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Claim compensation for a delayed train or seat guarantee

Make a claim

If you've been delayed for 30 minutes or more, or you had a seat but couldn't sit in it, please fill in the form below and includean image of the ticket/receipt for your journey.

You can check if you’re eligible on our Refunds page if you haven't already.

Donate your claim to charity

If you're claiming for a delayed train, you can also now choose to donate your claim amount to CALM (Campaign Against Living Miserably), a charity dedicated to preventing male suicide, the single biggest killer of men under 45 in the UK.

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1. Claim Type

Delay Repay

Seat Guarantee

2. Your Details

Title *

First name *

Surname *

Postcode *

Or enter address manually

Address Line 1 *

Address Line 2

Address Line 3

Town / City *

Postcode *

Country *

Or use a different postcode

Email address *

3. Claim Details

Date of journey *

Date of journey

Scheduled departure time *

Journey hour Journey minute

Length of delay (mins) *

Type of delay *

Departing station *

Arriving station *

Departing station *

Arriving station *

Cost per Ticket (£) *

Compensation Preference *

If your bank account is not in the UK, then please contact our Customer Services Team on 03457 225 333

PayPal account

PayPal account confirmed, please continue below

Account Name *

Account Number *

Sort Code *

CALM (Campaign Against Living Miserably) is dedicated to preventing male suicide, the single biggest killer of men under 45 in the UK. We have partnered with CALM to give you the option to donate your delay repay compensation to support the work that they do. Find out more about CALM.

Booking reference *

Format of ticket *

Upload a picture of your tickets, the PDF of your Self-Print tickets or the long number on your Smartcard. *

Maximum filesize 5.12MB

Type of ticket *

Valid from date *

Valid from date

Valid to date *

Valid to date

4. Disclaimer

When processing your claim we will check your details, train delays, ticket types and any other information provided, in order to assess and validate the amount of compensation due. Claims must reach us within 28 days of the date of the delay in order for it to be processed. If a claim for Delay Repay is found to be made fraudulently, this may lead to prosecution.

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