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Feel Freedom all the way
Meet Eleanor! She loves everything about travelling the East Coast by train - and wants you to, too.
Say hello to Serenza
A new generation of comfort and speed is coming to our customers with the introduction of 10 state-of-the-art intercity trains. Customers will benefit from improved comfort with the development of new and enhanced seat cushions.
Digital screens in each carriage will keep our customers up to date with the latest live journey and safety information. Customers will also be able to stay hydrated on the move with the introduction of five water bottle refill stations throughout the train.
What to expect onboard
We want to give every LNER customer a great onboard experience with us, and these are just a handful of ways that we go about doing that on our Azuma trains.
Standard
StandardOrder food directly to your seat from our Cafe Bar, stick your phone on silent and tiptoe down to the quiet coach, or watch your favourite shows without worrying about running out of battery with a plug at every table. Whatever you're looking for, you'll find it in standard.
First Class
First ClassWith wider seats, USB and power sockets at every seat and, of course, complimentary food and drink served to you, First Class serves you the best travel experience at 125mph.
Standard
StandardOrder food directly to your seat from our Cafe Bar, stick your phone on silent and tiptoe down to the quiet coach, or watch your favourite shows without worrying about running out of battery with a plug at every table. Whatever you're looking for, you'll find it in standard.
First Class
First ClassWith wider seats, USB and power sockets at every seat and, of course, complimentary food and drink served to you, First Class serves you the best travel experience at 125mph.
7cm legroom
You’ll have an extra 7cms of leg room.
Luggage space
More over-head and under-seat luggage space to keep valuables close by.
Never run out of charge
Every seat has its own power socket.
Window blinds
Window blinds are fitted in each carriage.
Seat reservations
There are electronic seat reservations to make it easier to find a free seat.
Comfy seating
Ergonomic seating for your most comfortable journey with us yet.
WiFi
Wi-Fi is now free for everyone on all of our trains, whether you're in Standard or First.
Catering
We serve delish, locally sourced food and drink on all of our trains in Standard and First Class.
7cm legroom
You’ll have an extra 7cms of leg room.
Luggage space
More over-head and under-seat luggage space to keep valuables close by.
Never run out of charge
Every seat has its own power socket.
Window blinds
Window blinds are fitted in each carriage.
Seat reservations
There are electronic seat reservations to make it easier to find a free seat.
Comfy seating
Ergonomic seating for your most comfortable journey with us yet.
WiFi
Wi-Fi is now free for everyone on all of our trains, whether you're in Standard or First.
Catering
We serve delish, locally sourced food and drink on all of our trains in Standard and First Class.
Seat maps
All this is possible on an LNER train
More frequent trains
Where we goWith more trains than ever on our line, you have more options to get where you’re going, everyday. Check out where our East Coast Line goes!
Greener travel
LNER Green guideOur Azuma trains are leading the way when it comes to more sustainable travel. With a lower carbon footprint, you can feel good about where you’re going every time you make a trip.
Get £5 off with Perks
Join LNER PerksWant great deals? Get £5 off when you join our loyalty scheme, LNER Perks, and earn 2% credit with every trip. How’s that for a nice little perk?
Food and drink onboard
Food and drinkGet your fill of delicious hot food, sandwiches, snacks and drinks from our Let's Eat Cafe Bar.
Want it delivered to your seat? We've got that covered too, with Let's Eat At Your Seat ordering. Just scan the QR code at your seat.
More frequent trains
Where we goWith more trains than ever on our line, you have more options to get where you’re going, everyday. Check out where our East Coast Line goes!
Greener travel
LNER Green guideOur Azuma trains are leading the way when it comes to more sustainable travel. With a lower carbon footprint, you can feel good about where you’re going every time you make a trip.
Get £5 off with Perks
Join LNER PerksWant great deals? Get £5 off when you join our loyalty scheme, LNER Perks, and earn 2% credit with every trip. How’s that for a nice little perk?
Food and drink onboard
Food and drinkGet your fill of delicious hot food, sandwiches, snacks and drinks from our Let's Eat Cafe Bar.
