LNER Offers Advance Tickets For First Time On Almost 200 New Journey Combinations

06/05/21 LNER Offers Advance Tickets For First Time On Almost 200 New Journey Combinations

London North Eastern Railway (LNER) has made Advance tickets available on almost 200 new combinations of journeys customers can enjoy across much of the LNER network.

LNER has introduced Advance tickets for the first time on 196 journey combinations, enabling customers to potentially make significant savings when travelling for leisure or business.

Advance fares are single (one-way) tickets offering great value for money, traditionally available on many longer distance journeys. However, LNER will now sell Advance tickets for many of its services for journeys this summer within Scotland, Yorkshire, and North East England.

David Horne, LNER Managing Director, said: “LNER is on a mission to make rail travel even better for people this summer, by making tickets less complicated and confusing. During the past 12 months we have introduced many new innovations to help keep people safe when they travel but also make the experience smarter and simpler thanks to many digital improvements to our website and app.

“The introduction of almost 200 new journey combinations offering Advance tickets for LNER services will offer customers more choice, greater savings and more reasons to visit the great towns and cities of the LNER route this summer.”

The release of Advance tickets is the latest move by LNER to help make ticketing simpler and smarter to enable customers to book with confidence and offer great value fares for more people to more places.

Advance tickets offer great value and include a free seat reservation on the specific service chosen by the customer. LNER introduced mandatory reservations for all customers in May 2020 to ensure social distancing onboard all services. Reservations can be made free of charge and as close as five minutes before the departure time of LNER services by using the LNER app, website or visiting a Travel Centre.

Tickets for travel with LNER can now be booked for most dates as far ahead as September 2021.

The LNER website has also been enhanced and now offers ‘One-click Delay Repay’ allowing quick and easy compensation when delays of more than 30 minutes impact a journey. Customers can also receive real-time alerts and notifications on their journey using the LNER app.

When onboard LNER services, customers can take advantage of at-seat ordering of refreshments to be delivered to their seat without the need to walk to the onboard Cafe Bar. This revolution in onboard catering avoids the need for customers to walk through the train to buy from the range of hot and cold snacks.

Customers can now also take advantage of LNER Perks, a new loyalty scheme offering two per cent credit for every £1 spent on journeys with LNER. A £5 welcome credit is available when customers sign-up.

LNER Perks allows customers to earn credit against purchase of train tickets when travelling with LNER. These can then be saved for spending against future journeys booked on the LNER app or donated to a charity partner.

LNER continues to carry out enhanced cleaning across all services and managed stations to keep customers safe as part of the ‘Covid Secure’ pledge. The team of more than 360 cleaning staff has delivered more than 500,000 hours of cleaning, including fogging and swabbing since March 2020.

An amended timetable is currently in place across the LNER route due to the East Coast Upgrade programme. These engineering works will allow LNER to run more trains between London, the North of England and Scotland, and to deliver quicker, more reliable journeys across the route.

For full details on how customers are being kept safe when they travel along with information on ticket alerts, Covid safety measures and the full range of destinations available this summer, people should visit lner.co.uk

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Forth Rail Bridge image (above), Euan Cherry/PA Wire. Title image of Azuma passing Alnmouth, Owen Humphreys/PA Wire

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