Newcastle
Address
Neville Street
Newcastle-upon-Tyne
Tyne & Wear
NE1 5DL
Station information
Facilities
Staffing level
Cash Machines
Baby Changing
Cafe/Bar
Self-Service Fastticket
Accessibility
Step Free Access
Level/ramp access to all platforms. Underpass with lifts to platforms 3 & 4, access to platforms 5-8 is via a steep ramp.
Accessible Ticket Machines
Accessible machine are located on the main concourse
Accessible Booking Office Counter
Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window
Staff Help Available
Opening hours
- Monday - Friday
- 04:00 - 00:15
- Saturday
- 04:00 - 23:30
- Sunday
- 07:00 - 00:15
Assistance meeting point is Customer Information Point in main concourse
Seated Area
Customer Help Points
Customer Information Point on Main Concourse. Open 08:30 till 18:30 Monday to Saturday, 09:30 till 18:30 Sunday
Waiting Room
Opening hours
- Monday - Friday
- 04:00 - 21:00
- Saturday
- 04:00 - 21:00
- Sunday
- 07:00 - 21:00
Toilets
Wheelchairs Available
Ramp For Train Access
Induction Loop
Impaired Mobility Set Down
Car Parking
Car Parking
Long Stay Car Park
Charges
Off-peak: £7.50
Per Hour: £N/A
Per Day: £17.00
Weekly: £75.00
Monthly: £277.00
Three Months: £712.00
Six Months: £N/A
Annual: £2130.00
For a map of how to get to the car park, please click here.
Short stay
Charges
Off-peak: £N/A
Per Hour: £2.00
Per Day: £N/A
Weekly: £N/A
Monthly: £N/A
Three Months: £N/A
Six Months: £N/A
Annual: £N/A
Transport
Bus/Travel link
Information to plan your onward journey is available in a printable format here
Taxi Rank
Newcastle is a large station, taxis are available 24/7 from the station taxi rank.
First Class
First Class Lounge
Opening hours
- Monday - Friday
- 06:15 - 21:00
- Saturday
- 06:15 - 17:00
- Sunday
- 10:00 - 21:00
Located
South end of Platform 3
Assistance dogs and other well behaved dogs on leads will be permitted in all LNER First Class Lounges
Tickets Accepted
- Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train
- Any First Class Open ticket valid for travel on the LNER route
- LNER First Advance (routed LNER/LNER & connections)
- LNER First Class Reader Offer (routed LNER/LNER & connections)
- LNER Self Print First Class Upgrade voucher (routed LNER/LNER & connections)
- Inclusive Tour Tickets
- Weekend First
Restricted tickets
- All First Class tickets valid only on other train operators, including Caledonian Sleepers
Facilities
Toilets / Meeting rooms, TV, newspapers
Refreshments
Complimentary: tea/coffee/hot chocolate/orange juice/water/ biscuits
Wi-Fi
Yes
Showers
No
Travel centre opening hours
- Monday - Friday
- 05:00 - 21:20
- Saturday
- 05:00 - 21:20
- Sunday
- 07:30 - 21:20
Adjacent to Platform 12