Skip to content
Accessible ticket search
Homepage London North Eastern Railway
LNER
London
North Eastern
Railway
Buy tickets
Customer services
Sign in / Register
Search
Menu
Travel information
Travelling now?
Live alerts and updates
When is my next train?
Live departures & arrivals
Get to and from the station
Make a seat reservation
Travelling later
Journey planner
Our timetables
Timetable changes
Travelling with LNER
Create a Ticket Alert
East Coast upgrade
Tickets for future travel
Tickets & savings
Your ticket
Choosing a ticket
Reserving a seat
Ways to save with LNER
Ticket delivery options
New mobile tickets
Why book with LNER?
Platinum VIP service
Upgrade to First Class
Season tickets
Savings & rewards
Earn rewards with Nectar
Student discounts with Unidays
Cheap tickets
Current offers and competitions
Mighty fine £29 between Leeds & London
Our trains
First Class
First Class travel
First Class Lounges
First Class menus
Chef's Signature Dinner menu
High standards
Standard travel
Food & drink onboard
Our Wi-Fi service
Quiet Coach
Finding your seat
Travelling with LNER
Assisted travel
Travelling with children
Travelling with pets
Travelling with a bike
Luggage
Safety and security
Azuma trains
Experience our new Azuma trains
Read about our Azuma trains
Where we go
Most popular destinations
London
Edinburgh
Glasgow
Newcastle
York
Leeds
Lincoln
Other destinations
Popular Routes
Edinburgh to London
London to Edinburgh
Leeds to London
Newcastle to London
York to London
Our Stations
Peterborough
Durham
Grantham
Newcastle
Doncaster
London King's Cross
All other stations
Travel inspiration
Walking the East Coast
Staycation
Days out up North
Best London Markets
View more travel inspiration
Help and Support
Customer Services
Lost Property
Changing your journey
Frequently asked questions
Contact us
Refunds
Make a claim
Delay Repay
My Account
Search
Sign out
Business
Business & corporate
LNER4Business
Corporate travel
Travel agents
COVID Information
Coronavirus travel information
Seat reservations
How to travel safely, guide
Temporary timetable
Refund policy
Our way to help
Home
/
Help and Support
/
Customer Services
/
Get in touch
/
I want to make a complaint…
I want to make a complaint
Get in touch
All contacts
I have a question about the Nectar scheme
I have a question about the Rewards scheme
I have something to say about catering
I want to claim a refund
For a delayed train
For a ticket I bought on this site
Tickets bought somewhere else
I want to claim for a cancelled train…
Peak, Off-Peak and Anytime tickets bought at lner.co.uk
Advance tickets bought on this site
Tickets bought anywhere else
I need some help with this site
I want to make a complaint…
About my journey
About a member of the team
About the ticket buying process / facilities
About ticket prices / terms
I want to make a group booking
I want to make an enquiry…
About a booking I made online
About a booking I made over the phone
About changing my tickets
About tickets I’ve not received
About a booking I’m thinking of making
It’s a general enquiry
I want to praise a member of staff
I need some assistance for my journey