Want it delivered to your seat? We've got that covered too, with Let's Eat At Your Seat ordering. Just scan the QR code at your seat.
Helpful links
Tips for travelling with children on trains
Travelling with childrenDid you know you can take 2 children under 5 for free on our trains? Book with LNER and get all the tips and tricks for bringing the kids on your next journey.
Travelling with bikes
Travelling with bikesAll you need to know about travelling with cycles on our trains.
Priority seating
Assisted travelIf you need a wheelchair space or priority seat, we recommend booking your seat by contacting our Assisted travel team.
Luggage allowances on our trains
LuggageSee what kind of luggage you’re allowed to bring on our trains.
Safety and security
Safety and securityTrains, stations, car parks – there’s a lot we look after with the help of CCTV and the British Transport Police.
Tips for travelling with children on trains
Travelling with childrenDid you know you can take 2 children under 5 for free on our trains? Book with LNER and get all the tips and tricks for bringing the kids on your next journey.
Travelling with bikes
Travelling with bikesAll you need to know about travelling with cycles on our trains.
Priority seating
Assisted travelIf you need a wheelchair space or priority seat, we recommend booking your seat by contacting our Assisted travel team.
Luggage allowances on our trains
LuggageSee what kind of luggage you’re allowed to bring on our trains.
Safety and security
Safety and securityTrains, stations, car parks – there’s a lot we look after with the help of CCTV and the British Transport Police.
Go by train and relax!
Pick your train seats
Pick your seatChoose your train seats, including which direction you would like to travel in.
Eat at your seat
Eat at your seatEat warm delicious food brought right to your seat.
Group train travel savings
Group train travel savingsTravel with friends and book together and save 20%.
Park your car at the station
Park your car at the stationGet there hassle free, leave your car at the station and avoid those motorway jams.
Eco-friendly travel
Eco-friendly travelWith 70% less CO2 emissions than travelling by car, trains are the responsible way to travel.
Get £5 free
Join LNER PerksJoin LNER Perks to receive £5 joining credit, plus 2% cashback for every journey.
Pick your train seats
Pick your seatChoose your train seats, including which direction you would like to travel in.
Eat at your seat
Eat at your seatEat warm delicious food brought right to your seat.
Group train travel savings
Group train travel savingsTravel with friends and book together and save 20%.
Park your car at the station
Park your car at the stationGet there hassle free, leave your car at the station and avoid those motorway jams.
Eco-friendly travel
Eco-friendly travelWith 70% less CO2 emissions than travelling by car, trains are the responsible way to travel.
Get £5 free
Join LNER PerksJoin LNER Perks to receive £5 joining credit, plus 2% cashback for every journey.
Azuma trains FAQs
What wheelchair access is available on Azuma?
What wheelchair access is available on Azuma?
At LNER we believe that rail travel should be accessible and enjoyable for everyone, which is why we have made Azuma as accessible as possible. As always, our Passenger Assist team are happy to assist you with planning your journey, and you can see the Azuma seating plans here with wheelchair spaces and accessible toilets clearly marked.
How many coaches are on an Azuma?
How many coaches are on an Azuma?
Depending on the train, destination, and time of journey, there will be between five, nine and 10 coaches.
Where can I put my luggage on an Azuma train?
Where can I put my luggage on an Azuma train?
One of the great benefits of these new trains is that the space under your seat and in the luggage racks above your head is much bigger. This means cabin-bag style cases, rucksacks and handbags can be kept close to you while onboard. Find out more about luggage onboard our trains here.
Can I take my pet on an Azuma train?
Can I take my pet on an Azuma train?
Yes! There’s no change to our pet policy onboard an Azuma train
What happens if my train has no Standard wheelchair spaces?
What happens if my train has no Standard wheelchair spaces?
If there are no Standard wheelchair spaces available on your selected train, our Assisted Travel team will upgrade you to First Class when a First Class wheelchair space is available.
