You can find your LNER booking reference by visiting My account on the LNER website or LNER mobile app and finding the Bookings section.
It can also be found in the footer of your confirmation email where it is called a Transaction reference.
We've got five options:
Not every type of tickets allow for all these options. Find out more about ticket delivery options here.
An eTicket is a flexible way to collect your tickets and save them to your device. They use a QR code so you don't need to use the LNER app to access these. You can save them straight to your own device or you can print the eTicket if you'd prefer.
Tickets are usually sent out within 24 hours of a booking. If you're worried about your tickets or you've still not received them the day before you travel get in touch.
If you could include your booking reference, it'll really help us out.
Every station managed by LNER has a ticket machine that you can collect or buy tickets from. View LNER stations here.
We can't post tickets to overseas customers so you have a couple of options.
You can save 20% on your Advance tickets when you book together with our small groups discount.
Buy your tickets together and save
We'll help you find the best deal. All you need to do is contact our Group Travel using this contact form.
Why book your trip through the Group Travel team?
No problem, please get in touch with us from our Contact Us pages and we'll find a solution. Unfortunately we can't issue your tickets at the station without the credit or debit card you used to buy the tickets.
If something goes wrong collecting your tickets from the ticket vending machines, (for example there aren't enough tickets or they're poor quality) please speak to the Travel Centre staff at the station and they'll sort it out.
Yes, but they'll need to have the credit or debit card that was used to buy the tickets with them. They'll also need the 8 character alpha-numeric reference shown on your email confirmation. We can't issue tickets without both of these.
If you've chosen to pick up your tickets from a ticket vending machine they'll be ready for collection 2 hours after you make the purchase.
If you've bought a First Class ticket you have access to our luxurious First Class lounges in these stations:
You can visit the First Class Lounges linked to the destination on your ticket, so if you're travelling from London to Edinburgh you'll be able to visit both (and we recommend that you do).
You can upgrade your Standard ticket to First Class on weekends, Bank Holidays and on some Super Off-Peak trains.
To upgrade just speak to the train manager to check there's space onboard and pay the upgrade there on card.
| Weekend/Bank Holiday | Super Off-Peak weekday | |
|---|---|---|
| Short Journey | £35 | £35 |
| Long Journey | £45 | £45 |
Weekday Super Off-Peak trains are:
You can upgrade any Standard ticket at any time of the day using Seatfrog to bid on empty First Class seats.
You can upgrade from as little as £5*. More information on how to use Seatfrog to upgrade your journey experience.
*Terms and conditions apply
Please note that due to Coronavirus there is not First Class catering offer onboard our trains.
You can save 20% on your Advance tickets when you book together with our small groups discount.
Buy your tickets together and save
We'll help you find the best deal. All you need to do is contact our Group Travel using this contact form.
Why book your trip through the Group Travel team?
We don’t have limitless space onboard so here are some tips on what will fit comfortably on our trains.
Please Note: We only allow three items per person. A maximum of one large suitcase, a carry-on bag and small handbag can be brought on board.
In exceptional circumstances please contact the groups team directly to discuss additional luggage.
Yes. Groups of 3-9 can be booked via LNER.co.uk and will automatically receive a 20% discount (where available). Groups of 10+ can be booked by contacting our groups team on 03457 225 225 (Option 4, Option 3).
We have two types of group discount:
For more information on groups of 10+ visit our Group travel page.
Groups of 3-9 can be booked on our website LNER.co.uk will automatically receive a 20% discount (where available).
Grounds of 10+ can save on tickets by contacting our groups team on 03457 225 225 (Option 4, Option 3).
Yes. Groups of 3-9 can be booked via LNER.co.uk and will automatically receive a 20% discount (where available).
Groups of 10+ can be booked by contacting our groups team on 03457 225 225 (Option 4, Option 3).
You can book groups of passengers between 3-9 at LNER.co.uk and you’ll automatically save 20% on your ticket price.
Groups of 10+ can be booked by contacting our groups team on 03457 225 225 (Option 4, Option 3).
Browse tickets 3-9 people View more information on groups of 10+
You can book groups of passengers between 3-9 at LNER.co.uk and you’ll automatically save 20% on your ticket price.
Groups of 10+ can be booked by contacting our groups team on 03457 225 225 (Option 4, Option 3).
National Rail Travel Vouchers are valid for 12 months and you can use them with any train journey in Great Britain. You can use your at any station with a ticket office, and you can use them onboard to buy food and drinks from the Let's Eat Cafe bar.
Absolutely. Your Interrail Global or Interrail Great Britain Country ticket is valid on all LNER trains. Before travelling with us, please make a free seat reservation before travelling. Find out more about travelling with us on our Travel with confidence page.
You can buy a Season Ticket online with LNER via our dedicated Season Ticket page.
Alternatively, you can buy a season ticket at our station Travel Centres, view the revised opening times here.
If you travel on a LNER service that's late by 30 minutes or more, we'll give you compensation.
