Tickets & Booking

Popular Searches

Delivery Options

What ticket delivery options are there to choose from?

What should I do if I haven't received my tickets by post?

Which stations have ticket vending machines?

What if I need help buying the right ticket from a ticket vending machine?

How do I collect my tickets if I live outside the UK?

How do I book for a group and are there any discounts?

Group Travel

How do I book for a group and are there any discounts?

LNER Family Return

Do I need to book a ticket for all the children even if they’re under 5?

What does a 'family' mean when buying an LNER Family Return ticket?

National Rail Travel Vouchers

How can I use the National Rail Travel Vouchers?

Self-Print Tickets

What ticket delivery options are there to choose from?

What is a Self-Print ticket?

How do I get my Self-Print ticket?

I have completed my booking, but no Self-Print ticket/file is shown on the final confirmation screen. What do I do?

How do I get through the ticket barrier with a Self-Print ticket?

Season Tickets

When can I claim compensation for delays to LNER services?

My ticket is damaged and won’t go through the ticket gate?

Will my Season Ticket work with the ticket gates?

Railcards

What Railcards are available and how do I purchase one?

Can I claim a refund on the new ticket I have had to purchase because I forgot to carry my Railcard?

Ticket Changes

How do I change my ticket?

How much does it cost to change my ticket?

Can I change my free Rewards tickets after I've booked them?

Ticket On Departure (TOD)

Which stations have ticket vending machines?

What ticket delivery options are there to choose from?

How quickly after making a booking can I collect my tickets from a ticket vending machine?

How do I collect my tickets from a ticket vending machine?

Can someone else collect my tickets from the self-service ticket machine?

What should I do if there's a problem collecting my tickets from the ticket vending machines?

I no longer have the credit/debit used to purchase my ticket as it has been lost or stolen. How do I collect my tickets?

Ticket Options

What is an Open Return?

What should I do if I haven't received my tickets by post?

Can I buy a ticket for someone else?

Will I get a receipt for the tickets I buy?

Why can I see two tickets with the same name but different prices?

I wish to travel to London Airports. How do I find tickets on the website?

At what age can children travel on your trains unaccompanied by an adult?

At what age do children have to pay to travel?

What are Advance tickets?

What types of ticket are there to choose from?

How do I book tickets to London Thameslink stations?

Can I book Caledonian Sleeper services via this website?

Promotions

Why am I being asked to enter a promotional code?

My Account

How do I add a favourite journey or station?

How do I create an account on lner.co.uk?

How do I update my personal details?

How do I change my contact details?

How do I access or correct my personal information?

Mobile ticket (m-ticket)

Which journeys/ticket types are available for mobile ticket?

Where do I find my mobile ticket(s)?

What if my mobile ticket isn’t downloaded?

Why can’t I buy tickets using the LNER Ticket Wallet app?

How do I activate and use my mobile ticket?

How do I transfer my ticket(s) to another device

How do I change my mobile ticket?

How do I claim Delay Repay with a mobile ticket?