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Welcome to LNER
We’re here to provide the very best experience in train travel.
From booking your ticket, to asking us a question on the platform and getting settled onboard our trains, we want to make every step as easy and enjoyable as possible.
Our new Azuma train is just a glimpse of what’s to come. Bringing faster journey times, more space and more seats, with the same great value fares. Every day we deliver the small details that make a big difference to your journey. Serving locally sourced tasty food and free Wi-Fi in first and standard and being a more responsible business.
We put our heart into everyone’s journey. Bringing Grandmas to spend time with their families, reuniting long-distance friends and playing our small part in making memories on family days out.
Who are we?
LNER is the rail company that operates on the East Coast mainline.
We took over after Virgin Trains East Coast in June 2018 and we have ambitious plans to change the face of train travel. We want to create a service everybody loves, that our people are proud to work for and that helps the communities that we’re part of to flourish.
We kept our promise to maintain a seamless transition between old and new. While doing that, we launched the future of rail travel, with our new Azuma train. It’s already a great success, introducing more seats, more space and above all, more reliability.
Whether you’re nipping to your auntie’s for cake and a cuppa, braving a meeting with the boss or treating the kids to a day of candy floss and sandy toes. We’re with you. Making it happen. Connecting towns and cities, people and places with pride.
LNER's Values
Our values are what makes us tick. They make us LNER from ticket to track. We put our heart into everyone’s journey and here’s how we do it.
Bring passion
We go beyond. Always. Bringing the very best of LNER to our passengers. Faster trains, quicker times, smoother journeys and a high five when we make it even better.
Be bold
We’re not afraid to do things differently. If there’s a better way, we find it. Powering on, we don’t shy from awkward conversations. We make it happen.
Always care
We listen to and look after everyone. We know every journey matters, be it for as a customer or as a member of our team. So it matters to us.
Own it
We say what we’ll do, then we do it. We’re setting the pace. We know you want progress and we’re on it, every single day.
Bring passion
We go beyond. Always. Bringing the very best of LNER to our passengers. Faster trains, quicker times, smoother journeys and a high five when we make it even better.
Be bold
We’re not afraid to do things differently. If there’s a better way, we find it. Powering on, we don’t shy from awkward conversations. We make it happen.
Always care
We listen to and look after everyone. We know every journey matters, be it for as a customer or as a member of our team. So it matters to us.
Own it
We say what we’ll do, then we do it. We’re setting the pace. We know you want progress and we’re on it, every single day.
Why choose LNER?
Everything we do at LNER is geared towards delivering great experiences for our passengers, our colleagues and our communities.
Together, we’re driving innovation and transforming rail travel. By being on time, having more trains and more seats, to the huge leaps in engineering like our stunning Azuma train.
People, places and moving forward are top of our list. We embrace the communities that we operate in, welcome change and are determined to constantly improve everyone’s travel experience across the nation. Not only that, our team is proud to be part of LNER and because of this, they deliver a great service. A service better than anyone else because they care a little bit more.
That’s what makes us LNER.
A Better Journey
Being a responsible business isn’t just about doing the right thing. Our people want to work for an organisation that shares their values and our customers want us to stand for something more and make a real difference to their daily lives. Here at LNER, we pledge to deliver all of these things. Read all about our Responsible Business activity for the past year.
Our performance
Delivering unbeatable service
Whether you're travelling or waiting, booking or just looking, we'll make it as easy and enjoyable as we can.
Delivering unbeatable serviceOur Passenger's Charter
This spells out in black and white our commitments to our passengers.
Our Passenger CharterHow was it for you?
Customers' views on our performance. Independent, objective research, straight from the horse's mouth.
Customer ratingsPerformance snapshot
At a glance, see how we're doing.
Performance snapshot
Delivering unbeatable service
Whether you're travelling or waiting, booking or just looking, we'll make it as easy and enjoyable as we can.
Delivering unbeatable serviceOur Passenger's Charter
This spells out in black and white our commitments to our passengers.
Our Passenger CharterHow was it for you?
Customers' views on our performance. Independent, objective research, straight from the horse's mouth.
Customer ratingsPerformance snapshot
At a glance, see how we're doing.
Performance snapshot
Get to know us better
Join LNER
Hop onboard and be part of the crew serving your communities round the doors. Take a look at the latest roles and take your pick.
Jobs at LNERKeep up with LNER
Don’t miss a second of what’s new for you from us. Create an account and choose how you want to hear about the latest offers and partnerships.
Get our latest offersLove Local with LNER
We’re big on supporting small businesses along our routes. We’ve handpicked independent eateries, artisan distillers and other unique businesses that all have something special.
Our local suppliers
Join LNER
Hop onboard and be part of the crew serving your communities round the doors. Take a look at the latest roles and take your pick.
Jobs at LNERKeep up with LNER
Don’t miss a second of what’s new for you from us. Create an account and choose how you want to hear about the latest offers and partnerships.
Get our latest offersLove Local with LNER
We’re big on supporting small businesses along our routes. We’ve handpicked independent eateries, artisan distillers and other unique businesses that all have something special.
Our local suppliers
FAQs about LNER
Got a burning question? Let's throw some light on those queries.
What does LNER stand for?
What does LNER stand for?
LNER stands for London North Eastern Railway. We run up and down the East Coast mainline from busy London right up the east side of England to stunning Inverness.
Is LNER publicly owned?
Is LNER publicly owned?
We are publicly-owned, headquartered in York, and our parent company is DfT Operator Limited which is owned by the Secretary of State for Transport.
Who is LNER?
Who is LNER?
We are a proud bunch who love to give all our customers a great experience on every journey. We put our heart into rail travel every day to bring you progressive travel, faster trains and more seats.
What is the East Coast Line?
What is the East Coast Line?
This is our main line and it covers 936 miles from London to Peterborough, the East Midlands, Leeds and York, all the way to Newcastle, Edinburgh and beyond to Aberdeen. Then we carry on to lovely Inverness. It’s quite a run.
How do I get a Railcard?
How do I get a Railcard?
You can buy most of our Railcards online, or in our stations. Even saving up to a whopping 60% if you’re eligible. Take a closer look here.
The nine Railcards you can buy are:
How fast does an LNER train go?
How fast does an LNER train go?
Azuma trains can reach speeds of up to 125 miles an hour. Not only will your journey be more comfortable and smoother, it will be quicker. Yes, Azuma accelerates out of stations faster than any of our other trains. We love it and think you will too.
Who runs LNER?
Who runs LNER?
LNER is owned by DfT Operator Limited (DFTO). DFTO is the government’s public sector rail owning group. Its purpose is to bring all currently privately-owned train operators into public ownership in advance of the creation of Great British Railways in 2027.
The group’s current train operating companies are: LNER, Northern, Southeastern, TransPennine Express and SWR. It has over 23,000 employees.
DFTO runs over 6,000 services a day and delivers over 450 million customer journeys across its networks every year. This accounts for 26% of total UK passenger journeys and 30% of passenger miles.
How do you pronounce LNER?
How do you pronounce LNER?
LNER is an acronym for ‘London North Eastern Railway’, so the way we pronounce it is by using each letter separately – ‘El’, ‘En’, ‘Ee’, ‘Ar’.
