Tickets & Booking

Popular Searches

Delivery Options

What ticket delivery options are there to choose from?

What is an eTicket?

What should I do if I haven't received my tickets by post?

Which stations have ticket vending machines?

What if I need help buying the right ticket from a ticket vending machine?

How do I collect my tickets if I live outside the UK?

How do I book for a group and are there any discounts?

Upgrade to First Class

First Class Lounges

Upgrade to First Class onboard

Bid on First Class seats with Seat Frog

Group Travel

How do I book for a group and are there any discounts?

What should I do if I’m travelling in a group with large amounts of luggage?

Can you get group train tickets?

How many people do you need for a group train ticket?

How do group train tickets work?

If we travel in a group, can we save money?

What is a group save ticket and how can I buy one?

Can you get a groups discount when you buy tickets at the train station?

LNER Family Return

Do I need to book a ticket for all the children even if they’re under 5?

What is considered a family when purchasing a Family Return?

National Rail Travel Vouchers

How can I use the National Rail Travel Vouchers?

Self-Print Tickets

What ticket delivery options are there to choose from?

What is a Self-Print ticket?

How do I get my Self-Print ticket?

How do I get through the ticket barrier with an eTicket?

Season Ticket FAQs

I'm a season ticket holder, when can I claim compensation for delays to LNER trains?

My ticket is damaged and won’t go through the ticket gate?

Will my Season Ticket work with the ticket gates?

Railcards

What Railcards are available and how do I purchase one?

Can I claim a refund on the new ticket I have had to purchase because I forgot to carry my Railcard?

Ticket Changes

How do I change my ticket?

Ticket On Departure (TOD)

Which stations have ticket vending machines?

What ticket delivery options are there to choose from?

How quickly after making a booking can I collect my tickets from a ticket vending machine?

How do I collect my tickets from a ticket vending machine?

Can someone else collect my tickets from the self-service ticket machine?

What should I do if there's a problem collecting my tickets from the ticket vending machines?

I no longer have the credit/debit used to purchase my ticket as it has been lost or stolen. How do I collect my tickets?

Ticket Options

What are Advance tickets?

When can I use an Advance ticket?

When will your Advance tickets be on sale?

What is an Open Return?

What should I do if I haven't received my tickets by post?

Can I buy a ticket for someone else?

Will I get a receipt for the tickets I buy?

Why can I see two tickets with the same name but different prices?

I wish to travel to London Airports. How do I find tickets on the website?

At what age can children travel on your trains unaccompanied by an adult?

At what age do children have to pay to travel?

What types of ticket are there to choose from?

How do I book tickets to London Thameslink stations?

Can I book Caledonian Sleeper services via this website?

Promotions

Why am I being asked to enter a promotional code?

My Account

How do I add a favourite journey or station?

How do I create an account on lner.co.uk?

How do I update my personal details?

How do I change my contact details?

How do I access or correct my personal information?