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Delay Repay
If you're delayed on one of our trains for 30 minutes or more, you may be entitled to compensation
Claim Delay Repay
If your LNER train has been delayed by 30 minutes or more, it is easy to claim compensation online. We accept claims up to 28 days from the day. However, we advise making your claim within 48 hours of the delay to help us process your claim quickly.
Claim now
Check your status
Track the status of your Delay Repay claim. Get updates and make sure everything's on track for your compensation.
Check status
One-click away
Your compensation is one-click away. For future journeys, book direct through the LNER website or LNER Mobile App and get Delay Repay paid straight back to your original payment card.
One-Click Delay Repay
Donate to CALM
You can choose to donate your delay repay claim to our partnership charity, Campaign Against Living Miserably (CALM).
CALM
Claim Delay Repay
If your LNER train has been delayed by 30 minutes or more, it is easy to claim compensation online. We accept claims up to 28 days from the day. However, we advise making your claim within 48 hours of the delay to help us process your claim quickly.
Claim nowCheck your status
Track the status of your Delay Repay claim. Get updates and make sure everything's on track for your compensation.
Check statusOne-click away
Your compensation is one-click away. For future journeys, book direct through the LNER website or LNER Mobile App and get Delay Repay paid straight back to your original payment card.
One-Click Delay RepayDonate to CALM
You can choose to donate your delay repay claim to our partnership charity, Campaign Against Living Miserably (CALM).
CALM
How does Delay Repay work?
If you arrive at your destination late because an LNER train was cancelled or delayed, you can submit a claim. The kind of claim depends on how late you were:
30-59 minutes delay
50% of the cost of a single ticket
50% of the cost of the relevant portion* of a return ticket
60-119 minutes delay
100% of the cost of a single ticket
100% of the cost of the relevant portion of a return ticket
120+ minutes delay
100% of the cost of a single ticket
100% of the cost of a return ticket**
30-59 minutes delay
50% of the cost of a single ticket
50% of the cost of the relevant portion* of a return ticket
60-119 minutes delay
100% of the cost of a single ticket
100% of the cost of the relevant portion of a return ticket
120+ minutes delay
100% of the cost of a single ticket
100% of the cost of a return ticket**
*'Portion' means either the outward or return part of a return ticket. 'Relevant' means the portion of the journey on which you were delayed
**If you bought two seperate Advance Single tickets to make a round trip, these do not constitute a Return ticket. The maximum claim will be 100% of the ticket used for a delayed journey.
Check your status
Booked with us?
If you have booked directly with us, you can conveniently check the status of your Delay Repay claim in My Account.
Booked elsewhere?
If you have booked with another train company or retailer, please use our dedicated portal.
One-click Delay Repay
Discover the benefits of One-Click Delay Repay
Hassle-free process: No forms to complete
Quick confirmation: We will verify your claim within 30 minutes
Fast compensation: Receive your compensation within 3 to 5 days
Stay informed: Track your claim effortlessly through My Account
Support a good cause: Option to donate your compensation to CALM and contribute to our charity partnership
You are eligible for One-Click Delay Repay if you have:
Booked an LNER Advance eTicket direct through the LNER website or LNER Mobile App
Travelled on an LNER train
Opted-in to One-Click Delay Repay in My Account
Have questions?
Check out our Delay Repay FAQs to find all the answers to your questions.
Delay Repay FAQs