account once tickets go back on sale.

If you did not book direct with LNER you can rebook your ticket through your original point of sale. You are entitled to a fee-free change of journey.

Claim a refund

You have 28 days, from the date on your ticket to claim a refund.

If you booked direct with LNER:

• And your train is cancelled or changed, and you decide not to travel, you can claim a full fee-free refund for any unused tickets, as well as any return journey, to your original payment method.
• And your train wasn't cancelled or changed you can claim a full refund for any unused Off-Peak or Anytime tickets. If you are not rebooking another journey, there may be a £10 industry standard admin fee. Where the ticket was an Advance ticket this will be paid as an LNER eVoucher valid for 12 months.
• You can request both refund types through your LNER account on our website or App.

If you booked elsewhere please contact your original point of sale.

Refunds and ticket changes

Booked Passenger Assist? 

If you have booked Passenger Assist through LNER, we will be in touch to make new arrangements if your original journey has changed.  If you booked Passenger Assist elsewhere, we advise you to go back to the point of booking. 

Travelling with a connection?

If your journey has two different trains (and possibly different train company connections) you may still be able to travel. Please check with each train company you are using for your journey that all of your connecting trains are still running.

If one of your journeys is delayed, which means you may miss your connection, you can board the next available connecting train (as close to your booked ticket as possible).

If you are delayed when making your connection on an LNER train by 30 minutes or more, you may also be entitled to compensation, find out more here.

The strike planned for the previous and following day has been cancelled.

LNER will run a largely normal timetable on this day. There will be a small impact on some services at the start of the day so customers are advised to check before they travel.

Your train is still running as planned

You don't need to do anything, just check our website or app before you travel.

Train changed or cancelled and you still want to travel

If you want to travel on an alternative day, you can use your original ticket to travel on a train:

Between Monday 7 and Friday 11 November

We recommend making a new seat reservation as trains may be busy. 

If you booked direct with LNER you can also change your booking for free to another date or time and you will be issued new ticket(s). You’ll be contacted by email to arrange this or you can do it in your account once tickets go back on sale.

If you did not book direct with LNER you can rebook your ticket through your original point of sale. You are entitled to a fee-free change of journey.

Claim a refund

You have 28 days, from the date on your ticket to claim a refund.

If you booked direct with LNER:

• And your train is cancelled or changed, and you decide not to travel, you can claim a full fee-free refund for any unused tickets, as well as any return journey, to your original payment method.
• And your train wasn't cancelled or changed you can claim a full refund for any unused Off-Peak or Anytime tickets. If you are not rebooking another journey, there may be a £10 industry standard admin fee. Where the ticket was an Advance ticket this will be paid as an LNER eVoucher valid for 12 months.
• You can request both refund types through your LNER account on our website or App.

If you booked elsewhere please contact your original point of sale.

Refunds and ticket changes

Booked Passenger Assist? 

If you have booked Passenger Assist through LNER, we will be in touch to make new arrangements if your original journey has changed.  If you booked Passenger Assist elsewhere, we advise you to go back to the point of booking. 

Travelling with a connection?

If your journey has two different trains (and possibly different train company connections) you may still be able to travel. Please check with each train company you are using for your journey that all of your connecting trains are still running.

If one of your journeys is delayed, which means you may miss your connection, you can board the next available connecting train (as close to your booked ticket as possible).

If you are delayed when making your connection on an LNER train by 30 minutes or more, you may also be entitled to compensation, find out more here.

Strike action on this day has been cancelled.

LNER will now be running a largely normal timetable on Wednesday 9 November. There will still be a small impact on some services so customers are advised to check before they travel.

Your train is still running as planned

You don't need to do anything, just check our website or app before you travel.

Your train changed or cancelled and you still want to travel

If you want to travel on an alternative day, you can use your original ticket to travel on a train:

Between Monday 7 and Friday 11 November

We recommend making a new seat reservation as trains may be busy. 

If you booked direct with LNER you can also change your booking for free to another date or time and you will be issued new ticket(s). You’ll be contacted by email to arrange this or you can do it in your account once tickets go back on sale.

If you did not book direct with LNER you can rebook your ticket through your original point of sale. You are entitled to a fee-free change of journey.

You originally decided not to travel, claimed a refund and now want to travel again

You should purchase a new ticket at the time and day you want to travel. Unfortunately, refunds that have been requested cannot be cancelled.

Claim a refund

You have 28 days, from the date on your ticket to claim a refund.

If you booked direct with LNER:

• And your train is cancelled or changed, and you decide not to travel, you can claim a full fee-free refund for any unused tickets, as well as any return journey, to your original payment method.
• And your train wasn't cancelled or changed you can claim a full refund for any unused Off-Peak or Anytime tickets. If you are not rebooking another journey, there may be a £10 admin fee. Where the ticket was an Advance ticket this will be paid as an LNER eVoucher valid for 12 months.
• You can request both refund types through your LNER account on our website or App.

If you booked elsewhere please contact your original point of sale.

Refunds and ticket changes

Booked Passenger Assist? 

If you have booked Passenger Assist through LNER, we will be in touch to make new arrangements if your original journey has changed.  If you booked Passenger Assist elsewhere, we advise you to go back to the point of booking. 

Travelling with a connection?

If your journey has two different trains (and possibly different train company connections) you may still be able to travel. Please check with each train company you are using for your journey that all of your connecting trains are still running.

If one of your journeys is delayed, which means you may miss your connection, you can board the next available connecting train (as close to your booked ticket as possible).

If you are delayed when making your connection on an LNER train by 30 minutes or more, you may also be entitled to compensation, find out more here.

The strike planned for this day has been cancelled.

LNER will be running a normal timetable on this day.

Your train is still running as planned

You don't need to do anything, just check our website or app before you travel.

Train changed or cancelled and you still want to travel

If you want to travel on an alternative day, you can use your original ticket to travel on a train:

Friday 7, Saturday 8, Sunday 9, Monday 10 and Tuesday 11

We recommend making a new seat reservation as trains may be busy.

If you booked direct with LNER you can also change your booking for free to another date or time and you will be issued new ticket(s). You’ll be contacted by email to arrange this or you can do it in your account.

If you did not book direct with LNER you can rebook your ticket through your original point of sale. You may be entitled to a fee-free change of journey.

Claim a refund

You have 28 days, from the date on your ticket to claim a refund.

If you booked direct with LNER:

• And your train is cancelled or changed, and you decide not to travel, you can claim a full fee-free refund for any unused tickets, as well as any return journey, to your original payment method.
• And your train wasn't cancelled or changed you can claim a full refund for any unused tickets. Where the ticket was an Advance ticket this will be paid as an LNER eVoucher valid for 12 months.
• You can request both refund types through your LNER account on our website or App.

If you booked elsewhere please contact your original point of sale.

Refunds and ticket changes

Booked Passenger Assist? 

If you have booked Passenger Assist through LNER, we will be in touch to make new arrangements if your original journey has changed.  If you booked Passenger Assist elsewhere, we advise you to go back to the point of booking. 

Travelling with a connection?

If your journey has two different trains (and possibly different train company connections) you may still be able to travel. Please check with each train company you are using for your journey that all of your connecting trains are still running.

If one of your journeys is delayed, which means you may miss your connection, you can board the next available connecting train (as close to your booked ticket as possible).

If you are delayed when making your connection on an LNER train by 30 minutes or more, you may also be entitled to compensation, find out more here.

There will be some changes to our timetable on this day.

View our timetable below or use our Journey planner above for the most up to date information.

