Worth The Wait - LNER's Refurbished Waiting Rooms Are Now Arriving18/05/22
London North Eastern Railway (LNER) is investing £800,000 into station waiting rooms across the East Coast route.
The rooms are being refurbished to enhance customer facilities, in the most comprehensive renovation in almost 20 years. Customers can now enjoy new look waiting rooms and updated technology at LNER managed stations across the East Coast route.
The refurbished rooms will boast a new contemporary colour scheme of white and silver combined with new anthracite coloured flooring.
Customers will be able to relax and recharge in comfort in new leather seating which has built in USB and plug socket charging points for phones and laptops.
Berwick upon Tweed, Darlington, Wakefield Westgate and Retford were the first stations to have their waiting rooms refurbished.
Stations that will have their waiting rooms refurbished include Doncaster, Durham, Grantham, Peterborough, Newark Northgate, Newcastle and York.
Claire Ansley, People and Customer Experience Director at LNER, said: “Our customers are at the heart of everything we do. At LNER we are continually looking at ways to enhance their experience in every aspect of their journey – from online to at the station to onboard our fleet of Azuma trains.
“This major investment in our waiting rooms across the entire East Coast route demonstrates our commitment to the customer. Making sure that the experience at every station is the same high standard that LNER is known for.”
More than 30 waiting rooms will be improved and enhanced once the programme of work is completed by autumn this year, that will include lighting and accessibility improvements to each waiting room.
Latest NewsView all
London North Eastern Railway (LNER) is proud to lead the industry when it comes to welcoming people back to rail. New data shows LNER saw the most customers return to its services when compared with pre-pandemic usage than any other operator.
London North Eastern Railway (LNER), as part of essential maintenance work, has unveiled a new and distinctive livery for its InterCity 225 fleet.
London North Eastern Railway (LNER) is urging customers to plan and book ahead to secure their seats as the nation prepares to mark Her Majesty The Queen’s Platinum Jubilee.