On our 5 and 10 coach Azuma trains, there are no Standard wheelchair spaces, so our Assisted Travel team will reserve your space and/or seat in First Class for no extra charge. When trying to book a wheelchair space or companion seat on these types of trains, it will only offer you a Standard ticket. You do not need to buy a First Class ticket to book your wheelchair space and companion seat.
If you're unsure if your chosen train is a 5 or 10 coach Azuma, please contact our Assisted Travel team who will be happy to support you with this.
Are there priority seats on Azuma?
Are there priority seats on Azuma?
Yes. There are priority seats throughout our Azuma and Mark IV trains. These are usually located towards the end of a coach. You can see these on our Azuma seat map.
Azuma seat mapIf you have reduced mobility or are pregnant and require these priority seats, you can reserve them ahead of your journey by contacting Passenger Assist.
Are boarding ramps required for Azuma trains?
Are boarding ramps required for Azuma trains?
Yes, you will need a member of staff at the station to deploy the ramp for boarding and alighting the train if you need step-free access.
Our new Azuma trains have a ramp that is less steep and more comfortable for anyone going up or down them. Speak to a member of station staff or contact our Assisted Travel team to book assistance if you need step-free access on and off our trains.
Do the Azuma trains have announcements onboard?
Do the Azuma trains have announcements onboard?
Our Azuma trains have both audio and visual announcements on all trains to give you information about the stations the train is stopping at and for the safety information. This is a combination of automatic and manually triggered announcements. Pre-set announcements can be both triggered audibly and visually.
What do seat reservations look like onboard an Azuma train?
What do seat reservations look like onboard an Azuma train?
You can check your ticket (both outward and return) to see if you have a seat reservation. You can check your LNER account online or on the LNER Mobile App if you bought directly from us.
If you can see a coach and seat number, great - you already have a seat reservation!
If you don't have a seat number, getting one is easy. Simply use this form to make a free seat reservation.
How to make a reservation
If you've got a flexible ticket or a Season Ticket you can make a free reservation here
If you need to book assistance when you travel then this will include a reservation. Book Passenger Assistance here.
Do the windows have blinds on an Azuma?
Do the windows have blinds on an Azuma?
Every window on our new trains, in both Standard and First Class, has a blind that can be pulled down.
There are a number of unreserved windowless seats at the end of the coaches, if you prefer to reduce bright light and glare on your journey.
Do the wheelchair spaces have plug sockets on an Azuma train?
Do the wheelchair spaces have plug sockets on an Azuma train?
Yes. All wheelchair spaces have a plug socket to charge your mobile devices and in First Class coaches there will also be USB ports.
What bike storage is there on an Azuma train?
What bike storage is there on an Azuma train?
There’s plenty of bike storage on our new trains. Bike storage is located in the following places depending on which type of Azuma train you board, don't worry your bike reservation will tell you which coach to go to.
5-coach Azuma: Two spaces in Coach K or D
9-coach Azuma: Four spaces in Coach K
10-coach Azuma: Two spaces in Coach K and two spaces in Coach D
Find out how to reserve a bike space here or view the Azuma seat maps here.
What is an Azuma train?
What is an Azuma train?
Our Azuma trains were rolled out throughout 2019 across the East Coast mainline. Built using Japanese bullet train technology, they deliver smoother, quieter journeys and better value journeys.
This was part of the biggest revolution that the East Coast mainline has seen for more than thirty years.
How fast does an LNER train go?
How fast does an LNER train go?
Azuma trains can reach speeds of up to 125 miles an hour. Not only will your journey be more comfortable and smoother, it will be quicker. Yes, Azuma accelerates out of stations faster than any of our other trains. We love it and think you will too.
About our 10-coach Azuma train
About our 10-coach Azuma train
You won't be able to walk from one end of the train to the other, this is because it is made up of two 5-coach trains.
Food and drink onboard: There's a Let's Eat Cafe Bar in coach B and G.
Wheelchair spaces: Accessible spaces can be found in coach E and M. Book assistance here.
Bike spaces: Bike spaces are in coach K and D, reserve a space here.
First Class: First Class coaches are in M, K & E, D.
Please make sure you board at the correct part of our Azuma 10-coach train.
