Newcastle

Address

Newcastle-upon-Tyne station
Neville Street
Newcastle-upon-Tyne
Tyne & Wear
NE1 5DL

Station information

Facilities

Staffing level

Full time

Cash Machines

Baby Changing

Cafe/Bar

Coffee shop Food vending machine Public House/Bar Food outlet (Seating available)

Self-Service Fastticket

Accessibility

Step Free Access

Level/ramp access to all platforms. Underpass with lifts to platforms 3 & 4, access to platforms 5-8 is via a steep ramp.

 

Accessible Ticket Machines

Accessible machine are located on the main concourse 

Accessible Booking Office Counter

Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window

Staff Help Available

Opening hours
Monday - Friday
04:00 - 00:15
Saturday
04:00 - 23:30
Sunday
07:00 - 00:15

Assistance meeting point is Customer Information Point in main concourse

Seated Area

Customer Help Points

Customer Information Point on Main Concourse. Open 08:30 till 18:30 Monday to Saturday, 09:30 till 18:30 Sunday

Waiting Room

Opening hours
Monday - Friday
04:00 - 21:00
Saturday
04:00 - 21:00
Sunday
07:00 - 21:00

Toilets

The toilets are located on Platform 3, Platform 4 and Platform 12. The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platform 3/4.

Wheelchairs Available

Ramp For Train Access

Induction Loop

Impaired Mobility Set Down

Car Parking

Car Parking

Long Stay Car Park

Spaces - 454
Charges
Off-peak: £5.00
Per Hour: £N/A
Per Day: £17.00
Weekly: £75.00
Monthly: £277.00
Three Months: £712.00
Six Months: £N/A
Annual: £2130.00

For a map of how to get to the car park, please click here.


Short stay

Spaces - 27
Charges
Off-peak: £N/A
Per Hour: £2.00
Per Day: £N/A
Weekly: £N/A
Monthly: £N/A
Three Months: £N/A
Six Months: £N/A
Annual: £N/A

Transport

Bus/Travel link

Information to plan your onward journey is available in a printable format here

Taxi Rank

Newcastle is a large station, taxis are available 24/7 from the station taxi rank.

First Class

First Class Lounge

Opening hours

Monday - Friday
06:15 - 21:00
Saturday
06:15 - 17:00
Sunday
10:00 - 21:00

 

Located

South end of Platform 3

Assistance dogs and other well behaved dogs on leads will be permitted in all LNER First Class Lounges

Tickets Accepted

  • Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train
  • Any First Class Open ticket valid for travel on the LNER route
  • LNER First Advance (routed LNER/LNER & connections)
  • LNER First Class Reader Offer (routed LNER/LNER & connections)
  • LNER Self Print First Class Upgrade voucher (routed LNER/LNER & connections)
  • Inclusive Tour Tickets
  • Weekend First

Restricted tickets

  • All First Class tickets valid only on other train operators, including Caledonian Sleepers

 

Facilities

Toilets / Meeting rooms, TV, newspapers

Refreshments

Complimentary: tea/coffee/hot chocolate/orange juice/water/ biscuits

Wi-Fi

Yes

Showers

No

Travel centre opening hours

Monday - Friday
05:00 - 21:20
Saturday
05:00 - 21:20
Sunday
07:30 - 21:20

Adjacent to Platform 12

Live departures

* denotes a mandatory field
Live departures

Live arrivals

Live arrivals

Plan your journey to and from Newcastle Station

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