Timetable Northbound Monday 12 December 2022

Timetable Southbound Monday 12 December 2022

Your train is still running as planned

You don't need to do anything, just check our website or app before you travel.

Claim a refund

If you booked direct with LNER, your train is still running as planned, but you decide not to travel:

• With an Off-Peak, Super Off-Peak or Anytime: You can claim a refund. A £10 industry standard admin fee will apply. 
• With an Advance ticket: You cannot claim a refund. However, you can change your ticket to a future date. A £10 industry standard admin fee will apply, as well as any difference in fares.

You can request a refund or change of journey through your LNER account on our website or App.

If your train was cancelled or changed by us, you can claim a full refund to your original payment method or change your journey fee-free.

If you booked elsewhere please contact your original point of sale.

Refunds and ticket changes

Your train is changed or cancelled and you still want to travel

If you want to travel on an alternative day and you booked direct with LNER you can also change your booking for free to another date or time up to 14 days after the date on your ticket. You’ll be contacted by email to arrange this or you can do it in your account once tickets go back on sale.

Alternatively, you can use your current ticket to travel the day before your booked journey or up to Tuesday 20 December.

Our trains will be very busy, make a new seat reservation. 

If you did not book direct with LNER you can rebook your ticket through your original point of sale. You are entitled to a fee-free change of journey.

Booked Passenger Assist? 

If you have booked Passenger Assist through LNER, we will be in touch to make new arrangements if your original journey has changed.  If you booked Passenger Assist elsewhere, we advise you to go back to the point of booking. 

Travelling with a connection?

If your journey has two different trains (and possibly different train company connections) you may still be able to travel. Please check with each train company you are using for your journey that all of your connecting trains are still running.

If one of your journeys is delayed, which means you may miss your connection, you can board the next available connecting train (as close to your booked ticket as possible).

If you are delayed when making your connection on an LNER train by 30 minutes or more, you may also be entitled to compensation, find out more here.

We are running a reduced timetable on these days.

View our timetable below or use our Journey planner above for the most up to date information.

Timetable Northbound Tuesday 13, Wednesday 14 and Friday 16 December 2022

Timetable Southbound Tuesday 13, Wednesday 14 and Friday 16 December 2022

Your train is still running as planned

You don't need to do anything, just check our website or app before you travel.

Claim a refund

If you booked direct with LNER and you decide not to travel, you can claim a full fee-free refund for any unused tickets, as well as any return journey, to your original payment method.

You can request a refund through your LNER account on our website or App.

If you booked elsewhere please contact your original point of sale.

Refunds and ticket changes

Your train is changed or cancelled and you still want to travel

If you want to travel on an alternative day and you booked direct with LNER you can also change your booking for free to another date or time up to 14 days after the date on your ticket. You’ll be contacted by email to arrange this or you can do it in your account once tickets go back on sale.

Alternatively, you can use your current ticket to travel the day before your booked journey or up to Tuesday 20 December.

Our trains will be very busy, make a new seat reservation. 

If you did not book direct with LNER you can rebook your ticket through your original point of sale. You are entitled to a fee-free change of journey.

Booked Passenger Assist? 

If you have booked Passenger Assist through LNER, we will be in touch to make new arrangements if your original journey has changed.  If you booked Passenger Assist elsewhere, we advise you to go back to the point of booking. 

Travelling with a connection?

If your journey has two different trains (and possibly different train company connections) you may still be able to travel. Please check with each train company you are using for your journey that all of your connecting trains are still running.

If one of your journeys is delayed, which means you may miss your connection, you can board the next available connecting train (as close to your booked ticket as possible).

If you are delayed when making your connection on an LNER train by 30 minutes or more, you may also be entitled to compensation, find out more here.

We are running a reduced timetable on this day.

View our timetable below or use our Journey planner above for the most up to date information.

Timetable Northbound Thursday 15 December 2022

Timetable Southbound Thursday 15 December 2022

Your train is still running as planned

You don't need to do anything, just check our website or app before you travel.

Claim a refund

If you booked direct with LNER, your train is still running as planned, but you decide not to travel:

• With an Off-Peak, Super Off-Peak or Anytime: You can claim a refund. A £10 industry standard admin fee will apply. 
• With an Advance ticket: You cannot claim a refund. However, you can change your ticket to a future date. A £10 industry standard admin fee will apply, as well as any difference in fares.

You can request a refund or change of journey through your LNER account on our website or App.

If your train was cancelled or changed by us, you can claim a full refund to your original payment method or change your journey fee-free.

If you booked elsewhere please contact your original point of sale.

Refunds and ticket changes

Your train is changed or cancelled and you still want to travel

If you want to travel on an alternative day and you booked direct with LNER you can also change your booking for free to another date or time up to 14 days after the date on your ticket. You’ll be contacted by email to arrange this or you can do it in your account once tickets go back on sale.

Alternatively, you can use your current ticket to travel the day before your booked journey or up to Tuesday 20 December.

Our trains will be very busy, make a new seat reservation. 

If you did not book direct with LNER you can rebook your ticket through your original point of sale. You are entitled to a fee-free change of journey.

Booked Passenger Assist? 

If you have booked Passenger Assist through LNER, we will be in touch to make new arrangements if your original journey has changed.  If you booked Passenger Assist elsewhere, we advise you to go back to the point of booking. 

Travelling with a connection?

If your journey has two different trains (and possibly different train company connections) you may still be able to travel. Please check with each train company you are using for your journey that all of your connecting trains are still running.

If one of your journeys is delayed, which means you may miss your connection, you can board the next available connecting train (as close to your booked ticket as possible).

If you are delayed when making your connection on an LNER train by 30 minutes or more, you may also be entitled to compensation, find out more here.

We are running a reduced timetable on this day due to industrial action.

View our timetable below or use our journey planner above for the most up to date information. Please check your entire journey before you travel and reserve a seat for your journey.

Timetable Northbound Friday 16 December 2022

Timetable Southbound Friday 16 December 2022

Your train is still running as planned

You don't need to do anything, just check our website or app before you travel.

Claim a refund

If you booked direct with LNER and you decide not to travel, you can claim a full fee-free refund for any unused tickets, as well as any return journey, to your original payment method.

You can request a refund through your LNER account on our website or App.

If you booked elsewhere please contact your original point of sale.

Refunds and ticket changes

Your train is changed or cancelled and you still want to travel

If you want to travel on an alternative day and you booked direct with LNER you can also change your booking for free to another date or time up to 14 days after the date on your ticket. You’ll be contacted by email to arrange this or you can do it in your account once tickets go back on sale.

Alternatively, you can use your current ticket to travel the day before your booked journey or up to Tuesday 20 December.

Our trains will be very busy, make a new seat reservation.

If you did not book direct with LNER you can rebook your ticket through your original point of sale. You are entitled to a fee-free change of journey.

Booked Passenger Assist? 

If you have booked Passenger Assist through LNER, we will be in touch to make new arrangements if your original journey has changed.  If you booked Passenger Assist elsewhere, we advise you to go back to the point of booking. 

Travelling with a connection?

If your journey has two different trains (and possibly different train company connections) you may still be able to travel. Please check with each train company you are using for your journey that all of your connecting trains are still running.

If one of your journeys is delayed, which means you may miss your connection, you can board the next available connecting train (as close to your booked ticket as possible).

If you are delayed when making your connection on an LNER train by 30 minutes or more, you may also be entitled to compensation, find out more here.

We are running a reduced timetable on this day due to industrial action.

