FAQs

How do I activate and use my mobile ticket?

Mobile Tickets (m-Tickets) are delivered straight to your registered mobile device and show on your day of travel. You can access them by Signing In to our LNER Ticket Wallet app, using the same username and password as the LNER website. You'll find tickets valid for travel in “Current tickets”. Don't forget to make sure that your mobile device is charged up, working and showing the correct date and time as you'll have to show the ticket on your device during the journey (so the barcode can be scanned).

All mobile tickets need to be activated before you board the train. LNER Advance tickets are activated automatically for you, as they are for a fixed date and time. But if you have a Flexible m-Ticket, you'll need to activate it yourself. This needs to be done before you start your journey to show us which service you'll be using and on which day. Just open “Current tickets” and select the ticket you want to activate and click “Activate ticket.”