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Delay Repay
If you're delayed on one of our trains for 30 minutes or more, you may be entitled to compensation
Claim Delay Repay
Claim nowIf your LNER train is delayed by more than 30 minutes, you're entitled to compensation. If you booked directly with LNER but did not opt into One-click Delay Repay, or if you bought your ticket elsewhere, you can still claim Delay Repay within 28 days of travel.
Check your status
Check statusTrack the status of your Delay Repay claim. Get updates and make sure everything's on track for your compensation.
One-click away
One-Click Delay RepayIf you bought your ticket through the LNER website or app and opted into One-click Delay Repay, you'll receive an email within 30 minutes with a link to claim your compensation. If you did not opt in, don't worry - you can submit your claim through our form.
Donate to CALM
CALMYou can choose to donate your Delay Repay claim to our partnership charity, Campaign Against Living Miserably (CALM).
Claim Delay Repay
Claim nowIf your LNER train is delayed by more than 30 minutes, you're entitled to compensation. If you booked directly with LNER but did not opt into One-click Delay Repay, or if you bought your ticket elsewhere, you can still claim Delay Repay within 28 days of travel.
Check your status
Check statusTrack the status of your Delay Repay claim. Get updates and make sure everything's on track for your compensation.
One-click away
One-Click Delay RepayIf you bought your ticket through the LNER website or app and opted into One-click Delay Repay, you'll receive an email within 30 minutes with a link to claim your compensation. If you did not opt in, don't worry - you can submit your claim through our form.
Donate to CALM
CALMYou can choose to donate your Delay Repay claim to our partnership charity, Campaign Against Living Miserably (CALM).
How does Delay Repay work?
If you arrive at your destination late because an LNER train was cancelled or delayed, you can submit a claim. The kind of claim depends on how late you were:
30-59 minutes delay
50% of the cost of a single ticket
50% of the cost of the relevant portion* of a return ticket
60-119 minutes delay
100% of the cost of a single ticket
100% of the cost of the relevant portion of a return ticket
120+ minutes delay
100% of the cost of a single ticket
100% of the cost of a return ticket**
30-59 minutes delay
50% of the cost of a single ticket
50% of the cost of the relevant portion* of a return ticket
60-119 minutes delay
100% of the cost of a single ticket
100% of the cost of the relevant portion of a return ticket
120+ minutes delay
100% of the cost of a single ticket
100% of the cost of a return ticket**
Check your status
Booked with us?
If you have booked directly with us, you can conveniently check the status of your Delay Repay claim in My Account.
Booked elsewhere?
If you have booked with another train company or retailer, please use our dedicated portal.
One-click Delay Repay
Discover the benefits of One-Click Delay Repay
Hassle-free process: No forms to complete
Quick confirmation: We will verify your claim within 30 minutes
Fast compensation: Receive your compensation within 3 to 5 days
Stay informed: Track your claim effortlessly through My Account
Support a good cause: Option to donate your compensation to CALM and contribute to our charity partnership
Have questions?
Check out our Delay Repay FAQs to find all the answers to your questions.
Delay Repay FAQs