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Rail replacement services
When your train service can’t run as scheduled, we will provide alternative transport to connect some of our route. Journey planners will show if any part of your journey includes a rail replacement service, but they may leave at different times to train times so always check before you travel.
Unfortunately, we cannot always provide the same facilities on a rail replacement service, for example onboard catering.
When using rail replacement coaches:
You should hold a valid train ticket before boarding.
Bikes (except ones that fold) or dogs (except Guide Dogs) cannot be accommodated.
Please fold pushchairs and prams before boarding.
You are not allowed to drink alcohol on rail replacement coaches.
All services will display the destination, train company name and RAIL REPLACEMENT wording.
Railway staff will be available to assist customers at stations that are usually staffed.
Coaches for longer journeys usually include a toilet but not always. If possible, use the station facilities before you depart.
A different timetable operates when rail replacement services are in use, and journeys may take longer than usual. However, if the replacement services are significantly delayed against that temporary change to the normal timetable, you can still claim Delay Repay compensation.
Accessibility
LNER will always use rail replacement vehicles, such as buses and coaches, that are compliant with relevant government requirements. This includes compliance with accessibility requirements of the Public Sector Vehicle Accessibility Regulations (PSVAR) or operation under a special authorisation certificate granted by the Government.
If, for any reason, we are unable to provide compliant vehicles during periods of planned disruptions, for example engineering works, we will let any impacted customer know in advance. An alert on the service will be available via National Rail Enquiries.
During unplanned disruption we always try use accessible rail replacement vehicles and will only other vehicles (which still comply with government requirements) when no more accessible vehicles are available to us. In situations where accessible vehicles are unavailable or limited, we will provide alternative accessible transport (such as taxis) for customers who need them.
Finding the rail replacement service at the station
If your train journey is subject to a replacement coach service, check the coach/bus pick-up and drop-off locations for the stations served by LNER below.
Station | Postcode | Location |
|---|---|---|
Aberdeen | AB11 6LX | College Street car park (turn left out of the main station entrance on Union St) |
Alnmouth | NE66 3QF NE66 3QF | Taxis depart from the front of the station. Coaches use Curly Lane bus stop at junction with South View (signposted from platform 1) |
Arbroath | DD11 3AF DD11 3AF | Taxis depart from the front of the station. Coaches will depart from Keptie Street. |
Aviemore | PH22 1PD PH22 1PD | Taxis pick up behind the bus stop. Coaches depart Grampion Road, opposite the Cairngorm Hotel. |
Berwick upon Tweed | TD15 1NF | Taxis and coaches depart from the station front. |
Blair Atholl | PH18 5SL | Taxis and coaches depart from the station front. |
Bradford Forster Square | BD1 4HY | Taxis and coaches depart from the station front on St Blaise Way. |
Brough | HU15 1DZ HU15 1DZ | Taxis use the station car park on Station Road. Coaches will depart from Station Road. |
Carrbridge | PH23 3AJ | Taxis will use the station front. Coaches will travel length of Station Road and terminate at the junction with Urquhart's Brae immediately before the low bridge [5 minutes level walk.] |
Darlington | DL1 5LJ DL1 4AA | Taxis collect and drop off at the entrance just off Yarm Road in the main taxi area within the station. Coaches will use Park Lane |
Doncaster | DN1 1PJ | Taxis will collect and drop off at the station front. Coaches will arrive and depart from the bus stop on St Sepulchre Gate West, next to the NHS Pharmacy/Flying Scotsman Health Centre [approximately 3 minute walk]. |
Dunbar | EH42 1JX | Taxis and coaches will depart from Station Road at the front of the station. |
Dunblane | FK15 9EX | Taxis and coaches will depart from outside of Dunblane Police Station, a short walk from the station. |
Dundee | DD1 4XA | Coaches will depart from the bus stop outside of the Sleeperz Hotel on South Union Street, accessed via the station entrance. |
Dunkeld & Birnam | PH8 0DP | Taxis will depart from outside of the station. |
Durham | DH1 4RB DH1 4RB | Taxis depart from the station entrance on both the north and south side as required. Coaches will depart from the turning circle outside of the station on the northbound side. |
Edinburgh Waverley | EH1 1BGT | Taxis depart from Market Street and Waverley Bridge. Coaches depart from Market Street. |
