Can I book assisted travel for my pram?
Unfortunately, we cannot offer assisted travel for help with prams, buggies or pushchairs. However, our station and onboard staff will be happy to help you when and where they can.
Mums and Dads, you deserve a medal. But how about free travel for up to two children under five instead? After all, kids love trains. However, you might have to sit them on your lap if we're busy.
Travelling with older kids? You can save money on travel with the LNER Family Ticket. Up to two adults and four children can travel for one great price.
Alternatively, with a Family and Friends Railcard you can save up to 1/3 on adult fares and up to 60% on most child fares.
We’re very happy for prams to be on our trains. If you are able to, please fold your prams before boarding to prevent delays. These can be stored in the luggage racks at the end of each carriage
If this is not possible, they may be stored in wheelchair spaces that are empty. Please bear in mind, that if a customer requires wheelchair space, you will need to move the pram. Please do not leave your pram unattended in a wheelchair space and do not store other luggage or bags here.
On our new Azuma trains there are baby-changing facilities in every toilet.
On our other trains, you’ll find baby-changing facilities in the toilet compartments in coaches G and L.
Travelling with the family needn’t set your heart racing. We’ve made it our mission to make a journey with us an adventure for you all.
We’ve also got a few tips to make every journey that little bit smoother for everyone.
Life doesn't stop for you while you carry a new life, but we understand that it can add some more requirements to your journey.
A common question we're asked about travelling whilst pregnant is the location of our train toilets. The location of toilets depends on the type of train (whether it is an Azuma or an Electric train) and the number of coaches (5, 9 or 10-coach).
When booking your tickets online, select "Let me choose my seat", click "Reserve" and then "View/edit seat map". Here you'll be able to see the location of the toilets on your train and choose a seat in your preferred location. Please note that there are accessible toilets in the end carriage on all Azumas (A, E, F and M).
Also, on our Azuma and Electric trains, there are priority seats that can be used by those with reduced mobility such as people who use wheelchairs or if you are pregnant.
If you require a priority seat, please contact our Assisted Travel team who can reserve a priority seat for you.