Newcastle-upon-Tyne station
Neville Street
Tyne & Wear

Station information


Staffing level

Full time

Cash Machines

In the Main Square next to Boots

Baby Changing


Coffee shop Food vending machine Public House/Bar Food outlet (Seating available)

Self-Service Fastticket


Step Free Access

Please note that although this station is classified step-free, the bridge between the platforms is quite steep. Lifts are available using a subway but only to platforms 1-4 and platforms 9-12. Staff are available to assist using the footbridge.

This station is a category B2 station according to the Office of Rail and Road station classification system

Accessible Ticket Machines

Accessible machine are located on the main concourse 

Accessible Booking Office Counter

Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window

Staff Help Available

Opening hours
Monday - Friday
04:00 - 00:15
04:00 - 23:30
07:00 - 00:15

Assistance meeting point is Customer Information Point in main concourse

Seated Area

Customer Help Points

Customer Information Point on Main Concourse. Open 08:30 till 18:30 Monday to Saturday, 09:30 till 18:30 Sunday

Waiting Room

Opening hours
Monday - Friday
04:00 - 21:00
04:00 - 21:00
07:00 - 21:00

This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms


The toilets are located on Platform 3, Platform 4 and Platform 12. The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platform 3/4.

Wheelchairs Available

Ramp For Train Access

Induction Loop

Impaired Mobility Set Down

Car Parking

Car Parking

Long Stay Car Park (Managed by LNER)

Spaces - 387 (including 13 blue badge)


Per Hour: N/A
Peak Day (Monday to Friday before 9:30): £17.00
Off-peak (after 9:30 Monday to Friday and anytime Saturday and Sunday): £5.00
Long weekend (from 10:00 on Friday until 14:00 Monday): £12
Weekly: £75.00
Monthly: £277.00
Three Months: £712.00
Six Months: N/A
Annual: £2130.00

Short stay

Spaces - 23 (including 1 Enterprise, 3 rank taxis and 3 blue badge)
Motorcycle Bay - 1
Drop off area for up to 4 cars


Per Hour - £2.00


Bus/Travel link

Information to plan your onward journey is available in a printable format here

Taxi Rank

Newcastle is a large station, taxis are available 24/7 from the station taxi rank.

First Class

First Class Lounge

Opening hours

Monday - Friday 06:15 - 20:00
Saturday 06:15 - 17:00
Sunday 09:00 - 20:00


South end of Platform 3

Assistance dogs and other well behaved dogs on leads will be permitted in all LNER First Class Lounges

Tickets Accepted

  • Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train
  • Any First Class Open ticket valid for travel on the LNER route
  • LNER First Advance (routed LNER/LNER & connections)
  • LNER First Class Reader Offer (routed LNER/LNER & connections)
  • LNER Self Print First Class Upgrade voucher (routed LNER/LNER & connections)
  • Inclusive Tour Tickets
  • Weekend First

Restricted tickets

  • All First Class tickets valid only on other train operators, including Caledonian Sleepers



Toilets / Meeting rooms, TV, newspapers


Complimentary: tea/coffee/hot chocolate/orange juice/water/ biscuits





Travel centre opening hours

Monday - Friday
05:00 - 21:20
05:00 - 21:20
07:30 - 21:20

Adjacent to Platform 12

Live departures

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Live departures

Live arrivals

Live arrivals

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Related FAQs

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