You can find your LNER booking reference by visiting My account on the LNER website or LNER mobile app and finding the Bookings section.
It can also be found in the footer of your confirmation email where it is called a Transaction reference.
What ticket delivery options are there to choose from?
We've got five options:
Recommended: eTickets (download them straight to your device or if you prefer a physical ticket you can print an eTicket at home). An eTickets is easier to change or refund so we always recommend this ticket option.
An eTicket is a flexible way to collect your tickets and save them to your device. They use a QR code so you don't need to use the LNER app to access these. You can save them straight to your own device or you can print the eTicket if you'd prefer.
What should I do if I haven't received my tickets by post?
Tickets are usually sent out within 24 hours of a booking. If you're worried about your tickets or you've still not received them the day before you travel get in touch.
If you could include your booking reference, it'll really help us out.
I no longer have the credit or debit card I used to buy my ticket as it has been lost or stolen. How do I collect my tickets?
No problem, please get in touch with us from our Contact Us pages and we'll find a solution. Unfortunately we can't issue your tickets at the station without the credit or debit card you used to buy the tickets.
What should I do if there's a problem collecting my tickets from the ticket vending machines?
If something goes wrong collecting your tickets from the ticket vending machines, (for example there aren't enough tickets or they're poor quality) please speak to the Travel Centre staff at the station and they'll sort it out.
Can someone else collect my tickets from the self-service ticket machine?
Yes, but they'll need to have the credit or debit card that was used to buy the tickets with them. They'll also need the 8 character alpha-numeric reference shown on your email confirmation. We can't issue tickets without both of these.
If you've bought a First Class ticket you have access to our luxurious First Class lounges in these stations:
London King's Cross
Doncaster
York
Wakefield Westgate
Leeds
Darlington
Newcastle
Berwick-Upon-Tweed
Edinburgh
You can visit the First Class Lounges linked to the destination on your ticket, so if you're travelling from London to Edinburgh you'll be able to visit both (and we recommend that you do).
Yes. Groups of 3-9 can be booked via LNER.co.uk and will automatically receive a 20% discount (where available). Groups of 10+ can be booked by contacting our groups team on 03457 225 225 (Option 4, Option 3).
Groups between 10-19 will get 20% off our best available advance purchase fare for the number of people travelling, plus any additional railcard discount (if applicable)
Groups of 20+ will receive a 15% discount off our best available advance purchase fare for the number of people travelling, plus any additional railcard discount (if applicable)
How many people do you need for a group train ticket?
We have two types of group discount:
The Small Group Discount is for groups of 3-9 passengers. You can save 20% off your tickets. This is automatically applied when you book tickets on our website lner.co.uk
Groups of 10-19 can also save 20% but must have a minimum of 10 passengers and you must all travel together for the tickets to be valid.
Groups of 3-9 can be booked on our website LNER.co.uk will automatically receive a 20% discount (where available).
Grounds of 10+ can save on tickets by contacting our groups team on 03457 225 225 (Option 4, Option 3).
Groups between 10-19 will get 20% off our best available Advance tickets for the number of people travelling, plus any additional railcard discount (if applicable).
Groups of 20+ will receive a 15% discount off our best available advance purchase fare for the number of people travelling, plus any additional railcard discount (if applicable)
Yes. Groups of 3-9 can be booked via LNER.co.uk and will automatically receive a 20% discount (where available).
Groups of 10+ can be booked by contacting our groups team on 03457 225 225 (Option 4, Option 3).
Groups between 10-19 will get 20% off our best available Advance tickets for the number of people travelling, plus any additional railcard discount (if applicable).
Groups of 20+ will receive a 15% discount off our best available advance purchase fare for the number of people travelling, plus any additional railcard discount (if applicable).
What is a group save ticket and how can I buy one?
You can book groups of passengers between 3-9 at LNER.co.uk and you’ll automatically save 20% on your ticket price.
Groups of 10+ can be booked by contacting our groups team on 03457 225 225 (Option 4, Option 3).
Groups between 10-19 will get 20% off our best available Advance tickets for the number of people travelling, plus any additional railcard discount (if applicable).
Groups of 20+ will receive a 15% discount off our best available advance purchase fare for the number of people travelling, plus any additional railcard discount (if applicable).