Season tickets refunds are calculated on the difference between the price you paid and the cost of a ticket for the time you actually used it. This means the amount of compensation for each journey is:
Find more information on the Delay Repay page.
If your ticket is damaged and won't let you through the gate, take the opportunity to replace it with a Smartcard. The durable plastic lasts longer than paper tickets and Season tickets can be added online or at a Travel centre.
Ask at the Travel centre and they'll be able to help you.
If you're in a hurry and your Season ticket is still legible, speak to a member of staff and they'll be able to open the gate for you.
Yes, but it'll have to be out of the wallet so you can pop it in the gate. If your Season Ticket gets damaged, just ask for a replacement at the Travel Centre you bought it from.
We accept 9 types of Railcard on LNER trains:
You can get savings of up to 60%, and most Railcards can be bought in stations or online. Find out if you're eligible and how to buy a Railcard at railcards.lner.co.uk.
Absolutely! You can save 1/3 of the ticket price of First Class tickets with any of the Railcards advertised on our website.
This depends on the type of railcard some railcards are only valid on Off-peak fares such as the 26-30 railcard, others are available to use all day such as the Senior railcard.
You can view all the Railcards available here.
If you have already bought a digital Railcard, you should have received a 'digital Railcard Download code' on both the purchase confirmation page and by email. Once you've got this code, go to the Railcard app, tap on the ‘+’ button in the top left of the screen and enter your code.
If you are travelling by train on a ticket with a Railcard discount, you must travel with your valid Railcard. If you forget your Railcard you will either be required to buy a new ticket or you may on certain services be liable for a Penalty Fare.
You can renew your station-purchased Railcard within 30 days of its expiry date, although you will need to create a new online account if you don't already have one.
You can only buy online if you either want a Digital Railcard or if you are able to give a UK-delivery address for a plastic Railcard. Unfortunately, we cannot send Railcards to non-UK addresses.
Discounted tickets are only valid if you are using them with a valid Railcard. If you Railcard expires before the end of your journey then you will need to renew it to be able to complete your trip using expired tickets. If the only Railcard you have is expired you will not be able to continue to use your discounted tickets.
Yes. You must show your valid Railcard when you buy your ticket. You also need to have your Railcard with you on each journey and present it to staff when your ticket is checked aboard the train. Failure to present both your Railcard will mean you have to pay a full fare, which is not refundable.
No. Unfortunately once a Railcard has been issued it is non-refundable.
One of the terms and conditions of your Railcard is that you need to carry it with you at all times when travelling with a Railcard-discounted ticket. So if you don't have your Railcard with you when your ticket is inspected you will be required to pay for a new non-refundable ticket at the full non-discounted rate.
If you could not produce your Railcard at the time of travel, on the first occasion only, you may receive a full refund on any extra fare charged. To claim a refund in respect of a forgotten Railcard please contact our Customer Services team who will require evidence of the additional fare which was charged and a copy of the Railcard which was valid at the time of travel. On any subsequent occasion where you forget your Railcard, unfortunately you will not be eligible to receive a refund.
Head to our refunds and change of journey page and you'll find everything you need to know.
Until 30 September 2022, you can change ticket or get a refund, if you have an Advance ticket you can do this without paying an admin fee - but you need to make the change or request the refund before 18:00 the day before travel.
Until 30 September 2022, you can change your ticket or request a refund as eVouchers or Rail Travel vouchers fee-free on our website.
If you're a Season Ticket holder click here to find out how to get a refund. You will be charged an industry-wide £10 admin fee for Season ticket refunds.
Until 30 September 2022, you can change your Advance ticket or get a refund as an eVoucher, with no admin fee.
Simply request your refund or rebook your journey before 18:00 the day before your original travel date and you will only be charged if your new ticket is more expensive.
Please check our Refunds page to see if more information about our refund policy.
Advance tickets are our cheapest ticket offered. Similar to when you buy an airline ticket, they are linked to a specific train time and seat number, so can't be used for any other train time or journey.
They are the best ticket to buy for your journey because they:
Save an average of 52%* when you book in advance. Saving on all Advance tickets booked on our website vs buying an Anytime ticket.
You can buy LNER Advance tickets on our website and on our app first, so you always know you're getting the best deal when you book directly with us!
The trains you can catch and the times you can travel with an Off-Peak ticket vary depending on three things, so be sure to check your ticket’s terms and conditions:
Yes, off-peak tickets are fully refundable and up until 31 March 2022, if you cancel your booking BEFORE 6pm the day before travel, you won’t be charged the industry £10 admin fee.
If you cancel your ticket AFTER 6pm the day before travel, an industry-standard £10 admin fee is applied.
This depends on the ticket type.
Off-Peak, Super Off-Peak
Can be used on a different time train providing the earlier or later train is also within the terms of conditions of the ticket. View full Off-Peak and Super Off-Peak terms and conditions first.
Advance tickets
Advance tickets are our cheapest tickets and are only valid for the booked train.
