Our vision is to be the most responsible train operating company
Whether that is through more environmentally friendly initiatives, supporting the destinations we serve or caring for our employees.
Love the journey
Being a Responsible Business is not a bolt on to business as usual, it is a philosophy and mindset, not just what our business does but how we do it. Our business is our people and the communities we serve, underpinned by respect for the environment and a desire to minimise our impacts on the planet.
We’re acting on a wide range of issues from local to global, from mental health to climate change in order to evolve with your expectations of how a business should behave. Rail travel is the sustainable travel option and we know that we also need to make it easy for both our customers and our colleagues to be responsible when they travel with us.
As LNER our Responsible Business approach is called ‘Love the Journey’ and this supports our business-wide vision to be the most loved, progressive and responsible way to travel for generations to come. We have engaged with our people, communities and local organisations to understand what matters to them and identify what is material to our business, ensuring that we add value to the business as well as acting with responsibility for our impact on each other, our communities and environment.
Our approach to being a responsible business consists of four key areas that were shaped and decided upon by our colleagues, customers, community and supplier partners.
Statement from the Managing Director
Being a responsible business isn’t just about doing the right thing. Our people want to work for an organisation that shares their values and our customers want us to stand for something more and make a real difference to their daily lives. Here at London North Eastern Railway (LNER), we pledge to deliver all of these things. We aspire to put heart into everyone’s journey and everyone at LNER is working towards this new shared purpose. Of course, it’s not just about what a business says, but about what it does. Our Responsible Business Report demonstrates how we can bring this to life in a meaningful way across every part of our business, day in, day out.
We're at the start of our Responsible Business journey and we know we have quite some way to go, but ultimately, we're committed to becoming the most responsible train operating company in the UK.
Managing Director London North Eastern Railway