Travelling with children

Unfortunately, we cannot offer assisted travel for help with prams, buggies or pushchairs. However, our station and onboard staff will be happy to help you when and where they can. 

Unfortunately, we cannot heat any baby food products onboard, including bottles. The reason for this is that the equipment that we use onboard is a lot more powerful than what is in your kitchen at home. We are obligated to keep all our customers safe and can only heat products that have been thoroughly tested by our catering team. 

Some stations have baby-changing facilities, but not all. You can check a specific station using our Station Information page.

Our LNER trains have baby-changing facilities in coaches F and L on our electric trains, and in all toilets on our HST diesel trains and on our new Azuma trains. Check our seat maps to see how close your seat is to the onboard baby-changing facilities.

Stations we call at that do not have baby changing facilities:

• Alnmouth
• Blair Atholl
• Bradford Forster Square
• Brough Station
• Carrbridge
• Harrogate
• Horsforth
• Keighley
• Lincoln Central
• Morpeth
• Newtonmore
• Northallerton
• Perth

Up to two children, aged 5 years old and under, can travel free of charge with a fare paying adult. Please bear in mind that as they do not have a ticket, on busy trains they will be expected to sit on your lap. You will need to purchase a childs ticket for any additional children (even if they are under 5).

If your children are aged between 5 and 15 we offer discounted fares which are available here on our website.

If you're travelling as a family, the Family & Friends Railcard offers brilliant value. You'll get a 33% discount on adult fares and a 60% discount on child fares when you all travel together in Standard. Find out more about the Family & Friends Railcard here.

Children should not travel on their own on an LNER train until they are mature enough to understand the risks involved with rail travel. It is the responsibility of the parent or guardian to make this decision.

LNER staff are unable to provide a chaperone service and if we notice a child travelling on their own and we are worried about their safety we will contact the British Transport Police for assistance.

You'll find some helpful guidance for children travelling alone by the British Transport Police here.

While the National Rail Conditions of Travel state that children aged under 5 years old travelling with an accompanying fare-paying passenger can travel free of charge, they're not guaranteed their own seat on busy services. In order to guarantee a seat, we recommend under-5s are included as part of the overall number of people travelling with the LNER Family Return, but the decision is entirely at your discretion.

A family is defined as being between a minimum of 1 adult and 1 child (aged 5-15 years old inclusive) up to a maximum of 2 adults and 4 children (aged 5-15 years old inclusive). The group size must be specified when you buy the ticket. All tickets required for travel must be bought at the same time. By the way, you don’t all need to be related!

Find out more about the LNER Family Return ticket here.