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Claim compensation for a delayed train or seat guarantee

Make a claim

To make a claim for compensation for a train that has been delayed for 30 minutes or more, or for seat guarantee, please fill in the form below and include a scanned image of the ticket/receipt for the journey concerned as proof of purchase.

You can check if you’re eligible on our Refunds page if you haven't already.

Attaching an image of your ticket or receipt

Please ensure that your scanned image is clearly readable, and is one of the following file types: JPG, PDF, GIF or Microsoft Word document, that is no larger than 1MB in size. If you have an upgrade ticket please include this in the same image or scan.

Donate your claim to charity

If you're claiming for a delayed train, you can also now choose to donate your claim amount to CALM (Campaign Against Living Miserably), a charity dedicated to preventing male suicide, the single biggest killer of men under 45 in the UK.

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1. Claim Type

Type Of Claim

Delay Repay

Seat Guarantee

2. Your Details

Title *

First name *

Surname *

Postcode *

Or enter address manually

Address Line 1 *

Address Line 2

Address Line 3

Town / City *

Postcode *

Country *

Or use a different postcode

Email address *

Mobile Phone *

3. Claim Details

Date of journey *

Date of journey

Scheduled departure time *

Journey hour Journey minute

Departing station *

Arriving station *

Departing station *

Arriving station *

Length of delay (mins) *

Cost per Ticket (£) *

Type of ticket *

Valid from date *

Valid from date

Valid to date *

Valid to date

Ticket class *

Booking reference *

Compensation Preference *

If your bank account is not in the UK, then please contact our Customer Services Team on 03457 225 333

PayPal account

PayPal account confirmed, please continue below

Account Name *

Account Number *

Sort Code *

CALM (Campaign Against Living Miserably) is dedicated to preventing male suicide, the single biggest killer of men under 45 in the UK. We have partnered with CALM to give you the option to donate your delay repay compensation to support the work that they do. Find out more about CALM.

Upload a picture of your ticket, the PDF of your Self-Print ticket or the long number on your Smartcard *

Maximum filesize 3.5MB

4. Disclaimer

When processing your claim we will check your details, train delays, ticket types and any other information provided, in order to assess and validate the amount of compensation due. Claims must reach us within 28 days of the date of the delay in order for it to be processed. If a claim for Delay Repay is found to be made fraudulently, this may lead to prosecution.

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