A Record Two Years For LNER As It Continues To Welcome Back Customers

08/06/23 A Record Two Years For LNER As It Continues To Welcome Back Customers

London North Eastern Railway (LNER) continues to lead the way when it comes to welcoming people back to rail, topping the table for franchised operators for two years running. LNER operates more than 160 daily services carrying millions of people across its 956-mile East Coast route.  

Between January and March 2023, passenger journeys were at 111 per cent when compared with the same period for 2019, according to new data published today by the Office of Rail and Road (ORR).

For the quarter, LNER recorded 6.0 million passenger journeys, an increase of 22 per cent on the same period in 2022.  Data shows that Fridays and Sundays are still proving to be the most popular days for people to travel as demand for leisure journeys continues to thrive. As a result of changing travel trends, LNER is looking to increase capacity on Sundays, with proposals for additional Sunday services on its London King’s Cross and Leeds route. The wider industry is also trialling carrying out essential engineering works during the week to keep customers on the move during the popular weekend period.  

Post pandemic, LNER is the most popular way to travel between Edinburgh and London, with its fully electric fleet of Azuma trains continuing to transport more customers between the two cities than air, as people increasingly look to travel in a more sustainable way. The ability of Azuma trains to operate in bi-mode power ensures services can often continue to run when engineering works take place on electrified routes.  

David Horne, Managing Director at LNER, said: “We are delighted that for two years running LNER has topped the table for franchised operators seeing record numbers of customers return to our services. We’ve seen a huge demand in leisure travel, with business travel continuing to grow. In the 2022-23 financial year, we carried one million more passengers than we than we did in 2018-19.

“We are continuously working to improve our customer experience, from our world-class Azuma trains and award-winning app, to extending our booking horizon, simplifying tickets and investing in our stations. We are also working with our wider industry partners to deliver transformational upgrades to the railway network to enable even smoother, greener and more comfortable journeys, as we encourage even more people to travel by rail.”

LNER’s industry leading extended booking horizon enables customers to plan ahead. Tickets are on sale for many journeys up to and including 8 December 2023.  LNER is expanding simpler and more flexible ticketing options across its route from 11 June 2023 after the success of a pioneering trial which saw the removal of return fares, with fares instead being priced on a single journey basis. The new approach offers customers greater flexibility to mix and match their tickets. LNER has also launched Deal Finder, on the LNER app, where customers can search for inspiration and great value fares and once onboard, customers can enjoy locally sourced food and drink served directly to their seat.

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