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Claim compensation for a delayed train or seat guarantee

Some FAQs that might help

How do I apply for compensation for my cancelled or delayed journey?

What happens if I buy a ticket from LNER for travel with another train operator, and my train is then delayed?

Make a claim

To make a claim for compensation for a delayed train or seat guarantee, please fill in the form below and submit along with a scanned image of the ticket/receipt for the journey concerned as proof of purchase. 

If you're claiming for a delayed train, you can also now choose to donate your claim amount to CALM (Campaign Against Living Miserably), a charity dedicated to preventing male suicide, the single biggest killer of men under 45 in the UK. 

Attaching an image of your ticket or receipt

Please ensure that your scanned image is clearly readable, and is one of the following file types: JPG, PDF, GIF or Microsoft Word document, that is no larger than 1 megabyte (1MB) in size. If you have an upgrade ticket please include this in the same file to upload.

For tickets delivered via Self-Print, please attach the PDF of your Self-Print Advance ticket.

From 18 August LNER will no longer issue refund payments by cheque, please contact the customer service team here for further information.

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If your bank account is not in the UK, then please contact our Customer Services Team on 03457 225 333

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CALM (Campaign Against Living Miserably) is dedicated to preventing male suicide, the single biggest killer of men under 45 in the UK. We have partnered with CALM to give you the option to donate your delay repay compensation to support the work that they do. Find out more about CALM.

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4. Disclaimer

When processing your claim we will check your details, train delays, ticket types and any other information provided, in order to assess and validate the amount of compensation due. Claims must reach us within 28 days of the date of the delay in order for it to be processed. If a claim for Delay Repay is found to be made fraudulently, this may lead to prosecution.

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