View our timetable below or use our journey planner above for the most up to date information. Please check your entire journey before you travel and reserve a seat for your journey.

Timetable Northbound Saturday 17 December 2022

Timetable Southbound Saturday 17 December 2022

Your train is still running as planned

You don't need to do anything, just check our website or app before you travel.

Claim a refund

If you booked direct with LNER and you decide not to travel, you can claim a full fee-free refund for any unused tickets, as well as any return journey, to your original payment method.

You can request a refund through your LNER account on our website or App.

If you booked elsewhere please contact your original point of sale.

Refunds and ticket changes

Your train is changed or cancelled and you still want to travel

If you want to travel on an alternative day and you booked direct with LNER you can also change your booking for free to another date or time up to 14 days after the date on your ticket. You’ll be contacted by email to arrange this or you can do it in your account once tickets go back on sale.

Alternatively, you can use your current ticket to travel the day before your booked journey or up to Tuesday 20 December.

Our trains will be very busy, make a new seat reservation. 

If you did not book direct with LNER you can rebook your ticket through your original point of sale. You are entitled to a fee-free change of journey.

Booked Passenger Assist? 

If you have booked Passenger Assist through LNER, we will be in touch to make new arrangements if your original journey has changed.  If you booked Passenger Assist elsewhere, we advise you to go back to the point of booking. 

Travelling with a connection?

If your journey has two different trains (and possibly different train company connections) you may still be able to travel. Please check with each train company you are using for your journey that all of your connecting trains are still running.

If one of your journeys is delayed, which means you may miss your connection, you can board the next available connecting train (as close to your booked ticket as possible).

If you are delayed when making your connection on an LNER train by 30 minutes or more, you may also be entitled to compensation, find out more here.

There will be some minor changes to our timetable on this day.

View our timetable below or use our journey planner above for the most up to date information. Please check your entire journey before you travel and reserve a seat for your journey.

LNER Timetable Northbound Sunday 18 December 2022

LNER Timetable Southbound Sunday 18 December 2022

Your train is still running as planned

You don't need to do anything, just check our website or app before you travel.

Claim a refund

If you booked direct with LNER, your train is still running as planned, but you decide not to travel:

• With an Off-Peak, Super Off-Peak or Anytime: You can claim a refund. A £10 industry standard admin fee will apply. 
• With an Advance ticket: You cannot claim a refund. However, you can change your ticket to a future date. A £10 industry standard admin fee will apply, as well as any difference in fares.

You can request a refund or change of journey through your LNER account on our website or App.

If your train was cancelled or changed by us, you can claim a full refund to your original payment method or change your journey fee-free.

If you booked elsewhere please contact your original point of sale.

Refunds and ticket changes

Your train is changed or cancelled and you still want to travel

If you want to travel on an alternative day and you booked direct with LNER you can also change your booking for free to another date or time up to 14 days after the date on your ticket. You’ll be contacted by email to arrange this or you can do it in your account once tickets go back on sale.

Alternatively, you can use your current ticket to travel the day before your booked journey or up to Tuesday 20 December.

Our trains will be very busy, make a new seat reservation.

If you did not book direct with LNER you can rebook your ticket through your original point of sale. You are entitled to a fee-free change of journey.

Booked Passenger Assist? 

If you have booked Passenger Assist through LNER, we will be in touch to make new arrangements if your original journey has changed.  If you booked Passenger Assist elsewhere, we advise you to go back to the point of booking. 

Travelling with a connection?

If your journey has two different trains (and possibly different train company connections) you may still be able to travel. Please check with each train company you are using for your journey that all of your connecting trains are still running.

If one of your journeys is delayed, which means you may miss your connection, you can board the next available connecting train (as close to your booked ticket as possible).

If you are delayed when making your connection on an LNER train by 30 minutes or more, you may also be entitled to compensation, find out more here.

There is no strike action between Monday 19 and Friday 23 December but our timetable may be affected by planned engineering work. 

There has been a change to the following timetables: 

• The 05.39 from Sunderland to London King's Cross will now start from Newcastle.
• The 20.00 from London King's Cross to Sunderland will now terminate at Newcastle. 

However, there may be some last-minute changes to some trains during this period so please check your entire journey before you travel. Friday 23 December will be extremely busy. Please make a seat reservation.

Your train is still running as planned

You don't need to do anything, just check our website or app before you travel.

Claim a refund

If you booked direct with LNER, your train is still running as planned, but you decide not to travel:

• With an Off-Peak, Super Off-Peak or Anytime: You can claim a refund. A £10 industry standard admin fee will apply. 
• With an Advance ticket: You cannot claim a refund. However, you can change your ticket to a future date. A £10 industry standard admin fee will apply, as well as any difference in fares.

You can request a refund or change of journey through your LNER account on our website or App.

If your train was cancelled or changed by us, you can claim a full refund to your original payment method or change your journey fee-free.

If you booked elsewhere please contact your original point of sale.

Refunds and ticket changes

Your train is changed or cancelled and you still want to travel

If you want to travel on an alternative day and you booked direct with LNER you can also change your booking for free to another date or time up to 7 days after the date on your ticket. You’ll be contacted by email to arrange this or you can do it in your account once tickets go back on sale.

Our trains will be very busy, make a new seat reservation. 

If you did not book direct with LNER you can rebook your ticket through your original point of sale. You are entitled to a fee-free change of journey.

Booked Passenger Assist? 

If you have booked Passenger Assist through LNER, we will be in touch to make new arrangements if your original journey has changed.  If you booked Passenger Assist elsewhere, we advise you to go back to the point of booking. 

Travelling with a connection?

If your journey has two different trains (and possibly different train company connections) you may still be able to travel. Please check with each train company you are using for your journey that all of your connecting trains are still running.

If one of your journeys is delayed, which means you may miss your connection, you can board the next available connecting train (as close to your booked ticket as possible).

If you are delayed when making your connection on an LNER train by 30 minutes or more, you may also be entitled to compensation, find out more here.

Due to the impact of industrial action by trade union members at Network Rail, we will be running an extremely limited timetable.

Our last trains are considerably earlier than usual due to planned engineering work. We expect trains to be very busy.

Due to this, we recommend travelling earlier in the week. Your original ticket for this date will be valid on 21, 22 and 23 December. Please see below for more options. Friday 23 December will also likely be extremely busy. Only travel on this date if necessary.

Tickets for this day are back on sale. If you are travelling, use our journey planner to check your entire journey before you travel and make a seat reservation.

Northbound

Last LNER train from London King's Cross to Leeds: 12:03

Last LNER train from London King's Cross to York: 11:06

Last LNER train from London King's Cross Newcastle and Edinburgh: 11:00

Southbound

Last LNER train from Edinburgh to London King's Cross: 08:00

Last LNER train from York to London King's Cross: 10:32

Last LNER train from Leeds to London King's Cross: 09:45 (Note this time is earlier than previously published due to a cancelled train)

LNER Timetable Northbound Saturday 24 December 2022

LNER Timetable Southbound Saturday 24 December 2022

Your train is still running as planned

You don't need to do anything, just check our website or app before you travel.

Claim a refund

If you booked direct with LNER and you decide not to travel, you can claim a full fee-free refund for any unused tickets, as well as any return journey, to your original payment method.

You can request a refund through your LNER account on our website or App.

If you booked elsewhere please contact your original point of sale.

Refunds and ticket changes

Your train is changed or cancelled and you still want to travel

If you want to travel on an alternative day and you booked direct with LNER you can also change your booking for free to another date or time up to 14 days after the date on your ticket. You’ll be contacted by email to arrange this or you can do it in your account once tickets go back on sale.

