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Travelling with LNER
To help your train journey run smoothly, we've got some top tips for travelling with LNER
Date & time
Passengers
Experiencing disruption?
Sometimes, we experience some short-notice train cancellations and changes. We will always do everything we can to minimise the impact on your journey. Here's all the information you'll need to check if your train is affected by any disruption and what you can do.
Visit our Live travel updates page or download the LNER app to get the latest information for your journey.
Live travel updatesLet's get you there
Whether you're deciding where to go or you want to do your last minute preparations, we've pulled together these helpful tips for you.
Travel stress-free knowing that you've got all of the information you need for your journey with LNER at the tips of your fingers.
Use the links below to find which section you need.
Booking and savings
Get more for your money with LNER.
We're lifting back the curtain and showing the best ways to save money and get cheap LNER train tickets, without compromising quality.
LNER Perks
Join LNER Perks today to get £5 free to spend on LNER journeys and 2% credit for all eligible LNER journeys. Plus, get exclusive discounts and offers from partner businesses.
Join LNER Perks
Railcards
Save 1/3 on your journey or 50% for under 18s with a Railcard. Use our Railcard checker to find a Railcard that's right for you.
Save with a Railcard
Cheap ticket alerts
Save money when you buy your tickets early. Sign up for ticket alerts to get an email when your chosen dates become available to buy.
Create a ticket alert
Family Singles
Buy a Family Single and travel between London and sixteen other cities on one family ticket from just £30.50 for Peterborough to London. Travel with up to 2 adults and 4 children for one great price.
Family Singles
Offers, discounts and competitions
Find all of our offers and our latest competitions on our offers page. Don't forget to create an account and sign up for marketing emails or SMS so you never miss out on an opportunity to save.
Offers and discounts
LNER Perks
Join LNER Perks today to get £5 free to spend on LNER journeys and 2% credit for all eligible LNER journeys. Plus, get exclusive discounts and offers from partner businesses.
Join LNER PerksRailcards
Save 1/3 on your journey or 50% for under 18s with a Railcard. Use our Railcard checker to find a Railcard that's right for you.
Save with a RailcardCheap ticket alerts
Save money when you buy your tickets early. Sign up for ticket alerts to get an email when your chosen dates become available to buy.
Create a ticket alertFamily Singles
Buy a Family Single and travel between London and sixteen other cities on one family ticket from just £30.50 for Peterborough to London. Travel with up to 2 adults and 4 children for one great price.
Family SinglesOffers, discounts and competitions
Find all of our offers and our latest competitions on our offers page. Don't forget to create an account and sign up for marketing emails or SMS so you never miss out on an opportunity to save.
Offers and discounts
Before your journey
Your journey with LNER starts before you get to our station.
We've put together some of our top tips for making your journey with LNER even easier. From booking your ticket, getting to the station, and saving money.
Getting ready to travel
If you're travelling with us now, check when your next train will be by using our travel updates tab above. If you're looking for live updates for your journey today, go to our live alerts page to learn about what's happening on our route.
Live alerts and updates
When to arrive at the station
This varies from person to person. If you're travelling with lots of bags, children, or someone who needs additional support, you will need to arrive with plenty of time to find your platform. Before setting off, consider how long it might take to walk from one side of the station to the other.
Our stations
LNER Luggage Buddy
Tired of lugging luggage? We've teamed up with trusted shipping experts Sherpr to trial a new luggage courier service. Send bags before you go and enjoy the feeling of hands-free travel.
Book your bags
LNER app
Live journey updates, simple change of journeys and easy one-click Delay Repay, all in the palm of your hand. Download the updated LNER mobile app for all of this, plus £5 free when you join LNER Perks.
LNER app
First Class upgrades
Fancy being fancy? Bid to upgrade your ticket to First Class with SeatFrog and enjoy comfier seats, more legroom, and great First Class dining.
First Class travel
Car parking
Car parking made simple. Most of our car parks have ANPR pay on exit technology, meaning it's easy to park up and get to your train. Check our station pages for specific car park information.
Car parking
Select a seat
If you've booked an Advance ticket, you can choose your favourite seat in your account. If you have a flexible ticket or are travelling on a pass or Season ticket, use our seat reservation tool to be reserve a seat.
Reserve a seat
Assisted travel
If you have restricted mobility or access needs, we can help you with your journey. You can book your assisted travel, as well as wheelchair spaces and companion seats when booking on our website or mobile app.
Assisted travel
Getting ready to travel
If you're travelling with us now, check when your next train will be by using our travel updates tab above. If you're looking for live updates for your journey today, go to our live alerts page to learn about what's happening on our route.
Live alerts and updatesWhen to arrive at the station
This varies from person to person. If you're travelling with lots of bags, children, or someone who needs additional support, you will need to arrive with plenty of time to find your platform. Before setting off, consider how long it might take to walk from one side of the station to the other.
