One-click Delay Repay

We can’t always help trains being late. But we can help make claiming easier. Our new delay repay service takes care of everything for you.

Select One-click Delay Repay when you book an Advance ticket direct from our website and we'll repay you onto the card you use to buy your tickets, should your journey be delayed 30 minutes or more. 

If One-click Delay Repay isn't for you then you can still claim online, after your journey

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For groups larger than 9 please contact Group Travel.

You must enter at least 1 adult or 1 child passenger
Tickets are not required for children under 5, however they will not be guaranteed a seat.
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Railcard numbers cannot exceed the number of passengers
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We’re launching a new service that automatically repays you for your delayed train without you having to fill out a form.

When you buy an LNER Advance ticket, direct from us, you'll be able to sign up to One-click Delay Repay. If your train arrives more than 30 minutes late, we'll start the ball rolling with your claim straight away.

  • It’s quick and easy.
  • We’ll confirm your claim within 30 minutes and pop the money back onto the card you paid with in 3 to 5 days.
  • Keep an eye on it in your account whenever you like.
  • You can even choose to donate your compensation to CALM, and join us in supporting our charity partner.

Simply sign up to One-click Delay Repay when buying your LNER Advance ticket

FAQs about One-click Delay Repay

Who is eligible for One-click Delay Repay?

How do I find out if I am due compensation with one-click delay repay?

How do I view my One-click Delay Repay compensation?

What do I do if my One-click Delay Repay compensation payment fails?

What do I do if I need help with my One-click Delay Repay compensation?

How can I donate my compensation to LNER charity partner CALM using One-click Delay Repay?