Alternatively, you can use your current ticket to travel on 21, 22 and 23 December or up to Thursday 29 December. Thursday 23 December will be extremely busy, so please avoid this day if possible.

Our trains will be very busy, make a new seat reservation. 

If you did not book direct with LNER you can rebook your ticket through your original point of sale. You are entitled to a fee-free change of journey.

Booked Passenger Assist? 

If you have booked Passenger Assist through LNER, we will be in touch to make new arrangements if your original journey has changed.  If you booked Passenger Assist elsewhere, we advise you to go back to the point of booking. 

Travelling with a connection?

If your journey has two different trains (and possibly different train company connections) you may still be able to travel. Please check with each train company you are using for your journey that all of your connecting trains are still running.

If one of your journeys is delayed, which means you may miss your connection, you can board the next available connecting train (as close to your booked ticket as possible).

If you are delayed when making your connection on an LNER train by 30 minutes or more, you may also be entitled to compensation, find out more here.

Please note, as usual, there are no trains running on Sunday 25 December (Christmas day) and no LNER trains on Monday 26 December (Boxing Day).

Due to the impact of industrial action by trade union members at Network Rail, we will be running a reduced timetable and it will start considerably later than normal in the morning.

Our trains will be extremely busy on this day. If your train was cancelled, only travel if necessary and make a seat reservation.

If you travel without a seat reservation, it is likely you will have to stand for the duration of your journey.

Please check your entire journey using our journey planned before you travel and reserve a seat for your journey.

LNER Timetable Northbound Tuesday 27 December 2022

LNER Timetable Southbound Tuesday 27 December 2022

Your train is still running as planned

You don't need to do anything, just check our website or app before you travel.

Claim a refund

If you booked direct with LNER and you decide not to travel, you can claim a full fee-free refund for any unused tickets, as well as any return journey, to your original payment method.

You can request a refund through your LNER account on our website or App.

If you booked elsewhere please contact your original point of sale.

Refunds and ticket changes

Your train is changed or cancelled and you still want to travel

If you want to travel on an alternative day and you booked direct with LNER you can also change your booking for free to another date or time up to 14 days after the date on your ticket. You’ll be contacted by email to arrange this or you can do it in your account once tickets go back on sale.

Alternatively, you can use your current ticket to travel between Friday 23 and Thursday 29 December.

Our trains will be very busy, make a new seat reservation.

If you did not book direct with LNER you can rebook your ticket through your original point of sale. You are entitled to a fee-free change of journey.

Booked Passenger Assist? 

If you have booked Passenger Assist through LNER, we will be in touch to make new arrangements if your original journey has changed.  If you booked Passenger Assist elsewhere, we advise you to go back to the point of booking. 

Travelling with a connection?

If your journey has two different trains (and possibly different train company connections) you may still be able to travel. Please check with each train company you are using for your journey that all of your connecting trains are still running.

If one of your journeys is delayed, which means you may miss your connection, you can board the next available connecting train (as close to your booked ticket as possible).

If you are delayed when making your connection on an LNER train by 30 minutes or more, you may also be entitled to compensation, find out more here.

LNER will run an amended timetable between Wednesday 28 December and Monday 2 January due to the impact of planned engineering work.

Engineering work will be taking place in the York area.

• There'll be an hourly service each way between London King's Cross and Newcastle/Scotland. These trains will travel on a diversionary route and will be unable to call at York.
• In addition, there will be one service each way every two hours between London King's Cross and York and an hourly service each way between Newcastle and Edinburgh Waverley.
• There will be a small number of northbound services from York.
• A rail replacement coach service will operate each way between York, Northallerton and Darlington.

LNER Timetable Wednesday 28 to Friday 30 December 2022

LNER Timetable Saturday 31 December 2022

LNER Timetable Sunday 1 January 2023

Provisional LNER Timetable Northbound Monday 2 January 2023

Provisional LNER Timetable Southbound Monday 2 January 2023

Your train is still running as planned

You don't need to do anything, just check our website or app before you travel.

Claim a refund

If you booked direct with LNER, your train is still running as planned, but you decide not to travel:

• With an Off-Peak, Super Off-Peak or Anytime: You can claim a refund. A £10 industry standard admin fee will apply. 
• With an Advance ticket: You cannot claim a refund. However, you can change your ticket to a future date. A £10 industry standard admin fee will apply, as well as any difference in fares.

You can request a refund or change of journey through your LNER account on our website or App.

If your train was cancelled or changed by us, you can claim a full refund to your original payment method or change your journey fee-free.

If you booked elsewhere please contact your original point of sale.

Refunds and ticket changes

Your train is changed or cancelled and you still want to travel

If you want to travel on an alternative day and you booked direct with LNER you can also change your booking for free to another date or time up to 14 days after the date on your ticket. You’ll be contacted by email to arrange this or you can do it in your account once tickets go back on sale.

Alternatively, you can use your current ticket to travel the day before your booked journey or up to Tuesday 10 January.

Our trains will be very busy, make a new seat reservation.

If you did not book direct with LNER you can rebook your ticket through your original point of sale. You are entitled to a fee-free change of journey.

Booked Passenger Assist? 

If you have booked Passenger Assist through LNER, we will be in touch to make new arrangements if your original journey has changed.  If you booked Passenger Assist elsewhere, we advise you to go back to the point of booking. 

Travelling with a connection?

If your journey has two different trains (and possibly different train company connections) you may still be able to travel. Please check with each train company you are using for your journey that all of your connecting trains are still running.

If one of your journeys is delayed, which means you may miss your connection, you can board the next available connecting train (as close to your booked ticket as possible).

If you are delayed when making your connection on an LNER train by 30 minutes or more, you may also be entitled to compensation, find out more here.

We are running a reduced timetable on these days due to industrial action. Some trains are still running as normal, please check before you travel.

Tickets are back on sale and can be changed through your account. If you are travelling, use our journey planner to check your entire journey before you travel and make a seat reservation.

LNER Timetable Northbound Tuesday 3 and Wednesday 4 January 2023

LNER Timetable Southbound Tuesday 3 and Wednesday 4 January 2023

Your train is still running as planned

You don't need to do anything, just check our website or app before you travel.

Claim a refund

If you booked direct with LNER and you decide not to travel, you can claim a full fee-free refund for any unused tickets, as well as any return journey, to your original payment method.

You can request a refund through your LNER account on our website or App.

If you booked elsewhere please contact your original point of sale.

Refunds and ticket changes

Your train is changed or cancelled and you still want to travel

If you want to travel on an alternative day and you booked direct with LNER you can also change your booking for free to another date or time up to 14 days after the date on your ticket. You’ll be contacted by email to arrange this or you can do it in your account once tickets go back on sale.

Alternatively, you can use your current ticket to travel the day before your booked journey or up to Tuesday 10 January.

Our trains will be very busy, make a new seat reservation.

If you did not book direct with LNER you can rebook your ticket through your original point of sale. You are entitled to a fee-free change of journey.

Booked Passenger Assist? 

If you have booked Passenger Assist through LNER, we will be in touch to make new arrangements if your original journey has changed.  If you booked Passenger Assist elsewhere, we advise you to go back to the point of booking. 

Travelling with a connection?

If your journey has two different trains (and possibly different train company connections) you may still be able to travel. Please check with each train company you are using for your journey that all of your connecting trains are still running.

If one of your journeys is delayed, which means you may miss your connection, you can board the next available connecting train (as close to your booked ticket as possible).

