Got a question? You'll find the answer here, and if not you can always ask our helpful customer services team.

Most searched for FAQs

What food and drink do you offer on your trains?

Lets Eat (now at your seat!) in Standard

We offer a locally sourced menu from along our route from our Let's Eat Cafe Bar. You can order your food and drink straight to your seat. Simply scan the QR code on the seat or window near you, when you're onboard. 

Alternatively, you can still go up and purchase food and drink from the Let's Eat Cafe Bar.

Let's Eat Menu


First Class dining

In First Class, we offer three fresh and tasty menus depending on the train you're travelling on. You can view the menus here.

First Class menu


Are Advance tickets refundable?

Advance tickets are not refundable. However, you can change your journey to another date.

A £10 admin fee will apply.

Please check our Refunds page to see if more information about our refund policy.

Buy tickets

Do you offer a student discount?

Full time students can save 40% on LNER tickets through UniDAYS. Login to your UNiDAYS account on our UNiDAYS offer page and then look for the discount label on tickets.