You can change to another train by buying a ticket for the new date or time you want to travel on (you can't change the to or from station) and follow the instructions on this Refund form and we'll refund the original ticket for you.
Anytime tickets
Just as it says on the tin - these can be used at anytime. Reserve a seat for the train you'd like to travel on.
Booking a Family Return ticket is exactly the same as booking any other type of ticket. Choose where you'd like to travel from and to, what date you'd like to travel and how many adults and children are travelling.
Then choose from the available travel times in our journey planner and don't forget to reserve your seats!
A family is defined as being between a minimum of 1 adult and 1 child (aged 5-15 years old inclusive) up to a maximum of 2 adults and 4 children (aged 5-15 years old inclusive). The group size must be specified when you buy the ticket. All tickets required for travel must be bought at the same time.
No, LNER Family Return tickets are only valid in Standard.
No, LNER Family Return tickets are non-refundable.
While the National Rail Conditions of Travel state that children aged under 5 years old travelling with an accompanying fare-paying passenger can travel free of charge, they're not guaranteed their own seat on busy services. In order to guarantee a seat, we recommend under-5s are included as part of the overall number of people travelling with the LNER Family Return, but the decision is entirely at your discretion.
Yes, you can book tickets on a Caledonian Sleeper service when booking from a desktop or tablet device. However, we can only offer seat (not berth) reservations.
If you want to book a ticket and reserve a berth, you'll need to contact Caledonian Sleeper directly, or you could visit a station.
Keep in mind that if you buy a flexible or open ticket on our site and want to travel on a Sleeper service, you'll need a reservation. You won't be allowed to board without one.
If you're coming in from the North or South to one of the London Thameslink stations (St Pancras International, Farringdon, City Thameslink, London Blackfriars, London Bridge and Elephant & Castle) and want to book a ticket, just select "London Thameslink" as your destination when you book. This way you'll see the full range of fares for your journey.
If you're buying tickets for the Heathrow Express you'll need to enter the following information during the booking process under ‘Buy a ticket’:
‘From’ – London Paddington
‘To ‘ – Heathrow Express
You'll have the option of 4 tickets to choose from.
Trains go to terminals 1, 2, 3 and 4. The approximate journey times are 15 minutes to Terminals 1, 2 and 3 and 25 minutes to Terminal 4.
If you are arriving at Heathrow you'll need to switch them around, enter Heathrow in the ‘From’ field and London Paddington in the ‘To’ field.
To travel to Stansted or Gatwick, all you have to do is type those names into the 'from/to' field.
On some journeys to the same place there could be two different routes. One might go through London and one might not. If this happens you'll see two or more tickets with the same name but different prices. The difference in price can be because of different journey lengths or times. What normally happens is that cheaper tickets will have more restrictions about how they're used.
Yes. Train tickets can be used by anyone. If that person is collecting tickets from a ticket vending machine, they will need the credit or debit card used to make the booking. This might be a little tricky to work around so bear this in mind when booking. If it helps, you can request that tickets are posted to any UK postal address when you book online.
If you buy an eTicket, once you have loaded the ticket into your Apple or Google Wallet, you can share it with someone else. Alternatively, you can request a PDF to be emailed to you that can be printed.
You can also create Gift eVouchers for someone to purchase a train ticket.
We have 75,000 tickets for LNER trains for Monday – Thursday (inclusive) travel between 25 April and 26 May 2022. Book by 23:59 on 2 May.
Throughout the year, LNER runs promotions and offers to people signed up to receive our emails. You can sign up by creating an account and ticking yes to hear from us!
You can also our loyalty scheme LNER Perks, which gives you £5 credit just for joining and 2% back on every LNER journey you book. Plus, you’ll also get access to member only discounts from LNER and partners!
For all current promotions including railcards and student discounts, visit our offers and competitions page.
Yes. Part of the voucher can be spent on one booking, the rest of the balance will remain on the account for future use.
Full time students can save 40% on LNER tickets through UniDAYS. Login to your UNiDAYS account on our UNiDAYS offer page and then look for the discount label on tickets.
Our eVouchers are 25 characters long made up of numbers and letters. For example 12E45-67HR0-HK4YS-84UJN-23GDN.
Yes, there is a 50% discount for children aged 5-15, and under 5s travel free. Read more about travelling with children.
We accept 9 types of Railcard on LNER trains:
You can get savings of up to 60%, and most Railcards can be bought in stations or online. Find out if you're eligible and how to buy a Railcard at railcards.lner.co.uk.
The easing of restrictions will apply to all LNER journeys to and from London Kings Cross and Stevenage only. The easement will not apply when customers are travelling between London Kings Cross and Stevenage and between Stevenage and London Kings Cross.
There are currently no plans to include other routes at this time.
The easing of restrictions is only applicable to Friday services as this is a major pinch point in the week for both business and leisure travellers.
Customers on a flexible ticket that wish to change their travel plans may do so by requesting a separate reservation here for their desired service.