If you are delayed when making your connection on an LNER train by 30 minutes or more, you may also be entitled to compensation, find out more here.

Due to industrial action, we are running an extremely limited timetable. Some trains are still running as normal, please check before you travel. 

Due to a technical error, some journeys for Thursday 5 January are showing as cancelled in customers' accounts when they may still be running.

Tickets are back on sale and can be changed through your account. If you are travelling, use our journey planner to check your entire journey before you travel and make a seat reservation.

LNER Timetable Northbound Thursday 5 January 2023

LNER Timetable Southbound Thursday 5 January 2023

Your train is still running as planned

You don't need to do anything, just check our website or app before you travel.

Claim a refund

If you booked direct with LNER and you decide not to travel, you can claim a full fee-free refund for any unused tickets, as well as any return journey, to your original payment method.

You can request a refund through your LNER account on our website or App.

If you booked elsewhere please contact your original point of sale.

Refunds and ticket changes

Your train is changed or cancelled and you still want to travel

If you want to travel on an alternative day and you booked direct with LNER you can also change your booking for free to another date or time up to 14 days after the date on your ticket. You’ll be contacted by email to arrange this or you can do it in your account once tickets go back on sale.

Alternatively, you can use your current ticket to travel the day before your booked journey or up to Tuesday 10 January.

Our trains will be very busy, make a new seat reservation.

If you did not book direct with LNER you can rebook your ticket through your original point of sale. You are entitled to a fee-free change of journey.

Booked Passenger Assist? 

If you have booked Passenger Assist through LNER, we will be in touch to make new arrangements if your original journey has changed.  If you booked Passenger Assist elsewhere, we advise you to go back to the point of booking. 

Travelling with a connection?

If your journey has two different trains (and possibly different train company connections) you may still be able to travel. Please check with each train company you are using for your journey that all of your connecting trains are still running.

If one of your journeys is delayed, which means you may miss your connection, you can board the next available connecting train (as close to your booked ticket as possible).

If you are delayed when making your connection on an LNER train by 30 minutes or more, you may also be entitled to compensation, find out more here.

Due to industrial action, we will be running a reduced timetable on this day.

Tickets are back on sale and can be changed through your account. If you are travelling, use our journey planner to check your entire journey before you travel and make a seat reservation.

LNER Timetable Northbound Friday 6 January 2023

LNER Timetable Southbound Friday 6 January 2023

Your train is still running as planned

You don't need to do anything, just check our website or app before you travel.

Claim a refund

If you booked direct with LNER and you decide not to travel, you can claim a full fee-free refund for any unused tickets, as well as any return journey, to your original payment method.

You can request a refund through your LNER account on our website or App.

If you booked elsewhere please contact your original point of sale.

Refunds and ticket changes

Your train is changed or cancelled and you still want to travel

If you want to travel on an alternative day and you booked direct with LNER you can also change your booking for free to another date or time up to 14 days after the date on your ticket. You’ll be contacted by email to arrange this or you can do it in your account once tickets go back on sale.

Alternatively, you can use your current ticket to travel the day before your booked journey or up to Tuesday 10 January.

Our trains will be very busy, make a new seat reservation.

If you did not book direct with LNER you can rebook your ticket through your original point of sale. You are entitled to a fee-free change of journey.

Booked Passenger Assist? 

If you have booked Passenger Assist through LNER, we will be in touch to make new arrangements if your original journey has changed.  If you booked Passenger Assist elsewhere, we advise you to go back to the point of booking. 

Travelling with a connection?

If your journey has two different trains (and possibly different train company connections) you may still be able to travel. Please check with each train company you are using for your journey that all of your connecting trains are still running.

If one of your journeys is delayed, which means you may miss your connection, you can board the next available connecting train (as close to your booked ticket as possible).

If you are delayed when making your connection on an LNER train by 30 minutes or more, you may also be entitled to compensation, find out more here.

Due to industrial action and planned engineering work, we are running an reduced timetable. 

Tickets are back on sale and can be changed through your account. If you are travelling, use our journey planner to check your entire journey before you travel and make a seat reservation.

There will be no direct LNER services into and out of London King’s Cross.

• A small number of LNER trains will terminate at Peterborough. Customers traveling to London should join another train service from Peterborough to St. Neots where they will be able to take a rail replacement bus service to Bedford. From there they can board a train to London St. Pancras.
• Journeys will be significantly longer.

LNER Timetable Northbound Saturday 7 January 2023

LNER Timetable Southbound Saturday 7 January 2023

Your train is still running as planned

You don't need to do anything, just check our website or app before you travel.

Claim a refund

If you booked direct with LNER and you decide not to travel, you can claim a full fee-free refund for any unused tickets, as well as any return journey, to your original payment method.

You can request a refund through your LNER account on our website or App.

If you booked elsewhere please contact your original point of sale.

Refunds and ticket changes

Your train is changed or cancelled and you still want to travel

If you want to travel on an alternative day and you booked direct with LNER you can also change your booking for free to another date or time up to 14 days after the date on your ticket. You’ll be contacted by email to arrange this or you can do it in your account once tickets go back on sale.

Alternatively, you can use your current ticket to travel the day before your booked journey or up to Tuesday 10 January.

Our trains will be very busy, make a new seat reservation.

If you did not book direct with LNER you can rebook your ticket through your original point of sale. You are entitled to a fee-free change of journey.

Booked Passenger Assist? 

If you have booked Passenger Assist through LNER, we will be in touch to make new arrangements if your original journey has changed.  If you booked Passenger Assist elsewhere, we advise you to go back to the point of booking. 

Travelling with a connection?

If your journey has two different trains (and possibly different train company connections) you may still be able to travel. Please check with each train company you are using for your journey that all of your connecting trains are still running.

If one of your journeys is delayed, which means you may miss your connection, you can board the next available connecting train (as close to your booked ticket as possible).

If you are delayed when making your connection on an LNER train by 30 minutes or more, you may also be entitled to compensation, find out more here.

This is not a strike day, but our timetable will be impacted by strike action on the previous day as well as planned engineering work.

There will be no direct LNER services into and out of London King’s Cross.

• A small number of LNER trains will terminate at Peterborough. Customers traveling to London should join another train service from Peterborough to St. Neots where they will be able to take a rail replacement bus service to Bedford. From there they can board a train to London St. Pancras. 
• Journeys will be significantly longer.

LNER Timetable Northbound Sunday 8 January 2023

LNER Timetable Southbound Sunday 8 January 2023

Your train is still running as planned

You don't need to do anything, just check our website or app before you travel.

Claim a refund

If you booked direct with LNER, your train is still running as planned, but you decide not to travel:

• With an Off-Peak, Super Off-Peak or Anytime: You can claim a refund. A £10 industry standard admin fee will apply. 
• With an Advance ticket: You cannot claim a refund. However, you can change your ticket to a future date. A £10 industry standard admin fee will apply, as well as any difference in fares.

You can request a refund or change of journey through your LNER account on our website or App.

If your train was cancelled or changed by us, you can claim a full refund to your original payment method or change your journey fee-free.

If you booked elsewhere please contact your original point of sale.

Refunds and ticket changes

Your train is changed or cancelled and you still want to travel

If you want to travel on an alternative day and you booked direct with LNER you can also change your booking for free to another date or time up to 14 days after the date on your ticket. You’ll be contacted by email to arrange this or you can do it in your account once tickets go back on sale.

You can use your current ticket to travel the same day only.

Our trains will be very busy, make a new seat reservation.

