FAQs

Got a question? You'll find the answer here, and if not you can always ask our helpful customer services team.

Most searched for FAQs

What food and drink do you offer on your trains?

For travel around the strike days between Friday 12 and Sunday 14 August

A full catering service will be available.

For travel around the strike days between Wednesday 17 and Sunday 21 August

A reduced catering service will be on offer in Standard and First Class on Thursday 18 and Saturday 20 August due to strikes. On days either side, we are expecting to offer a full catering service.

Lets Eat (now at your seat!) in Standard

We offer a locally sourced menu from along our route from our Let's Eat Cafe Bar. You can order your food and drink straight to your seat. Simply scan the QR code on the seat or window near you, when you're onboard. 

Alternatively, you can still go up and purchase food and drink from the Let's Eat Cafe Bar.

Let's Eat Menu

 

First Class dining

In First Class, we offer three fresh and tasty menus depending on the train you're travelling on. You can view the menus here.

First Class menu

Are Advance tickets refundable?

Until 30 September 2022, you can change your Advance ticket or get a refund as an eVoucher, with no admin fee.

Simply request your refund or rebook your journey before 18:00 the day before your original travel date and you will only be charged if your new ticket is more expensive.

Please check our Refunds page to see if more information about our refund policy.

Buy tickets

How do I change my ticket?

Head to our refunds and change of journey page and you'll find everything you need to know.

Until 30 September 2022, you can change ticket or get a refund, if you have an Advance ticket you can do this without paying an admin fee - but you need to make the change or request the refund before 18:00 the day before travel. 

Refunds and change of journey

Do you offer a student discount?

Full time students can save 40% on LNER tickets through UniDAYS. Login to your UNiDAYS account on our UNiDAYS offer page and then look for the discount label on tickets.

UNiDAYS