Get in touch
We're always happy to help our customers. Below are the quick links to our most common queries, you could also try our LNER digital assistant chat through the help button on the bottom of your screen.
- Get in touch
- All contacts
If you’ve got a question, don’t keep it to yourself. Pick a subject from the list below, to help us get it to the right person. Or, see if we’ve already answered it in our FAQs.
- I have a question about the Nectar scheme
- I have a question about LNER Perks
- I have something to say about catering
- I want to claim a refund
- I want to claim for a cancelled train…
- I need some help with this site
- I want to make a complaint…
- I want to make a group booking
- I want to make an enquiry…
- I want to praise a member of staff
- I need some assistance for my journey