Our stationsLNER Luggage Buddy
Tired of lugging luggage? We've teamed up with trusted shipping experts Sherpr to trial a new luggage courier service. Send bags before you go and enjoy the feeling of hands-free travel.
Book your bagsLNER app
Live journey updates, simple change of journeys and easy one-click Delay Repay, all in the palm of your hand. Download the updated LNER mobile app for all of this, plus £5 free when you join LNER Perks.
LNER appFirst Class upgrades
Fancy being fancy? Bid to upgrade your ticket to First Class with SeatFrog and enjoy comfier seats, more legroom, and great First Class dining.
First Class travelCar parking
Car parking made simple. Most of our car parks have ANPR pay on exit technology, meaning it's easy to park up and get to your train. Check our station pages for specific car park information.
Car parkingSelect a seat
If you've booked an Advance ticket, you can choose your favourite seat in your account. If you have a flexible ticket or are travelling on a pass or Season ticket, use our seat reservation tool to be reserve a seat.
Reserve a seatAssisted travel
If you have restricted mobility or access needs, we can help you with your journey. You can book your assisted travel, as well as wheelchair spaces and companion seats when booking on our website or mobile app.
Assisted travel
During your journey
Our tips will make boarding the train and your journey as smooth as can be.
Be prepared to get on your train and know what to expect once you're onboard.
First Class upgrade onboard
Ever get onboard and see empty seats in First Class and wish you could upgrade? Now you can! Just find your Train Manager and ask about our onboard upgrades from £35.
First Class upgrade onboard
Let’s Eat At Your Seat
Ever dreamt of food being delivered at the press of a button? Well, Let's Eat At Your Seat is pretty close. Scan the barcode at your seat and your food is just a few taps away.
Let's Eat At Your Seat
Travelling with children
Kids love trains and you'll love travelling with them too with these tips for making your journey as smooth as possible, as well as some money-saving tips.
Travelling with childrenLuggage
Find out what you can take, where to store it, and how to make boarding as smooth as possible.
Tired of lugging luggage? We've teamed up with trust shipping experts Sherpr to trial a new luggage courier service. Get your bags picked up and delivered so you can travel hands-free.
Luggage
Travelling with pets
Can you take your pet on the train? We'll answer all of your questions about travelling with your furry companions.
Travelling with pets
Travelling with your bike
Find out how to book your bike space online, where to board the train, and how to make travelling with your bike as smooth as cycling on a freshly laid road.
Travelling with your bike
Travel info on the move
On the train and want to check your live journey information? Look out for the QR code at your seat or under the window, scan it and get live journey information, use Let's Eat At Your Seat or get £5 credit free by joining LNER Perks.
First Class upgrade onboard
Ever get onboard and see empty seats in First Class and wish you could upgrade? Now you can! Just find your Train Manager and ask about our onboard upgrades from £35.
First Class upgrade onboardLet’s Eat At Your Seat
Ever dreamt of food being delivered at the press of a button? Well, Let's Eat At Your Seat is pretty close. Scan the barcode at your seat and your food is just a few taps away.
Let's Eat At Your SeatTravelling with children
Kids love trains and you'll love travelling with them too with these tips for making your journey as smooth as possible, as well as some money-saving tips.
Travelling with childrenLuggage
Find out what you can take, where to store it, and how to make boarding as smooth as possible.
Tired of lugging luggage? We've teamed up with trust shipping experts Sherpr to trial a new luggage courier service. Get your bags picked up and delivered so you can travel hands-free.
LuggageTravelling with pets
Can you take your pet on the train? We'll answer all of your questions about travelling with your furry companions.
Travelling with petsTravelling with your bike
Find out how to book your bike space online, where to board the train, and how to make travelling with your bike as smooth as cycling on a freshly laid road.
Travelling with your bikeTravel info on the move
On the train and want to check your live journey information? Look out for the QR code at your seat or under the window, scan it and get live journey information, use Let's Eat At Your Seat or get £5 credit free by joining LNER Perks.
At your destination
We're there to help once you get off our train, too.
There are so many destinations to choose from and so many incredible things to do. That's why we've broken them down for you to help you decide what to go and what to do.
Get inspired
Still can't decide where to go? Find an array of things to do, hotels to stay at, and places to eat across our route.
Travel inspiration
Discounted attraction tickets by train
Get 2FOR1 and other great offers on select attraction tickets when you travel by train. With over 100 attractions in London and more across the country, you're sure to get a saving.
Discounted attractions
Get inspired
Still can't decide where to go? Find an array of things to do, hotels to stay at, and places to eat across our route.
Travel inspirationDiscounted attraction tickets by train
Get 2FOR1 and other great offers on select attraction tickets when you travel by train. With over 100 attractions in London and more across the country, you're sure to get a saving.
Discounted attractions
Booking in advance?
Create a ticket alert for your future travel dates, and enjoy travelling with the cheapest tickets.
Train Ticket alert