Our customer services
All your questions taken care of.
Need to your change your ticket? On the hunt for your favourite brolly? You've come to the right place. If you can’t find what you need using the links below, our Customer Services team are on hand to help - just get in touch here.
Christmas Ticket Refunds
If you bought an open ticket for travel on one of our trains between 1 December 2019 and 2 January 2020 then you may be eligible for a refund (with no admin fee) and able to book a cheaper fare, as well as reserving a seat.