Falkirk Grahamston | FK1 1HR | Taxis depart from outside the station entrance. Coaches depart from the bus stop outside of the station entrance on Grahams Road. |
Gleneagles | PH3 1JN | Taxis and coaches will depart from the main station car park. |
Grantham | NG31 6EE | Taxis and coaches will depart from Station Road. |
Harrogate | HG1 1AE HG1 1AE | Taxis will pick up and drop off in the station car park. Coaches will depart from the bus stop outside of the station. |
Haymarket | EH12 5DR | There is a small drop off zone for the station at the front entrance on the A8, Haymarket Terrace. |
Horsforth | LS16 6EE LS18 5NL | Taxis pick up and drop off from Tinshill Road/Station Road opposite the Mace shop. Coaches will depart from Station Road, opposite the Senior and Rhodes Opticians. |
Hull | HU1 3UF HU1 EQX | Taxis use main entrance on Ferensway. Coaches depart from Paragon Interchange Stands A, B, C and D. |
Inverkeithing | KY11 1NJ | Taxis and Coaches will depart from the turn circle outside of the station. |
Inverness | IV1 1NW IV1 1NW | Taxis pick up and drop off from the main station entrance. Coaches will depart rom the Academy bus stop around the corner from the station entrance. |
Keighley | BD21 4HP | Taxis and coaches will depart from the station front. |
Kingussie | PH21 1EN | Taxis and coaches will depart from the station front/Station Road. |
Kirkcaldy | KY11 1YJ | Taxis and coaches will depart from the station from, just off Whyte Melville Road. |
Leeds | LS1 4JZ | Taxis depart from the taxi rank at the Aire Street entrance, next to Wetherspoons. Coaches depart from Wellingstron Street bus stop B, opposite the West Riding Pub. |
Leuchars | KY16 0AA | Taxis pick up and collect from the station taxi rank. Coaches depart from the bus stop outside of the station car park. |
Lincoln | LN5 7EW | Taxis pick up and drop off from the St Mary's Street access to the station. Coaches depart from the bus stop outside of the station car park. |
London King's Cross | N1 9AXC | Coaches will depart from either Euston Road [what3words blank.cotton.belt] or York Way |
Middlesbrough | TS2 1AB | Coaches depart from the bus stop on Bridge Street West |
Montrose | DD10 8DE | Taxis and coaches depart from the turning circle at the station front on Western Road. |
Morpeth | NE61 2SL | Taxis and coaches depart from the turning circle at the station front on Coopies Lane [southbound side of the station]. |
Newark North Gate | NG24 1LS | Taxis and coaches depart from the turning circle at the station front. |
Newcastle | NE1 5DH | Taxis depart from the front of the station. Exit right for the taxi rank, outside of the Royal Station House. Coaches depart from the short stay car park outside of Sainsburys. |
Newtonmore | PH20 1AR | Taxis depart from the station front. |
Northallerton | DL7 8AN | Taxis depart from the station front. Coaches depart from the station front accessed from the northbound platform, opposite the Council Offices. |
Perth | PH2 8HE | Taxis depart from the station front. Coaches depart from the bus stop outside of the station on Leanard Street. |
Peterborough | PE1 4NP | Taxis and coaches depart from the station front on Station Road. |
Pitlochry | PH16 5AN | Taxis and coaches depart from the station front. |
Reston | TD14 5JS | Coaches depart from the car park at the station front |
Retford | DN22 7DE | Taxis and coaches depart from the station front on Station Road. |
Selby | YO8 4NW | Taxis and coaches depart from the station front. |
Shipley | BD18 2JL | Taxis and coaches depart from the station front. |
Skipton | BD23 2NS | Taxis and coaches depart from the station front. |
Stevenage | SG1 1LZ | Taxis and coaches depart from the front of the station just off Lytton Way (step-free access via the footbridge). |
Stirling | FK8 1PF | Taxis depart from the front of the station on Goosecroft Road. Coaches depart from the bus station, Stance 1. |
Stonehaven | AB39 2NE | Taxis and coaches depart from the station front on Arduthie Street. |
Wakefield Westgate | WF1 1XP WF1 1XP | Taxis pick up and drop off from the station taxi rank. Coaches depart from the bus stop at the station front. |
York | YO24 1AA YO24 1AB | Taxis pick and drop off at the main portico at the station front. Unplanned/emergency rail replacement during times of disruption will depart Bus Stop outside of the Milner York hotel (previously the Principal York hotel). Please exit the station and turn left. what3words ///paying.belt.rivers Planned rail replacement during engineering works will depart from Memorial Gardens/Leeman Road, 5 minutes walk from the station. Please exit the station and turn left, following the wayfinding signs. what3words ///outfit.impose.risk Long stay car park may alternatively be used for larger events |
