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  4. Open Return Alumni ticket offer

Open Return Alumni ticket offer

      Date & time

      Passengers

      Get you or your family and friends on board with 25% off

      How to purchase

      • To purchase discounted tickets, you must be a registered member of the LNER Open Return Alumni programme.

      • Submit a journey search but remember, your discount only works on LNER Advance products on LNER services.

      • When you’ve logged in after submitting a journey search, you'll be asked for your promo code. That's your previous LNER pay number, so enter your full pay number, for example HB1234. It's on your work pass!

      • When you have your search results you should see a selection of fares with the word "discounted" and a price tag icon. This indicated the journeys with discount applied.

      • Once you've selected your tickets and journeys, you'll see a "price details" link in your order summary. This will give you a detailed breakdown, under savings you should see your friends and family discount.

      • If you don't see "discounted" and the price tag icon or your discount listed in your savings, you aren't getting your discount, and something's gone wrong. Check your journey, your login and your previous pay number.

      A few things to remember:

      • If you have any difficulties, get in touch with our Retail System Managers here.

      • Each Open Return alumnae receives an entitlement of 50 single-leg tickets per calendar year for tickets purchased at the discounted rate.

      • These tickets cannot be refunded.

      • The 25% discount offer is not valid in conjunction with any other offers, discounts or Railcards.

      • Travel is subject to the usual terms and conditions of travel for Advance tickets.

      App'solutely fabulous

      Your Open Return friends and family discount will now work on the LNER app.

      If you’re reading this on your phone, use this link to open the app and it will automatically apply your staff discount. You’ll then be asked to log in if you haven’t already, so remember to log in or register with email address you registered with the Open Return programme.

      Booking through the app will make it easier for you and your friends and family to use eTickets too – you just need to transfer the ticket to their Apple or Google Pay wallet or send them the PDF you’ll get emailed.