Step Free Access
This station has step free access to all platforms.
This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.
Interchange between the platforms is via a subway. Lift access available to the subway from both platforms. Durham has two RNIB 'Maps for All' - one is located on the southbound side inside the portico as you approach the Travel Centre. The second is located on the northbound side to the left of the waiting room entrance doors beside the taxi rank.
Accessible Ticket Machines
Accessible Booking Office Counter
DDA compliant counter is available during Travel Centre opening times
Staff Help Available
- Monday - Friday
- 24 Hours a Day
- 24 Hours a Day
- 07:00 - 23:59
Customer Help Points
This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms
Waiting Room Platform 1 opening hours
Monday to Saturday - 04:00 - 22:00
Sunday 08:00 - 22:00
Platform 2 opening hours
Monday to Saturday 05:30 - 20:00
Sunday 09:00 - 20:00
Ramp For Train Access
Impaired Mobility Set Down
Station Car Park (Managed by LNER)
Spaces - 358
Per Hour: £2.50
Peak Day (Monday to Friday before 9:30): £14.50
Off-peak (after 9:30 Monday to Friday and anytime Saturday and Sunday): £5.00
Long weekend (from 9:30 on Friday until any time on Monday): £12
Three Months: £575.00
Six Months: £N/A
For a map of how to get to the car park, please click here.
Information to plan your onward journey is available in a printable format here
Durham is a large station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. To book a taxi in advance call 0191 371 2727.
Travel centre opening hours
- 06:00 - 19:30
- 06:00 - 20:00
- 06:00 - 19:00
- 08:00 - 20:00
Four machines on Southbound platform and two Cash/Card machines on Northbound platform.