If you did not book direct with LNER you can rebook your ticket through your original point of sale. You are entitled to a fee-free change of journey.

Booked Passenger Assist? 

If you have booked Passenger Assist through LNER, we will be in touch to make new arrangements if your original journey has changed.  If you booked Passenger Assist elsewhere, we advise you to go back to the point of booking. 

Travelling with a connection?

If your journey has two different trains (and possibly different train company connections) you may still be able to travel. Please check with each train company you are using for your journey that all of your connecting trains are still running.

If one of your journeys is delayed, which means you may miss your connection, you can board the next available connecting train (as close to your booked ticket as possible).

If you are delayed when making your connection on an LNER train by 30 minutes or more, you may also be entitled to compensation, find out more here.

There is no strike action on Thursday 2 February.

However, there may be some last-minute changes to some trains during this period so please check your entire journey before you travel. Due to the effects of industrial action, your train may be busier than usual. Please make a seat reservation where possible. 

LNER Timetable Thursday 2 February 2023

Your train is still running as planned

You don't need to do anything, just check our website or app before you travel.

Claim a refund

If you booked direct with LNER, your train is still running as planned, but you decide not to travel:

• With an Off-Peak, Super Off-Peak or Anytime: You can claim a refund. A £10 industry standard admin fee will apply. 
• With an Advance ticket: You cannot claim a refund. However, you can change your ticket to a future date. A £10 industry standard admin fee will apply, as well as any difference in fares.

You can request a refund or change of journey through your LNER account on our website or App.

If your train was cancelled or changed by us, you can claim a full refund to your original payment method or change your journey fee-free.

If you booked elsewhere please contact your original point of sale.

Refunds and ticket changes

Your train is changed or cancelled and you still want to travel

If you want to travel on an alternative day and you booked direct with LNER you can also change your booking for free to another date or time up to 7 days after the date on your ticket. You’ll be contacted by email to arrange this or you can do it in your account once tickets go back on sale.

Our trains will be very busy, make a new seat reservation. 

If you did not book direct with LNER you can rebook your ticket through your original point of sale. You are entitled to a fee-free change of journey.

Booked Passenger Assist? 

If you have booked Passenger Assist through LNER, we will be in touch to make new arrangements if your original journey has changed.  If you booked Passenger Assist elsewhere, we advise you to go back to the point of booking. 

Travelling with a connection?

If your journey has two different trains (and possibly different train company connections) you may still be able to travel. Please check with each train company you are using for your journey that all of your connecting trains are still running.

If one of your journeys is delayed, which means you may miss your connection, you can board the next available connecting train (as close to your booked ticket as possible).

If you are delayed when making your connection on an LNER train by 30 minutes or more, you may also be entitled to compensation, find out more here.

There will be a small number of alterations to our timetable towards the end of the day due to the impact of Industrial Action the following day.

Please still check your entire journey before you travel.

LNER Timetable Wednesday 15 March 2023

If your train is still running as planned

You don't need to do anything, just check our website or app before you travel.

Claim a refund

If you booked direct with LNER, your train is still running as planned, but you decide not to travel:

• With an Off-Peak, Super Off-Peak or Anytime: You can claim a refund. A £10 industry standard admin fee will apply. 
• With an Advance ticket: You cannot claim a refund. However, you can change your ticket to a future date. A £10 industry standard admin fee will apply, as well as any difference in fares.

You can request a fee free refund or change of journey through your LNER account on our website or App.

If your train was cancelled or changed by us, you can claim a full refund to your original payment method or change your journey fee-free.

If you booked elsewhere please contact your original point of sale. You may be entitled to a fee free refund of change of journey. 

Refunds and ticket changes

Your train is changed or cancelled and you still want to travel

If you want to travel on an alternative day and you booked direct with LNER you can also change your booking for free to another date or time up to 14 days after the date on your ticket. You’ll be contacted by email to arrange this or you can do it in your account once tickets go back on sale.

Our trains will be very busy, make a new seat reservation. 

If you did not book direct with LNER you can rebook your ticket through your original point of sale. You are entitled to a fee-free change of journey.

Booked Passenger Assist? 

If you have booked Passenger Assist through LNER, we will be in touch to make new arrangements if your original journey has changed.  If you booked Passenger Assist elsewhere, we advise you to go back to the point of booking. 

Travelling with a connection?

If your journey has two different trains (and possibly different train company connections) you may still be able to travel. Please check with each train company you are using for your journey that all of your connecting trains are still running.

If one of your journeys is delayed, which means you may miss your connection, you can board the next available connecting train (as close to your booked ticket as possible).

If you are delayed when making your connection on an LNER train by 30 minutes or more, you may also be entitled to compensation, find out more here.

This is a strike day and as a result we will be running a reduced service.

The timetable for this day has been updated in our journey planner and is now on sale. Please still check your entire journey before you travel. 

LNER Timetable Thursday 16 March 2023

If your train is still running as planned

You don't need to do anything, just check our website or app before you travel.

Trains may be busy so we recommend you make a seat reservation if you don't have one already.

Your train is changed or cancelled and you still want to travel

If you want to travel on an alternative day and you booked direct with LNER you can also change your booking for free to another date or any time up to 14 days after the date on your ticket.

You will have been contacted by email to arrange this or you can do it in your account. Your existing ticket is also valid from 15 March to 21 March inclusive (in the same class of travel, to your original destination). Just make a new seat reservation before you travel.

If you decide not to travel

That's OK. We offer a fee-free refund if you're booked to travel on a strike day (the admin fee will not be applied). You can request a refund via your LNER account.

If you did not book direct with LNER you can rebook your ticket through your original point of sale. You may be entitled to a fee-free refund or change of journey.

Customers with tickets valid to travel across London will either need to use PAYG or purchase a new ticket for the London Underground leg of their journey if travelling on an alternative date.

Booked Passenger Assist? 

If you have booked Passenger Assist through LNER, we will be in touch to make new arrangements if your original journey has changed.  If you booked Passenger Assist elsewhere, we advise you to go back to the point of booking. 

Travelling with a connection?

If your journey has two different trains (and possibly different train company connections) you may still be able to travel. Please check with each train company you are using for your journey that all of your connecting trains are still running.

If one of your journeys is delayed, which means you may miss your connection, you can board the next available connecting train (as close to your booked ticket as possible)

If you are delayed when making your connection on an LNER train by 30 minutes or more, you may also be entitled to compensation, find out more here.

This is not a strike day but there will be a small impact to our timetable due to Industrial Action on the days either side.

Please still check your entire journey before you travel.

LNER Timetable Friday 17 March 2023

If your train is still running as planned

You don't need to do anything, just check our website or app before you travel.

Claim a refund

If you booked direct with LNER, your train is still running as planned, but you decide not to travel:

• With an Off-Peak, Super Off-Peak or Anytime: You can claim a refund. A £10 industry standard admin fee will apply. 
• With an Advance ticket: You cannot claim a refund. However, you can change your ticket to a future date. A £10 industry standard admin fee will apply, as well as any difference in fares.

You can request a refund or change of journey through your LNER account on our website or App.

If your train was cancelled or changed by us, you can claim a full refund to your original payment method or change your journey fee-free.

If you booked elsewhere please contact your original point of sale. You may be entitled to a fee free refund of change of journey. 

Refunds and ticket changes

Your train is changed or cancelled and you still want to travel

If you want to travel on an alternative day and you booked direct with LNER you can also change your booking for free to another date or time up to 14 days after the date on your ticket. You will have been contacted by email to arrange this or you can do it in your account.

