Claim compensation for a delayed train or seat guarantee
Make a claim
If you've been delayed for 30 minutes or more, or you had a seat but couldn't sit in it, please fill in the form below and includean image of the ticket/receipt for your journey.
You can check if you’re eligible on our Refunds page if you haven't already.
Donate your claim to charity
If you're claiming for a delayed train, you can also now choose to donate your claim amount to CALM (Campaign Against Living Miserably), a charity dedicated to preventing male suicide, the single biggest killer of men under 45 in the UK.