National Rail Travel Vouchers are valid for 12 months and you can use them with any train journey in Great Britain. You can use your voucher online, at any station with a ticket office, and you can use them onboard to buy food and drinks from the Let's Eat Cafe bar.
Absolutely. Your Interrail Global or Interrail Great Britain Country ticket is valid on all LNER trains. Before travelling with us, please make a free seat reservation before travelling. Find out more about travelling with us on our Travel with confidence page.
I'm a season ticket holder, when can I claim compensation for delays to LNER trains?
If you travel on a LNER service that's late by 30 minutes or more, we'll give you compensation.
Season tickets refunds are calculated on the difference between the price you paid and the cost of a ticket for the time you actually used it. This means the amount of compensation for each journey is:
for a weekly Season Ticket, the price of the ticket divided by 10
for a monthly Season Ticket, the price of the ticket divided by 40
for an annual Season Ticket, the price of the ticket divided by 464
My Season Ticket is damaged and won’t go through the ticket gate?
If your ticket is damaged and won't let you through the gate, take the opportunity to replace it with a Smartcard. The durable plastic lasts longer than paper tickets and Season tickets can be added online or at a Travel centre.
Ask at the Travel centre and they'll be able to help you.
If you're in a hurry and your Season ticket is still legible, speak to a member of staff and they'll be able to open the gate for you.
Yes, but it'll have to be out of the wallet so you can pop it in the gate. If your Season Ticket gets damaged, just ask for a replacement at the Travel Centre you bought it from.
What Railcards are available and how do I purchase one?
We accept 6 types of Railcard on LNER trains:
Two Together
16-25
16-17 Savers
Family & Friends
Senior
Disabled Persons Railcards.
You can get savings of up to 60%, and most Railcards can be bought in stations or online. Find out if you're eligible and how to buy a Railcard at railcards.lner.co.uk.
Can I claim a refund on the new ticket I have had to purchase because I forgot to carry my Railcard?
One of the terms and conditions of your Railcard is that you need to carry it with you at all times when travelling with a Railcard-discounted ticket. So if you don't have your Railcard with you when your ticket is inspected you will be required to pay for a new non-refundable ticket at the full non-discounted rate.
If you could not produce your Railcard at the time of travel, on the first occasion only, you may receive a full refund on any extra fare charged. To claim a refund in respect of a forgotten Railcard please contact our Customer Services team who will require evidence of the additional fare which was charged and a copy of the Railcard which was valid at the time of travel. On any subsequent occasion where you forget your Railcard, unfortunately you will not be eligible to receive a refund.
This depends on the type of railcard some railcards are only valid on Off-peak fares such as the 26-30 railcard, others are available to use all day such as the Senior railcard. Please check the terms and conditions of the railcard for more information.
Until 30 September 2022, you can change ticket or get a refund, if you have an Advance ticket you can do this without paying an admin fee - but you need to make the change or request the refund before 18:00 the day before travel.
Advance tickets are not usually refundable. However, we understand that sometimes your plans might change.
Until 31 March 2022, you can change your Advance ticket or get a refund as an eVoucher with no admin fee. Simply request your refund or rebook your journey before 18:00 the day before your original travel date and you will only be charged if your new ticket is more expensive.
Please check our Refunds page to see if more information about our refund policy.
Advance tickets are our cheapest ticket offered. Similar to when you buy an airline ticket, they are linked to a specific train time and seat number, so can't be used for any other train time or journey.
They are the best ticket to buy for your journey because they:
Are often cheaper* than other tickets
Always come with a seat reservation
You can combine different types of single tickets to save money
Save an average of 52%* when you book in advance. Saving on all Advance tickets booked on our website vs buying an Anytime ticket.
You can buy LNER Advance tickets on our website and on our app first, so you always know you're getting the best deal when you book directly with us!
The trains you can catch and the times you can travel with an Off-Peak ticket vary depending on three things, so be sure to check your ticket’s terms and conditions:
When the journey is
Where you’re going
And which train company that you are travelling with.
Yes, off-peak tickets are fully refundable and up until 31 March 2022, if you cancel your booking BEFORE 6pm the day before travel, you won’t be charged the industry £10 admin fee.