Our trains will be very busy, make a new seat reservation. 

If you did not book direct with LNER you can rebook your ticket through your original point of sale. You are entitled to a fee-free change of journey.

Booked Passenger Assist? 

If you have booked Passenger Assist through LNER, we will be in touch to make new arrangements if your original journey has changed.  If you booked Passenger Assist elsewhere, we advise you to go back to the point of booking. 

Travelling with a connection?

If your journey has two different trains (and possibly different train company connections) you may still be able to travel. Please check with each train company you are using for your journey that all of your connecting trains are still running.

If one of your journeys is delayed, which means you may miss your connection, you can board the next available connecting train (as close to your booked ticket as possible).

If you are delayed when making your connection on an LNER train by 30 minutes or more, you may also be entitled to compensation, find out more here.

This is a strike day and as a result we will be running a reduced service.

The timetable for this day has been updated in our journey planner and is now on sale. Please still check your entire journey before you travel. 

LNER Timetable Saturday 18 March 2023

Please note: There will be no trains north of Edinburgh on this day.

If your train is still running as planned

You don't need to do anything, just check our website or app before you travel.

Trains may be busy so we recommend you make a seat reservation if you don't have one already.

Your train is changed or cancelled and you still want to travel

If you want to travel on an alternative day and you booked direct with LNER you can also change your booking for free to another date or any time up to 14 days after the date on your ticket.

You’ll be contacted by email to arrange this or you can do it in your account once tickets go back on sale. Your existing ticket is also valid from 17 March to 21 March inclusive (in the same class of travel, to your original destination). Just make a new seat reservation before you travel.

If you decide not to travel

That's OK. We offer a fee-free refund if you're booked to travel on a strike day (the admin fee will not be applied). You can request a refund via your LNER account.

If you did not book direct with LNER you can rebook your ticket through your original point of sale. You may be entitled to a fee-free refund or change of journey.

Customers with tickets valid to travel across London will either need to use PAYG or purchase a new ticket for the London Underground leg of their journey if travelling on an alternative date.

Booked Passenger Assist? 

If you have booked Passenger Assist through LNER, we will be in touch to make new arrangements if your original journey has changed.  If you booked Passenger Assist elsewhere, we advise you to go back to the point of booking. 

Travelling with a connection?

If your journey has two different trains (and possibly different train company connections) you may still be able to travel. Please check with each train company you are using for your journey that all of your connecting trains are still running.

If one of your journeys is delayed, which means you may miss your connection, you can board the next available connecting train (as close to your booked ticket as possible)

If you are delayed when making your connection on an LNER train by 30 minutes or more, you may also be entitled to compensation, find out more here.

This is not a strike day however there will be some alterations to our timetable at the beginning of the day due to the impact of Industrial Action the previous day. 

Please still check your entire journey before you travel.

LNER Timetable Sunday 19 March 2023

If your train is still running as planned

You don't need to do anything, just check our website or app before you travel.

Claim a refund

If you booked direct with LNER, your train is still running as planned, but you decide not to travel:

• With an Off-Peak, Super Off-Peak or Anytime: You can claim a refund. A £10 industry standard admin fee will apply. 
• With an Advance ticket: You cannot claim a refund. However, you can change your ticket to a future date. A £10 industry standard admin fee will apply, as well as any difference in fares.

You can request a refund or change of journey through your LNER account on our website or App.

If your train was cancelled or changed by us, you can claim a full refund to your original payment method or change your journey fee-free.

If you booked elsewhere please contact your original point of sale. You may be entitled to a fee free refund of change of journey. 

Refunds and ticket changes

Your train is changed or cancelled and you still want to travel

If you want to travel on an alternative day and you booked direct with LNER you can also change your booking for free to another date or time up to 14 days after the date on your ticket. You’ll be contacted by email to arrange this or you can do it in your account once tickets go back on sale.

Our trains will be very busy, make a new seat reservation. 

If you did not book direct with LNER you can rebook your ticket through your original point of sale. You are entitled to a fee-free change of journey.

Booked Passenger Assist? 

If you have booked Passenger Assist through LNER, we will be in touch to make new arrangements if your original journey has changed.  If you booked Passenger Assist elsewhere, we advise you to go back to the point of booking. 

Travelling with a connection?

If your journey has two different trains (and possibly different train company connections) you may still be able to travel. Please check with each train company you are using for your journey that all of your connecting trains are still running.

If one of your journeys is delayed, which means you may miss your connection, you can board the next available connecting train (as close to your booked ticket as possible).

If you are delayed when making your connection on an LNER train by 30 minutes or more, you may also be entitled to compensation, find out more here.

There will be a small number of alterations to our timetable towards the end of the day due to the impact of Industrial Action the following day.

Please still check your entire journey before you travel.

LNER Provisional Timetable Wednesday 29 March 2023

If your train is still running as planned

You don't need to do anything, just check our website or app before you travel.

Claim a refund

If you booked direct with LNER, your train is still running as planned, but you decide not to travel:

• With an Off-Peak, Super Off-Peak or Anytime: You can claim a refund. A £10 industry standard admin fee will apply. 
• With an Advance ticket: You cannot claim a refund. However, you can change your ticket to a future date. A £10 industry standard admin fee will apply, as well as any difference in fares.

You can request a fee free refund or change of journey through your LNER account on our website or App.

If your train was cancelled or changed by us, you can claim a full refund to your original payment method or change your journey fee-free.

If you booked elsewhere please contact your original point of sale. You may be entitled to a fee free refund of change of journey. 

Refunds and ticket changes

Your train is changed or cancelled and you still want to travel

If you want to travel on an alternative day and you booked direct with LNER you can also change your booking for free to another date or time up to 14 days after the date on your ticket. You’ll be contacted by email to arrange this or you can do it in your account once tickets go back on sale.

Our trains will be very busy, make a new seat reservation. 

If you did not book direct with LNER you can rebook your ticket through your original point of sale. You are entitled to a fee-free change of journey.

Booked Passenger Assist? 

If you have booked Passenger Assist through LNER, we will be in touch to make new arrangements if your original journey has changed.  If you booked Passenger Assist elsewhere, we advise you to go back to the point of booking. 

Travelling with a connection?

If your journey has two different trains (and possibly different train company connections) you may still be able to travel. Please check with each train company you are using for your journey that all of your connecting trains are still running.

If one of your journeys is delayed, which means you may miss your connection, you can board the next available connecting train (as close to your booked ticket as possible).

If you are delayed when making your connection on an LNER train by 30 minutes or more, you may also be entitled to compensation, find out more here.

This is a strike day and as a result we will be running a reduced service.

Trains for this day have been taken off sale, we will update this page with more information when it becomes available.

Please still check your entire journey before you travel. 

LNER Provisional Timetable Thursday 30 March 2023

If your train is still running as planned

You don't need to do anything, just check our website or app before you travel.

Your train is changed or cancelled and you still want to travel

If you want to travel on an alternative day and you booked direct with LNER you can also change your booking for free to another date or any time up to 14 days after the date on your ticket.

You’ll be contacted by email to arrange this or you can do it in your account once tickets go back on sale.

If you decide not to travel

That's OK. We offer a fee-free refund if you're booked to travel on a strike day (the admin fee will not be applied). You can request a refund via your LNER account.

If you did not book direct with LNER you can rebook your ticket through your original point of sale. You may be entitled to a fee-free refund or change of journey.

This excludes London Underground services.

Booked Passenger Assist? 

