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70min Flex (Semi-flexible) tickets
A new ticket type that makes travelling by train a little simpler.
As part of a Simpler Fares pilot, we've introduced a new Semi-Flexible ticket, a 70min Flex ticket. This new ticket type lets you start your journey up to 70 minutes earlier or later than originally booked.
Travel with the new 70min Flex is restricted to the below routes:
Between London and Newcastle
Between London and Berwick
Between London and Edinburgh
Since Autumn 2024, we've expanded the pilot to more local stations surrounding Edinburgh, Berwick-upon-Tweed and Newcastle for journeys to and from London, and extended the availability of the 70min Flex ticket to include other train operators in these areas. This includes Northern, TransPennine Express, CrossCountry, ScotRail and Newcastle Metro services.
On these routes, Off-Peak and Super Off-Peak tickets will no longer be available, but you'll still be able to access cheap tickets with Advance tickets and get simple flexibility with 70min Flex tickets.
Like Fixed Advance tickets, you also get a guaranteed seat on your booked train with a 70min Flex ticket. If your plans change, it’s easy to swap your ticket on ‘My Account’ on the LNER website or the LNER App. You’ll be shown all other valid trains and can swap at the click of a button. If you’re not online, board any valid train and find an available seat.
You'll be able to flex your ticket between London and 27 stations for journeys taking place after Monday 30 September. For the full list, view our route map.
What are the advantages?
If you think your meeting might over run or if you're wanting to get home a little earlier for dinner, you can flex your ticket
Cheaper than an Anytime (Fully Flexible) ticket
70min Flex tickets FAQs
Are 70min Flex tickets refundable?
Are 70min Flex tickets refundable?
70min Flex tickets are not refundable. However, you can change your journey to another train 70 minutes before or after your originally booked journey free of charge.
If you need to change your journey to another train outside of 70 minutes before or after your originally booked journey, a £10 admin fee will apply.
Please check our Refunds page to see more information about our refund policy.
Can I change my 70min Flex ticket?
Can I change my 70min Flex ticket?
70min Flex tickets offer more flexibility than an Advance ticket. You can use them to travel on your booked train or any LNER train for the same journey 70 minutes before or after your original train.
You can change your seat reservations in My account on the LNER app so you can enjoy your journey in comfort. If you're not able to get on the app, you can sign into your account on the LNER website and go to 'My account' to edit your seat reservation.
If you’re not online, board any valid train and find an available seat.
If you want to change it outside of your 70 minute flex window, they can be changed to another train or date, but this includes a £10 admin fee plus any extra if your new ticket costs more.
If you think you need more flexibility, take a look at our Anytime tickets.
To change your 70min Flex ticket, visit our refunds page.
When can I buy a 70min Flex ticket?
When can I buy a 70min Flex ticket?
70min Flex tickets can usually be bought up to 12 weeks before your date of travel. Sometimes we'll release tickets further in advance and other times certain dates may be available to purchase later due to engineering. Check if your planned date is available and create a ticket alert.
You can also buy a Fixed ticket up to 5 minutes before a train's scheduled departure time subject to availability.
Can I get a Railcard discount on 70min Flex tickets?
Can I get a Railcard discount on 70min Flex tickets?
Yes, you can get a Railcard discount when booking a 70min Flex ticket. Just add your Railcard during your booking.
Don't have a Railcard? Find out which Railcard is right for you and buy one today and save 1/3 on train tickets.
Can I buy a First Class 70min Flex ticket?
Can I buy a First Class 70min Flex ticket?
Yes, subject to availability. If travelling with LNER, First Class 70min Flex tickets also let you use any of our First Class lounges for free.
What if I have Passenger Assistance and I decide to flex with the 70min Flex?
What if I have Passenger Assistance and I decide to flex with the 70min Flex?
If you use your 70min Flex on a different train from your original booking, your original Passenger Assist booking will be pre-populated for you to amend to the new train, as long as you change your booking on the LNER app or via the website.
If you use your 70min Flex, we recommend arriving at the station a little earlier than your new departure time to ensure our colleagues can help you.
How does 70min Flex work if there's disruption?
How does 70min Flex work if there's disruption?
Your 70min Flex ticket will work the same as usual in disruption. Your 70min Flex applies to the planned departure date, so even if your intended train is outside of the 70min Flex window (due to disruption), you can still board as normal.
If there is major disruption and there are no trains running within your 70min Flex window, you will likely be advised to board the next available train.