If you cancel your ticket AFTER 6pm the day before travel, an industry-standard £10 admin fee is applied.
Can be used on a different time train providing the earlier or later train is also within the terms of conditions of the ticket. View full Off-Peak and Super Off-Peak terms and conditions first.
Advance tickets
Advance tickets are our cheapest tickets and are only valid for the booked train.
You can change to another train by buying a ticket for the new date or time you want to travel on (you can't change the to or from station) and follow the instructions on this Refund form and we'll refund the original ticket for you.
Anytime tickets
Just as it says on the tin - these can be used at anytime. Reserve a seat for the train you'd like to travel on.
Booking a Family Return ticket is exactly the same as booking any other type of ticket. Choose where you'd like to travel from and to, what date you'd like to travel and how many adults and children are travelling.
Then choose from the available travel times in our journey planner and don't forget to reserve your seats!
A family is defined as being between a minimum of 1 adult and 1 child (aged 5-15 years old inclusive) up to a maximum of 2 adults and 4 children (aged 5-15 years old inclusive). The group size must be specified when you buy the ticket. All tickets required for travel must be bought at the same time.
Do I need to book a ticket for all the children even if they’re under 5?
While the National Rail Conditions of Travel state that children aged under 5 years old travelling with an accompanying fare-paying passenger can travel free of charge, they're not guaranteed their own seat on busy services. In order to guarantee a seat, we recommend under-5s are included as part of the overall number of people travelling with the LNER Family Return, but the decision is entirely at your discretion.
Can I book Caledonian Sleeper services via this website?
Yes, you can book tickets on a Caledonian Sleeper service when booking from a desktop or tablet device. However, we can only offer seat (not berth) reservations.
If you want to book a ticket and reserve a berth, you'll need to contact Caledonian Sleeper directly, or you could visit a station.
Keep in mind that if you buy a flexible or open ticket on our site and want to travel on a Sleeper service, you'll need a reservation. You won't be allowed to board without one.
How do I book tickets to London Thameslink stations?
If you're coming in from the North or South to one of the London Thameslink stations (St Pancras International, Farringdon, City Thameslink, London Blackfriars, London Bridge and Elephant & Castle) and want to book a ticket, just select "London Thameslink" as your destination when you book. This way you'll see the full range of fares for your journey.
Why can I see two tickets with the same name but different prices?
On some journeys to the same place there could be two different routes. One might go through London and one might not. If this happens you'll see two or more tickets with the same name but different prices. The difference in price can be because of different journey lengths or times. What normally happens is that cheaper tickets will have more restrictions about how they're used.
Yes. Train tickets can be used by anyone. If that person is collecting tickets from a ticket vending machine, they will need the credit or debit card used to make the booking. This might be a little tricky to work around so bear this in mind when booking. If it helps, you can request that tickets are posted to any UK postal address when you book online.
If you buy an eTicket, once you have loaded the ticket into your Apple or Google Wallet, you can share it with someone else. Alternatively, you can request a PDF to be emailed to you that can be printed.
You can also create Gift eVouchers for someone to purchase a train ticket.
Throughout the year, LNER runs promotions and offers to people signed up to receive our emails. You can sign up by creating an account and ticking yes to hear from us!
You can also our loyalty scheme LNER Perks, which gives you £5 credit just for joining and 2% back on every LNER journey you book. Plus, you’ll also get access to member only discounts from LNER and partners!
For all current promotions including railcards and student discounts, visit our offers and competitions page.
Full time students can save 40% on LNER tickets through UniDAYS. Login to your UNiDAYS account on our UNiDAYS offer page and then look for the discount label on tickets.
What Railcards are available and how do I purchase one?
We accept 6 types of Railcard on LNER trains:
Two Together
16-25
16-17 Savers
Family & Friends
Senior
Disabled Persons Railcards.
You can get savings of up to 60%, and most Railcards can be bought in stations or online. Find out if you're eligible and how to buy a Railcard at railcards.lner.co.uk.
What stations will this restriction easement be applicable to and from?
The easing of restrictions will apply to all LNER journeys to and from London Kings Cross and Stevenage only. The easement will not apply when customers are travelling between London Kings Cross and Stevenage and between Stevenage and London Kings Cross.