LNER to introduce reservation only services

15/05/20

LNER-Reservation-only.jpg

LNER will introduce ‘reservation only’ travel from 11:00 on Monday 18 May 2020 until further notice.

This approach means that anyone who needs to travel with LNER will require a reservation for a specific train service, before boarding the train.

The introduction of ‘reservation only’ travel will help LNER manage the numbers of customers on each train and enable people to sit with sufficient distance from others on their journeys during the Covid-19 pandemic.  This will ensure a safe environment for both our customers and colleagues.

Customers will either secure a reservation at the time of booking or, if they already have a ticket without a reservation or are travelling on a flexible ticket, such as a season ticket, they will be able to use an online seat reservation tool or speak to staff in any station Travel Centre from Monday morning. 

Anyone with an existing reservation should ignore the seat details and choose a seat to ensure social distancing is possible.

We are also advising customers that, to keep numbers at a safe level, their first choice may not always be available so they should be prepared to be flexible with their plans.

Latest News

View all

Brits Book For A Great British Summer Holiday As Almost A Fifth Ditch The Idea Of Overseas Breaks In 2021

08/04/21

London North Eastern Railway (LNER) is placing thousands of tickets on sale right through to September to help people plan their summer staycations in the UK.   

LNER Kickstarts Young People’s Careers With Experience Of Rail

07/04/21

London North Eastern Railway (LNER) is supporting young people in gaining valuable work experience by providing six month job placements across the business.

LNER Begins Global Search For Innovation To Ignite Growth In The Rail Industry

25/03/21

London North Eastern Railway (LNER) is now accepting applications for the LNER FutureLabs second cohort, a groundbreaking accelerator focused on fast-tracking the latest innovations into the travel industry.