Newcastle
Address
Newcastle-upon-Tyne station
Neville Street
Newcastle-upon-Tyne
Tyne & Wear
NE1 5DL
Neville Street
Newcastle-upon-Tyne
Tyne & Wear
NE1 5DL
Station information
Facilities
Staffing level
Full time
Cash Machines
In the Main Square next to Boots
Baby Changing
Cafe/Bar
Coffee shop Food vending machine Public House/Bar Food outlet (Seating available)
Self-Service Fastticket
Accessibility
Step Free Access
Please note that although this station is classified step-free, the bridge between the platforms is quite steep. Lifts are available using a subway but only to platforms 1-4 and platforms 9-12. Staff are available to assist using the footbridge.
This station is a category B2 station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.
Accessible Ticket Machines
Accessible machine are located on the main concourse
Accessible Booking Office Counter
Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window
Staff Help Available
Opening hours
- Monday - Friday
- 04:00 - 00:15
- Saturday
- 04:00 - 23:30
- Sunday
- 07:00 - 00:15
Assistance meeting point is Customer Information Point in main concourse
Seated Area
Customer Help Points
Customer Information Point on Main Concourse. Open 08:30 till 18:30 Monday to Saturday, 09:30 till 18:30 Sunday
Waiting Room
Opening hours
- Monday - Friday
- 04:00 - 21:00
- Saturday
- 04:00 - 21:00
- Sunday
- 07:00 - 21:00
This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms
Toilets
The toilets are located on Platform 3, Platform 4 and Platform 12. The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platform 3/4.
Wheelchairs Available
Ramp For Train Access
Induction Loop
Impaired Mobility Set Down
Car Parking
Car Parking
Long Stay Car Park (Managed by LNER)
Spaces - 387 (including 13 blue badge)
Charges
Per Hour: N/A
Peak Day (Monday to Friday before 9:30): £17.00
Off-peak (after 9:30 Monday to Friday and anytime Saturday and Sunday): £5.00
Long weekend (from 10:00 on Friday until 14:00 Monday): £12
Weekly: £75.00
Monthly: £277.00
Three Months: £712.00
Six Months: N/A
Annual: £2130.00
Short stay
Spaces - 23 (including 1 Enterprise, 3 rank taxis and 3 blue badge)
Motorcycle Bay - 1
Drop off area for up to 4 cars
Charges
Per Hour - £2.00
Transport
Bus/Travel link
Information to plan your onward journey is available in a printable format here
Taxi Rank
Newcastle is a large station, taxis are available 24/7 from the station taxi rank.
First Class
First Class Lounge
Opening hours
-
Monday - Friday 06:15 - 20:00
Saturday 06:15 - 17:00
Sunday 09:00 - 20:00
Located
South end of Platform 3
Assistance dogs and other well behaved dogs on leads will be permitted in all LNER First Class Lounges
Tickets Accepted
- Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train
- Any First Class Open ticket valid for travel on the LNER route
- LNER First Advance (routed LNER/LNER & connections)
- LNER First Class Reader Offer (routed LNER/LNER & connections)
- LNER Self Print First Class Upgrade voucher (routed LNER/LNER & connections)
- Inclusive Tour Tickets
- Weekend First
Restricted tickets
- All First Class tickets valid only on other train operators, including Caledonian Sleepers
Facilities
Toilets / Meeting rooms, TV, newspapers
Refreshments
Complimentary: tea/coffee/hot chocolate/orange juice/water/ biscuits
Wi-Fi
Yes
Showers
No
Travel centre opening hours
- Monday - Friday
- 05:00 - 21:20
- Saturday
- 05:00 - 21:20
- Sunday
- 07:30 - 21:20
Adjacent to Platform 12