Worth The Wait - LNER's Refurbished Waiting Rooms Are Now Arriving

18/05/22 Worth The Wait - LNER's Refurbished Waiting Rooms Are Now Arriving

London North Eastern Railway (LNER) is investing £800,000 into station waiting rooms across the East Coast route.

The rooms are being refurbished to enhance customer facilities, in the most comprehensive renovation in almost 20 years. Customers can now enjoy new look waiting rooms and updated technology at LNER managed stations across the East Coast route.

The refurbished rooms will boast a new contemporary colour scheme of white and silver combined with new anthracite coloured flooring.

Customers will be able to relax and recharge in comfort in new leather seating which has built in USB and plug socket charging points for phones and laptops.

Berwick upon Tweed, Darlington, Wakefield Westgate and Retford were the first stations to have their waiting rooms refurbished.

Stations that will have their waiting rooms refurbished include Doncaster, Durham, Grantham, Peterborough, Newark Northgate, Newcastle and York.

Claire Ansley, People and Customer Experience Director at LNER, said: “Our customers are at the heart of everything we do. At LNER we are continually looking at ways to enhance their experience in every aspect of their journey – from online to at the station to onboard our fleet of Azuma trains.

“This major investment in our waiting rooms across the entire East Coast route demonstrates our commitment to the customer. Making sure that the experience at every station is the same high standard that LNER is known for.”

More than 30 waiting rooms will be improved and enhanced once the programme of work is completed by autumn this year, that will include lighting and accessibility improvements to each waiting room.

Darlington Waiting Room.JPG

Latest News

View all

A Festive Feast Onboard LNER Trains This December


London North Eastern Railway (LNER) has today launched its First Class Christmas menu, which for the first time ever includes a festive cocktail.

Next Stop - Net Zero! LNER Invests In Carbon Capture With Microalgae Following Successful Pilot


London North Eastern Railway (LNER) is taking an important step towards its decarbonisation commitments as it scales up a pilot project with science and technology startup Algacraft.

First Tri-Mode Long Distance Trains For The East Coast Main Line


London North Eastern Railway (LNER) is pleased to confirm that CAF has been named as the successful bidder to deliver a fleet of 10 new tri-mode trains for LNER.  Porterbrook has been chosen as the financier of the new fleet. The trains will be able to operate in electric, battery or diesel mode.