Unpaid Fare Notice – Online Payment

This page is for the payment of an Unpaid Fare Notice (UFN) issued by LNER (or Virgin Trains East Coast before 24 June 2018).

In order to pay your UFN you will need:

  • The reference number printed on the notice.
  • A valid payment card.

Payments can be made by a card holder other than the person named on the UFN.  

Payments are processed by Revenue Protection Support Services (RPSS). Please click on the link below to be taken to the RPSS payment site.

RPSS payments site


Please note:

You can only make payments online by paying the full amount due as shown, including any administration fees. Unless and until your full payment has been received and cleared, the debt remains outstanding and administration fees can be added to cover the costs of any necessary debt recovery actions.

LNER has a Revenue Protection Policy, which can be found here