Get In Touch

We’re very sorry to hear there was a problem with your journey. Let us know exactly what happened using the form below and we’ll look into the matter as soon as possible.

We have also partnered with, an independent complaint service, aiming to help achieve a fair outcome for all. You can raise a complaint using Resolver’s simple online process. This will then be sent to our in-house team to review and resolve your concerns as soon as possible.

I want to make a complaint about my journey

* Indicates a required field

1. Your details
2. Journey details
Please ensure that your scanned image is clearly readable, and is one of the following file types: JPG, PDF, GIF or Microsoft Word document, that is no larger than 1 megabyte in size.
Is this a return journey?
Booking date
Departure date *
Departure time *
Departure time *
3. Your feedback
4. Please answer this simple question to help us reduce spam
How many seconds are in a minute? *