LNER Perks

You can join LNER Perks by visiting LNER.co.uk/perks or by downloading our LNER mobile app. You’ll need to sign into your LNER account or create a new one, then click to join LNER Perks.

When you join, the £5 joining credit will automatically be added to your LNER Perks credit balance.

Yes, if you’ve already booked your tickets, you can earn the 2% credit if you join the LNER Perks loyalty scheme within 48 hours of purchasing your tickets. All you need to do is create an LNER account and join LNER Perks.

Yes, you can benefit from LNER Perks if you’re a Season Ticket holder, based on the following:

1. Season Tickets must be purchased through LNER.co.uk (desktop website and mobile website) or the LNER mobile app

2. The Season Tickets meets the following qualifying criteria:

   1. The Season Ticket is a weekly, monthly or annual ticket

   2. The journey covered by the Season Ticket is made between qualifying starting and destination stations and is ‘Route: Any Permitted’. See the eligible routes here

   3. The Season Ticket is a full price adult ticket (excludes Child tickets)

For monthly and annual Season Tickets, earned credit will be apportioned on a monthly basis, see how we do this here.

Yes, if you’re on our trains, you can earn 2% credit. You’ll need to download our LNER mobile app, join LNER Perks and follow the process for importing your ticket, using your barcode or ticket collection reference. You’ll be able import your journey using an eTicket, using your ticket collection reference if you collected at the station, or using the barcode on a paper roll ticket.

You can import tickets provided you meet the following criteria:

• You must be a member of LNER PERKS at the point that ticket is added

• Be valid for travel on a LNER train (whether for the whole journey or just part of it)

• Have a travel date no more than 7 days prior to the date of the ticket being added to LNER PERKS

• Not have been previously added to the scheme

• Not have been sold online through lner.co.uk (desktop website, mobile website) or the LNER mobile app

• Not have been refunded

• You must have made a seat reservation for the ticket at the point of booking

• You must not have previously added more than one other ticket with the same travel date

• You must not have added more than 15 tickets in the last 7 days

• You must not have added tickets with a combined cost of over £1,000 in the last 7 days

All LNER journeys are eligible for the earned credit, whether you’re travelling on LNER for all or part of your journey.

Yes, you can gift your LNER Perks earned credit to friends or family by changing your credit into an eVoucher. You’ll need to have a minimum of £10 earned credit to be able to buy a gift eVoucher with your Perks credit and you can only spend this eVoucher on the LNER mobile App.

See your LNER Perks balance

You can spend your 2% earned credit on LNER Advance train tickets booked directly with LNER.

You can spend your £5 joining credit as part payment for LNER Advance train tickets when booking through LNER against purchases of £5.15 and over.

You cannot donate your £5 joining credit to one of our charity partners, and you cannot use your £5 joining credit to buy a gift eVoucher for friends or family.

You must be a member of LNER Perks to see our exclusive offers. Simply join LNER Perks today and open or download our mobile app, and you’ll see your available offers.

We’re really sorry if you’re not seeing your offers, please check back later and if the problem persists, please contact us here.

If your promo code or QR code isn’t working, please refer to the individual offer terms and conditions which will detail what to do in this instance. These Terms and Conditions can be found in our mobile app, in the offer promotion. If you cannot find what you are looking for, please contact us here.