If you have booked Passenger Assist through LNER, we will be in touch to make new arrangements if your original journey has changed.  If you booked Passenger Assist elsewhere, we advise you to go back to the point of booking. 

Travelling with a connection?

If your journey has two different trains (and possibly different train company connections) you may still be able to travel. Please check with each train company you are using for your journey that all of your connecting trains are still running.

If one of your journeys is delayed, which means you may miss your connection, you can board the next available connecting train (as close to your booked ticket as possible).

If you are delayed when making your connection on an LNER train by 30 minutes or more, you may also be entitled to compensation, find out more here.

This is not a strike day but there will be a small impact to our timetable due to Industrial Action on the days either side.

Please still check your entire journey before you travel.

LNER Provisional Timetable Friday 31 March 2023

If your train is still running as planned

You don't need to do anything, just check our website or app before you travel.

Claim a refund

If you booked direct with LNER, your train is still running as planned, but you decide not to travel:

• With an Off-Peak, Super Off-Peak or Anytime: You can claim a refund. A £10 industry standard admin fee will apply. 
• With an Advance ticket: You cannot claim a refund. However, you can change your ticket to a future date. A £10 industry standard admin fee will apply, as well as any difference in fares.

You can request a refund or change of journey through your LNER account on our website or App.

If your train was cancelled or changed by us, you can claim a full refund to your original payment method or change your journey fee-free.

If you booked elsewhere please contact your original point of sale. You may be entitled to a fee free refund of change of journey. 

Refunds and ticket changes

Your train is changed or cancelled and you still want to travel

If you want to travel on an alternative day and you booked direct with LNER you can also change your booking for free to another date or time up to 14 days after the date on your ticket. You will have been contacted by email to arrange this or you can do it in your account.

Our trains will be very busy, make a new seat reservation. 

If you did not book direct with LNER you can rebook your ticket through your original point of sale. You are entitled to a fee-free change of journey.

Booked Passenger Assist? 

If you have booked Passenger Assist through LNER, we will be in touch to make new arrangements if your original journey has changed.  If you booked Passenger Assist elsewhere, we advise you to go back to the point of booking. 

Travelling with a connection?

If your journey has two different trains (and possibly different train company connections) you may still be able to travel. Please check with each train company you are using for your journey that all of your connecting trains are still running.

If one of your journeys is delayed, which means you may miss your connection, you can board the next available connecting train (as close to your booked ticket as possible).

If you are delayed when making your connection on an LNER train by 30 minutes or more, you may also be entitled to compensation, find out more here.

This is a strike day and as a result we will be running a reduced service.

Trains for this day have been taken off sale, we will update this page with more information when it becomes available.

Please still check your entire journey before you travel. 

LNER Provisional Timetable Saturday 1 April 2023

If your train is still running as planned

You don't need to do anything, just check our website or app before you travel.

Your train is changed or cancelled and you still want to travel

If you want to travel on an alternative day and you booked direct with LNER you can also change your booking for free to another date or any time up to 14 days after the date on your ticket.

You’ll be contacted by email to arrange this or you can do it in your account once tickets go back on sale.

If you decide not to travel

That's OK. We offer a fee-free refund if you're booked to travel on a strike day (the admin fee will not be applied). You can request a refund via your LNER account.

If you did not book direct with LNER you can rebook your ticket through your original point of sale. You may be entitled to a fee-free refund or change of journey.

This excludes London Underground services.

Booked Passenger Assist? 

If you have booked Passenger Assist through LNER, we will be in touch to make new arrangements if your original journey has changed.  If you booked Passenger Assist elsewhere, we advise you to go back to the point of booking. 

Travelling with a connection?

If your journey has two different trains (and possibly different train company connections) you may still be able to travel. Please check with each train company you are using for your journey that all of your connecting trains are still running.

If one of your journeys is delayed, which means you may miss your connection, you can board the next available connecting train (as close to your booked ticket as possible).

If you are delayed when making your connection on an LNER train by 30 minutes or more, you may also be entitled to compensation, find out more here.

This is not a strike day however there will be some alterations to our timetable at the beginning of the day due to the impact of Industrial Action the previous day. 

Please still check your entire journey before you travel.

LNER Provisional Timetable Sunday 2 April 2023

If your train is still running as planned

You don't need to do anything, just check our website or app before you travel.

Claim a refund

If you booked direct with LNER, your train is still running as planned, but you decide not to travel:

• With an Off-Peak, Super Off-Peak or Anytime: You can claim a refund. A £10 industry standard admin fee will apply. 
• With an Advance ticket: You cannot claim a refund. However, you can change your ticket to a future date. A £10 industry standard admin fee will apply, as well as any difference in fares.

You can request a refund or change of journey through your LNER account on our website or App.

If your train was cancelled or changed by us, you can claim a full refund to your original payment method or change your journey fee-free.

If you booked elsewhere please contact your original point of sale. You may be entitled to a fee free refund of change of journey. 

Refunds and ticket changes

Your train is changed or cancelled and you still want to travel

If you want to travel on an alternative day and you booked direct with LNER you can also change your booking for free to another date or time up to 14 days after the date on your ticket. You’ll be contacted by email to arrange this or you can do it in your account once tickets go back on sale.

Our trains will be very busy, make a new seat reservation. 

If you did not book direct with LNER you can rebook your ticket through your original point of sale. You are entitled to a fee-free change of journey.

Booked Passenger Assist? 

If you have booked Passenger Assist through LNER, we will be in touch to make new arrangements if your original journey has changed.  If you booked Passenger Assist elsewhere, we advise you to go back to the point of booking. 

Travelling with a connection?

If your journey has two different trains (and possibly different train company connections) you may still be able to travel. Please check with each train company you are using for your journey that all of your connecting trains are still running.

If one of your journeys is delayed, which means you may miss your connection, you can board the next available connecting train (as close to your booked ticket as possible).

If you are delayed when making your connection on an LNER train by 30 minutes or more, you may also be entitled to compensation, find out more here.

Due to Industrial Action, we are running an extremely limited timetable (approximately one train every two hours in either direction).

Timetables are now confirmed and trains are back on sale and visible in journey planners.

There will be limited alternative travel options across the rail network, with many operators running no service at all.

Please check your entire journey before you travel.

LNER Timetable Wednesday 4 October 2023

If you still want to travel

Your existing ticket will be valid on Monday 2 October and up to Friday 6 October in the same class of travel, to your original destination. You do not need to rebook if you want to travel during this period. Just make a new seat reservation before you travel.

If you want to travel outside of this period, and you booked through the LNER website or app, when our confirmed timetable is published (approximately one week before the travel date) you can change your booking for free to another date up to 14 days after the date on your original ticket.

You’ll be contacted by email to arrange this.

If your ticket includes a journey on the London Underground, it will not be valid on London Underground services on an alternative date.

If your train is still running as planned

You don't need to do anything, just check our website or app before you travel.

Refunds

If either part of your journey is affected by Industrial Action then you are entitled to a full, fee-free refund for your whole journey if you decide not to travel.

Go to our Support page for more information.

If you decide not to travel

That's OK. We offer a fee-free refund if you're booked to travel on a strike day (the admin fee will not be applied). You can request a refund via your LNER account.

Go to our Support page for more information.

If you did not book direct with LNER you can rebook your ticket, or request a refund, through your original point of sale.

This is not a strike day however there may be some minor alterations to our timetable due to the impact of Industrial action the previous day.

Timetables are now confirmed and trains are back on sale and visible in journey planners.

Please check your entire journey before you travel.

LNER Timetable Thursday 5 October 2023