LNER opens nominations for the customer choice awards

16/09/20

LNER_Customer-Choice-Award.jpg

LNER wants to hear from customers as nominations for the LNER Customer Choice Awards 2020 are now open.  

Customers can now nominate staff members from along the iconic East Coast route who have given outstanding customer service. From a truly First Class experience onboard to station staff who go above and beyond, LNER wants people to submit their nominations.   

Claire Ansley, Director of Customer Experience at LNER, said “LNER prides itself on making every journey the very best it can be. This wouldn’t be possible without the many wonderful individuals and professionals within LNER and we’re lucky to receive praise each day for so many of our great people. 

“However, we need your help to ensure that the best of the best are nominated and celebrated in our annual Customer Choice Awards. We’re looking for those LNER people that always make your journey that bit easier and who deliver a brilliant experience. Whether you’re a regular long distance customer or just made a quick trip with us, we’d love to hear from you if one of our team made your day and stuck in your memory.” 

Earlier this year LNER secured one the highest scores and the third consecutive increase in the National Rail Passenger Survey carried out by Transport Focus. The 91 per cent overall score demonstrates the commitment by LNER to provide the very best experience to customers using the services on the East Coast route.  

People can submit nominations on LNER.co.uk/customerchoice.

The closing date for entries is Sunday 11 October 2020.

Latest News

View all

New Gateway To Grantham Created As Part Of Station Improvements

05/05/21

London North Eastern Railway (LNER) has added more than 100 extra car parking spaces for customers and transformed the station approach at Grantham Station as part of a £1.5 million improvement scheme.

LNER Receives Railway Heritage Award For Berwick Station

05/05/21

London North Eastern Railway (LNER) has proudly unveiled a heritage plaque at Berwick-upon-Tweed Station following success in the National Railway Heritage Awards.

Lasting Friendships As LNER’s ‘Letter To A Friend’ Marks Its First Year

28/04/21

London North Eastern Railway (LNER) is celebrating the first anniversary of ‘Letter to a Friend’, an initiative which has created a vital lifeline for thousands of older people living in care homes who have been affected by the Coronavirus pandemic.